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Dec 14

Asking the Right Questions to Support Patient Self-Scheduling

In a recent Healthcare IT Today video interview with Yosi Health CEO, Hari Prasad describes how they have overcome the traditional barriers to patient self-scheduling and other insights into their unique approach to the patient intake process.

Pre-visit intake can get complicated because each healthcare provider is unique and has layers of requirements. For instance, pediatricians might have more than 300 workflows for intake, because it varies by age and other factors. So, working with each care center to replicate its business and workflow needs is key.

Similarly, clinicians have traditionally balked at patient self-scheduling because the patient doesn’t know what types of appointments are offered and how to choose the right one. Staff are usually required to ask the right questions. Furthermore, physician schedules are constantly changing, and not all services are available at all times.

Prasad says that Yosi Health has solved the self-scheduling problem, offering an “airline check-in experience,” by integrating in real-time with other systems. They also analyze the questions asked by staff to recreate them in the self-scheduling software.

For more details on the “true digital front door,” and how to improve the patient experience while reducing staff burnout check out the full interview below.

Are You Ready to Supercharge Your Practice?

The healthcare industry is in the midst of a digital transformation. MMDengage powered by Yosi Health offers a full suite of virtual patient intake services that lets patients fill out forms and complete their intake before they come in for clinical visits, online self-scheduling of appointments, two-way text communication, billing, patient surveys, and more.

Find out how MMDengage, patient engagement platform can help supercharge your practice. Schedule a demo today or contact your Account Manager for more details.

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