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Careers & Employment

MicroMD Careers

Be a part of something great

MicroMD has an impressive story of innovation and serving the IT needs of over 14,000 physicians nationwide for over 25 years. Learn more about our culture, benefits and current openings.

About Our Team

Members of Team Schein are among the best managers, analysts, engineers, thought leaders, service representatives and administrators in the field of healthcare IT. They believe in earning clients’ trust and partnering with them to improve quality of care and operations. They possess creativity, and they take pride in their ability to bring together resources, information, products and services in ways that benefit the client.

Henry Schein Medical Systems offers outstanding employment opportunities and an excellent work environment. Team Schein Members recognize and respect each colleague’s individuality, talents and accomplishments while rewarding enthusiasm, expertise and success.

Career Benefits

We offer a variety of comprehensive benefit programs to support family and personal commitments. Hover of the items below for a brief summary of some of our benefits.

Healthcare

Healthcare

Henry Schein Medical Systems offers comprehensive medical (including a prescription drug benefit), dental- and vision-care programs that provide a wide variety of coverage levels to meet individual needs. These programs contain access to care through a network of providers, as well as the option to choose a provider not currently affiliated with the network.

Other Benefits

Other Benefits

Henry Schein Medical Systems offers a variety of other benefits such as Short Term Disability, Long Term Disability, Life Insurance, and Business Travel Accident Insurance that are 100% company paid at this time.

401(k) Retirement Plans

401(k) Retirement Plans

To help build your retirement savings, Henry Schein offers a competitive 401(k) Plan with a matching Company contribution. You can invest your money in a wide range of investment options to meet your financial goals. You may also rollover eligible distributions from your former employer’s plan right away. The Company provides a substantial matching eligible contribution.

Paid-Time Off

Paid-Time Off

Henry Schein recognizes that everyone needs time-off to handle personal and other important matters or just for rest and relaxation. Therefore, we offer a variety of paid time-off including: vacation time, sick/personal days, certain national holidays, and floating holidays as well as bereavement or military leave.

Area Sales Manager: Mid-Atlantic Territory

JOB SUMMARY:

This position will provide the overall sales leadership for the assigned region/territory. Maximize revenue through face-to-face selling of specific MicroMD products/services to new and current customers in an assigned territory. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.

This position requires minimal, limited access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

% of Time Responsibilities
1. 75% Sells MicroMD products/services to new and/or current customers in an assigned geographic area to a achieve or exceed assigned revenue objectives:

  • Contacts prospective customers to determine product/services needs and performs sales presentations to match company’s products with identified needs.
  • Remains knowledgeable of company’s products to facilitate sales efforts.
  • Maintains sales records and prepares sales reports as required.
  • Develops a database of qualified leads through referrals, telephone canvassing, cold calling on business owners, email, and networking through existing customers.
2. 18% Provides follow-up with customers to ensure customer satisfaction with products and/or services provided.
3. 5% Confer or consult with other HSMS Departmental personnel in order to plan Marketing and/or advertising services, Trade show and event participation, technical documentation or specifications, and post-sale customer project implementation and training specifications.
4. 2% Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

DISCRETION

Has authority to make independent decisions and/or recommendations on matters of significant. Uses initiative and independent judgment when presenting products to clients.

SUPERVISION

Does not have the authority to suggest or recommend the hiring, firing, promotion or any other change of status of other TSMs.

Physical Activities: This position will be working in a home office environment, utilizing typical office equipment. Considerable time management and accountability is required.

Other:Extensive travel required.

QUALIFICATIONS:

Experience: Minimum 2 years experience product sales experience required. .
Specialized Knowledge and Skills: Good knowledge of MicroMD products and software pricing practices.
Effective selling skills.
Good communications and interpersonal skills.
Professional appearance and presentation required.

ORGANIZATIONAL RELATIONSHIPS:

Direct Reports: None
Internal Contacts: National Sales Manager and Sales team. Various HSMS TSMs in Support, Training, Implementation, Customer Service, Accounting and Development.
External Contacts: Clients and Henry Schein TechCentral

EOE/M/F/V/D

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Business Analyst

JOB OVERVIEW:

This role is a key member of the Product Management team.  Analyzes competitive market strategies through analysis of related product and market trends. Conducts research to stay abreast of emerging industry and technology trends. Works as a liaison between the development team and the customers (users) in researching and producing technical software design and functional implementation specifications to be used by programmers and testers to develop quality software products for medical healthcare providers.  Responsible for taking complete ownership of projects and follows through on them as they develop through their release.  Projects include upgrading existing software, integrating additional software, and developing new software.

This position requires minimal, limited access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

KEY RESPONSIBILITIES:

  • Provides research and analysis on assigned projects to translate business and market requirements into functional requirements.
  • Works with the Development team to develop and maintain functional specifications (written documentation that includes use cases, screen designs, and logic/workflow).
  • Responsible for proposing, verifying and maintaining feature lists and requirements for assigned projects, ensuring that the feature lists and requirements are understood and acceptable for all stakeholders.
  • Participates in the QA incident reviews, Software Development Life Cycle, client advisory board meetings and other applicable meetings for assigned projects.
  • Provides guidance and direction to other members of the Product Management team.
  • Actively coordinates communication with other departments regarding product launches.

SPECIFIC KNOWLEDGE & SKILLS:

  • Four years’ experience in requirements assessment and software development.
  • Bachelor’s Degree in Information Technology, related area of Computer Science or the equivalent.
  • Medical industry knowledge and two or more years experience in a medical practice or with medical practice management software is desired.
  • Understanding of relational databases and SQL.
  • Current on new technology within the software industry Customer relations experience.
  • Knowledge of the features and functionality of electronic medical records and practice management software products.
  • Technical knowledge of application modeling, including scenarios, use cases, screen designs and logic/workflow.
  • Business Management or Project Management experience.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Clinical Business Analyst

JOB SUMMARY:

Develop and maintain the clinical content and feature specifications of Henry Schein Medical Systems, Inc. software products, MicroMD Electronic Medical Records (EMR) and MicroMD Practice Management (PM) Software, and integrated add-on eSERVICES and solutions. Provide clinical and front office/billing expertise and recommendations for product enhancements and new development. Advise and educate internal operational departments, sales team, and resellers on operational, financial, and clinical aspects of the PM and EMR software suite, including clinical and practice management content and the demo database. Develop and maintain functional specifications for Henry Schein Medical Systems, Inc. software products. This position requires minimal, limited access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

Travel may be required as needed to the HSMS corporate offices in Boardman, Ohio or to other sites as needed to perform these responsibilities.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

% of Time & Responsibilities

  1. 25% Develop and Manage Clinical Content for multiple specialties within the EHR product (i.e. Encounter Templates, Screening and Prevention Templates, Immunization Templates, etc.)
  2. 20% Develop and update clinical content for sales demo database – Develop specialty providers/patients and EMR settings. Develop and update content to showcase front desk, administrative, and billing software (PM). Consult with Sales to develop specialty demo scripts for sales purposes and communicate changes to direct and reseller sales teams.
  3. 15% Participates in design walkthroughs to review product design with representatives from other internal HSMS departments and ensure the product meets the end user’s needs with a high-quality look, feel, functionality and operational, financial, and clinical workflow needs.
  4. 15% Develops and maintains functional specifications (written documentation that includes use cases, screen/UI designs, logic/workflow, etc.) for assigned projects to provide the Development and Quality Assurance (QA) teams with sufficient functional specifications for development and testing by doing the following.
    1. Works closely with Product Management, Development, Product Management, Client Support, Sales, Data Services, QA teams, 3rd Party Vendors, Clients, Other Henry Schein Divisions Conducts and participates in brainstorming meetings with feature team and others.
    2. Conducts and participates in functional specification reviews with feature team and other members of Development to make sure the specifications are clearly understood and agreed upon by all participants.
  5. 15% Participate in Voice of Client initiatives to gather feedback on currently industry best practices for practice operational, financial, and clinical workflows
  6. 5% Assist with development and preparation for Regulatory Certifications and client presentations, sales demos/client presentations when clinical expertise is requested.
  7. 5% Participates in special projects and performs other duties as assigned

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

DISCRETION

This position has the authority to make independent decisions and/or recommendations on matters of significant importance based on exercise of discretion and independent judgment. This individual must think creatively to add useful functionality to the MicroMD Suite of products.

SUPERVISION

Does not supervise other team members.

SCOPE

This position affects the look and feel of software changes and enhancements that are implemented; and the productivity of Development; which affects the success and profitability of HSMS software products.

PHYSICAL ACTIVITIES

This position will be working in an office environment, utilizing typical office equipment.

QUALIFICATIONS:

Education/ Experience:

  • Minimum Associates Degree or equivalent experience required
  • Two years medical software experience required
  • Proficiency with the internet, MS Word, Excel, Go to Meeting/Webinar, etc.
  • Experience in the medical field and/or physician practice, hospital, or clinic required with deep knowledge of best practice workflows, processes, procedures, as well as significant experience with how those workflows are managed within Practice Management (PM) and Electronic Medical Record (EMR) software. A minimum of 5 years as a licensed healthcare provider, physician’s assistant, or practice manager/administrator is preferred.

Specialized Knowledge and Skills: • Strong analytical, problem-solving, time management and organization skills

  • Superior people skills and executive level communication skills
  • Strong leadership skills
  • Medical/Clinical workflow knowledge
  • Medical billing knowledge
  • A quick learner and ability to adapt to a fast-paced work environment
  • Capacity to work independently and take ownership to solve problems
  • Must possess superior written and verbal communication skills with the ability to make clear, compelling and value-focused sales presentations
  • A strong work ethic and goal-oriented attitude
  • Provider licensure including PA, NP, RN, LPN, Clinical Data Analyst or Practice Administrator or Practice Manager designations preferred; proficient computer skills required related to PM and EMR software, as well as other office software (MS Office)

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Customer Success Supervisor

JOB OVERVIEW:

This position is responsible for serving as a go-to resource for new customers during the onboarding process, as well as for the training specialists.  Supervise a team of training specialists working with new and existing customers to drive increased adoption and renewal of products and services and advocate actual and anticipated needs of the customer within the Company. Responsible for managing customer health and building value for both the customer and Company to surpass customer expectations at every touch point. Work toward and assist in the achievement of individual, team, and department goals.

KEY RESPONSIBILITIES:

  • Build on the client relationship that was developed during the sales process by learning customer goals, needs and initiatives, and providing value in all interactions
  • Serve as the primary point of contact for new customers during onboarding, looping in other teams as needed to deliver exceptional service
  • Ensure customers progress through onboarding in a timely manner to achieve rapid time-to-value with their purchase
  • Proactively uncover opportunities and work with Manager to increase adoption and utilization, while also promoting solution services options
  • Track ownership of client records and data in department project management tool.
  • Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and customer satisfaction.
  • Monitor onboarding metrics for number of days from start to revenue recognition.  Work with Manager to remove bottlenecks and challenges preventing timely revenue recognition.
  • Work with Manager to continue to build out and develop a Customer Success Department with regards to onboarding, adoption, retention, expansion and advocacy.
  • Ensure training specialists have necessary training, education, tools and mentorship needed to be successful.
  • Facilitate customer escalation resolution as needed.

SPECIFIC KNOWLEDGE & SKILLS:

  • Continue to build skills as a customer success professional, and regularly share best practices with the rest of the team
  • Medical practice management and clinical experience preferred
  • Proficient in MS Office (PowerPoint, Excel, Word) and MS Exchange
  • Exceptional written and verbal communication skills
  • Previous supervisor experience preferred
  • Experience using a CRM or like solution to track customer data
  • Background in leading cross-functional teams on customer-facing projects
  • Able to quickly develop solid customer relationships over the phone
  • Ability to successfully balance proactive and reactive tasks, and adjust priorities on the fly
  • Exercises good judgement on customer escalations
  • Practices the highest standard of business ethics

GENERAL SKILLS & COMPETENCIES:

  • Good management skills and ability to motivate teams
  • Good verbal and written communication skills and ability to resolve disputes effectively
  • Good presentation and public speaking skills
  • Good decision making, analysis and problem-solving skills with ability to multi-task
  • Ability to learn applicable computer systems and other business required competencies
  • Understand financial information that impacts department
  • Ability to plan and coordinate successful projects
  • Communicate effectively with team(s)

MINIMUM WORK EXPERIENCE:

Typically, 4 or more years of related support experience; 3 or more years of supervisory experience, ideally in a Software as a Service (SaaS) or an IT Managed Services organization.

PREFERRED EDUCATION:

Typically, a Bachelor’s Degree or global equivalent in related discipline.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Remote office environment. No special physical demands required.

SCOPE:

Typically supervise salaried staff on day-to-day activities to complete assignments using established procedures and policies within a section(s) of a department. Management reviews work to measure meeting of objectives.

COMPLEXITY:

Follow established practices and procedures in analyzing situations or data from which answers can be readily obtained. Handle routine problems and escalate more complex problems. Focus on a single process or multiple tasks that are closely related to a single objective. Extensive knowledge about the position(s) being supervised.

STRATEGY:

Focused on how to implement management’s decisions through the work of staff. Carry out policies and procedures passed down from management.

SUPERVISION:

Provide immediate supervision to training specialist staff typically performing continuous routine activities and assign tasks, check work at frequent intervals and maintain schedules.  Portion of time normally spent performing individual tasks related to the sub-unit.

INTERACTION:

Interact daily with subordinate staff, customers and/or functional peer groups. Interaction normally involves exchange or presentation of factual information.

MANAGEMENT DUTIES:

Typically, does not hire, terminate, or promote without Manager and/or Director approval, but may have input into the decision-making process. Decisions on salary increases, performance reviews, disciplinary actions, etc. are reviewed by more senior management

PERFORMANCE REQUIREMENTS:

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Data Services Technician Level 1

JOB SUMMARY:

The primary function of this position is to provide support services in resolving client interfacing issues escalated from the Client Services Support area.  This position mentors and educates Client Services Support Specialists to enhance their skills in the triage and trouble-shooting of client interfacing issues. Consulting with Data Services\Level 2 Interface Specialists and \ or Data Services Team Lead as needed in resolving client interfacing issues.

Additionally providing support of the timely completion of assigned interface orders for implementation and delivery.  This includes working with the interfacing partner and client and consulting other Data Services Team members as needed during the implementation process.

This position requires frequent, full access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

1. 45 % Support

  • Monitors and addresses items from the Interface support queue as a level 1 support.
  • All interface and devices support items.
  • Assist and educate Levels 1 & 2 Support Specialists.
  • Documents support items.
  • Perform interface updates when required.

2. 40 % MicroMD PM Interface implementations

  • Implementation of data specific items such as data conversions from one system to another.
  • Support the implementation, go-live and training as needed of newly implemented interfaces with clients.
  • Interface go live testing with interfacing partner (VAR’s do this with their clients)
  • PM specific installs/setup/configurations
  • EMR specific installs/setup/configurations
  • Lab Interfaces
  • Compendium updates

3. 5 % MicroMD EMR interface implementations

  • EMR Device install
  • EMR Device setup \ configure
  • EMR Device integration verification working as expected

4. 5 % Additional responsibilities:

  • Manage assigned implementation projects.
  • Establish and grow working relationships with interfacing partners.
  • Participate as a resource for other HSMS departments
  • Participate in meetings and communications of Client Services.
  • Participate in meetings and communications of Data Services.
  • Work with HSMS Network Team as needed with hosted clients implementing interfaces.

5. 5 % Participates in special projects and performs other duties as required

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • This position requires frequent, full access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

DISCRETION

The employee must exercise discretion with respect to matters of significance as opposed to daily routine decisions. The exercise of discretion does not include the use of skill in applying techniques, procedures, or specific standards.

Discretion may be:

  • making a decision to depart from prescribed standards or permitted tolerances;
  • making decisions that affect the operational policies of the employee’s department;
  • making decisions in connection with negotiations where the individual is given “reasonable latitude” in carrying on those discussions, which are binding on the employer;
  • formulating recommendations, even if management must review and accept the recommendation prior to implementation;
  • formulating or participating in the development of policy for the business unit; or
  • broad authority to commit the employer in substantial respects financially.

SUPERVISION

This position does not supervise others.

Physical Activities:

This position will be working 100% remote.

QUALIFICATIONS:

  • Associates Degree (computer \ information technology area)
  • Ability to demonstrate triaging and trouble-shooting skills
  • Relational Database understanding / knowledge

Experience:

  • Computer or data entry related position – 1 Year
  • Relational Database – 1 Year

Specialized Knowledge and Skills:

  • MicroMD EMR
  • MicroMD PM
  • Basic Networking and File System Management knowledge
  • MS SQL Server skills
  • Working in a remote environment

Apply Now

Data Services Team Lead

JOB SUMMARY:

This position works closely with and is a mentor to Data Specialist team members. Manages the assigning of Data Services work orders to team members to ensure timely delivery of orders. Reviews and evaluates requests for new interfaces, integrations and other data related exchanges with HSMS products. Assists with all Data Services support call escalations. Actively participates in the growth of HSMS Data Services by exploring new revenue source possibilities. Acts as backup for other Data Services Specialists team members when required. Provides advanced support services to Client Support Specialists. This position works closely with the Project Management department to ensure timely implementation of new HSMS clients.

This position requires frequent, full access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

1. 45% Team Lead Responsibility

  • Provide leadership and guidance to Data and Client Services Specialists
  • Testing and evaluation of the Level Team and individual performance
  • Technical reviewing of new requests prior to submission to development
  • Oversee the design and development of new services provided by Data Services
  • Document delivery of orders for invoicing
  • Analyze and identify trends in issue reporting and devising preventive solutions
  • Mentoring Data and Support Specialists on software problem solving analysis and resolution, feedback to management for employee performance evaluations
  • Utilize available tools to increase call efficiency and accuracy. Performing trouble shooting, diagnostics, customization to meet service levels
  • Encourage sharing of knowledge between team members and other areas of Client Services
  • Extend the knowledge base to an extensive collection of documents, including answers to call drivers, procedural documentation, release notes, tips and tricks
  • Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
  • Demonstrate applied knowledge of Support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
  • Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
  • Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
  • Exceed customer expectations with outstanding customer service
  • Demonstrate a sense of urgency to the queue, customers, and business objectives
  • Demonstrate efficient multi-tasking skills to balance all aspects of call flow and additional assigned duties and responsibilities, completing each in a timely manner
  • Demonstrate strong knowledge of the products
  • Provide Manager with Weekly Status Report

JOB DESCRIPTION

2. 20% Maintain Effective call ownership

  • Regularly provide call resolution
  • Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
  • Regularly review open call logs, update notes, and make reach out calls as needed to research and resolve ongoing issues and provide superior customer service
  • Concisely documenting customer calls/emails, inquiries and resolutions into company support system.
  • Testing and reporting errors and bugs
  • Learn and demonstrate understanding of liability issues when provided advanced support and how to properly address these issues

3. 20% Perform sales and implementation support as assigned by the data services manager

  • Perform data conversions
  • Create and train on custom reports
  • Assist with creation of sales and marketing information as required

4. 10% Proactively work to improve self, team, department, product, and company

  • Prioritize time and complete all assigned tasks while maintaining a high level of productivity
  • Demonstrate strong knowledge of and follow department and company policies and procedures
  • Maintain communication with Product Management and Product Development to ensure consistency across departments
  • Maintain communication with Project Management on new client implementations requiring Data Services.
  • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
  • Lead weekly meetings with Data Services Team to review open orders, issues and ongoing projects
  • Develop and implement processes to enhance productivity and reduce inefficiencies
  • Understand and contribute to team, department, and company goals
  • Continually improve personal knowledge, skills, and abilities
  • Submit suggestions for team, department, product, and company improvements
  • Demonstrate an ability to maintain effective and professional communications with customers and coworkers
  • Act as a mentor to assigned specialist; allow trainees to monitor your calls side-by-side, and provide side-by-side call assistance for fellow TSM’s
  • Act as a mentor to assigned specialist; allow trainees to monitor your GTA session or monitor with GTA
  • Provide continued education for fellow TSM’s
  • Explore and work toward future career opportunities within Support and the Company

5. 5% Participates in special projects and performs other duties as assigned

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

DISCRETION

The employee must exercise discretion with respect to matters of significance as opposed to daily routine decisions. The exercise of discretion does not include the use of skill in applying techniques, procedures, or specific standards.

Discretion may be:

  • making a decision to depart from prescribed standards or permitted tolerances;
  • making decisions that affect the operational policies of the employee’s department;
  • making decisions in connection with negotiations where the individual is given “reasonable latitude” in carrying on those discussions, which are binding on the employer;
  • formulating recommendations, even if management must review and accept the recommendation prior to implementation;
  • formulating or participating in the development of policy for the business unit; or
  • broad authority to commit the employer in substantial respects financially.

SUPERVISION

This position supervises the Data Services Specialists and Support Specialists.

SCOPE

Identify training opportunities for revenue for clients for advanced system functions conducted by Support. Prioritize Client Issues/Resolutions tied to outstanding receivables to gain client commitment to pay.

Maintain high client satisfaction with Support as the client is paying their maintenance for quality Support.

Physical Activities:

This position will be working in an office environment, utilizing typical office equipment.

QUALIFICATIONS:

Experience:

  • Knowledge of SQL queries
  • Database work
  • 10 completed client projects
  • High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience
  • Must have 2 years experience or equivalency as a HSMS Software Support 3 Specialist
  • Previous experience with strong focus on customer service
  • Ability to thrive in a high, call volume environment
  • Skilled at problem analysis and troubleshooting with high attention to detail
  • Excellent written and verbal communication skills

Specialized Knowledge and Skills:

  • Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer’s situation, while working with them implementing a new computer system and assist other TSM’s with same
  • Must have experience with relationship databases
  • Must have experience with HL7 messaging
  • Must be a highly motivated person that can work autonomously as well as being part of a team
  • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations
  • Individual must demonstrate a strong desire for continued education
Apply Now

Digital Marketing Specialist

JOB OVERVIEW:

This position is responsible for executing and tracking results of complex, multi-step marketing campaigns and projects, across multiple communication channels (email, PPC, collateral, product launches, etc.) that effectively represent the company’s brand, products and services to clients and prospects that help generate leads, retain clients, and expand brand recognition and perception.Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

KEY RESPONSIBILITIES:

  • Implement a marketing communications plan for an assigned product or business unit. Execution may include creating and editing clear, compelling content, working with staff and 3rd party resources to create campaign elements, secure approvals and manage projects to ensure staff and resources are on time and within budget for target dates. Some high-profile promotional opportunities will have short windows of opportunity.
  • Develop, implement, and manage social media strategy and content.
  • Develop optimization strategies that increase search engine results rankings.
  • Manage generation of education content programs and promotion campaigns as required.
  • Write advertising copy, newsletter articles, blogs, email campaigns, and other documents, as well as edit/proof all distributed communications.
  • Execute and track promotional and operational communication campaigns to support client retention and revenue generating initiatives.
  • Manage Marketing CRM lead sources and incoming lead lists from specific marketing initiatives (eBooks, webinars, etc.), including deployment to appropriate team members for follow up.
  • Document marketing metrics and expenses including monthly generated email and campaign metrics, new contacts, marketing leads, and closed deal stats. Capture and document real-time marketing spend to assist with marketing budget. Monitor and report on lead follow up and metrics.
  • Execute logistics of national and territory-based events, including tradeshows and other promotional events.
  • Maintain and deploy supply inventory for department equipment, including tradeshow booths, promotional items, and printed materials.
  • Participate in special projects and perform other duties as assigned.

SPECIFIC KNOWLEDGE AND SKILLS:

  • At least two years of related experience building integrated marketing campaigns that produce measurable results in support of revenue objectives with core B2B duties and responsibilities.
  • Demonstrated understanding of campaign management strategy as well as demand generation tools, tactics, and processes
  • Experience with writing for a software technology company or similar industry
  • Digital marketing tools such as SEO, retargeting, Google Analytics and Ads
  • Ability to work with product management, direct, inside, VAR and partner sales teams, to build campaign marketing strategies, customer-facing deliverables and execute territory-based marketing tactics including tradeshow and events.
  • Ability to use MS Office for tracking and planning
  • Ability to handle both planned and rapid-response campaigns as needed
  • Experience with marketing automation systems, such as Pardot or HubSpot
  • Experience with CRM systems, such as Salesforce or Zoho
  • Experience with marketing email software, such as Salesforce Marketing Cloud
  • Experience with social media platforms and tools, such as Facebook, Twitter, LinkedIn, and Hootsuite
  • Experience with content management systems, such as WordPress
  • Experience with Adobe Creative Suite Tools
  • Understanding of persuasive marketing communication, product marketing strategy, campaign marketing strategy, lead generation strategy and reporting
  • Bachelor’s or higher degree in related discipline highly desired, or equivalent work experience.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Manager of Financial Accounting

JOB SUMMARY:

As a key member of the Henry Schein Medical Systems, Inc. (MicroMD) management team, the Manager of Financial Accounting provides financial leadership for the division working in alignment with the General Manager, Corporate Executive Leadership, and Corporate Finance, and other operational team managers and staff. This role plans, implements, and manages financial strategies, objectives, budgets, plans, policies, processes, reporting/analytic tools, and internal controls for the division and makes recommendations to senior leadership with the goals of exceeding corporate financial metrics, driving revenue and profitability across the company’s products (Practice Management and EMR software and add-on services and solutions). The role also manages the work and goals of the AP and AR teams and plans and leads various financial, accounting, and cross-functional projects to ensure timely and accurate financial management within current financial and accounting guidelines and regulations, including conformance to GAAP, SEC, and HS Corporate requirements.

This position requires minimal, limited access to client PHI (Personal Health Information) but does have access to employee PHI and such is responsible for protecting both client and employee PHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

20% – Monthly Close & Quarterly Financial Reporting
Lead the monthly close process according to Corporate schedule, including account reconciliations (balance sheet and appropriate revenue accounts) and verify balances are properly recorded in general ledger, gather information necessary to create specific journal entries from a variety of sources including the Office Package, various Excel spreadsheets, QuickBooks, and data from various other sources, recording and posting of entries and generation of monthly statements, including Balance Sheets and Income Statements (both for individual locations and consolidated from Great Plains and Excel), prepare and review monthly management summary financial statements with General Manager, present financial results to General Manager, Corporate Executive Leadership, and Corporate Finance on a monthly basis, prepare and present quarterly reports (including opportunities and issues) for General Manager review prior to submission to Corporate Finance. Submit monthly and quarterly electronic results and forecasts to Corporate Finance for consolidation into Corporate financials, maintains and updates financial reporting files, links, account mappings and forms in Excel, Hyperion, and Great Plains to ensure appropriate information is reported to management for budgeting, actual, and forecasting, prepare periodic integrations of customer, invoice and payment information recorded in the Office Package to Great Plains for updating AR subledger within Great Plains utilizing Excel and occasionally Access, review and modify Office Package reports as needed prior to integration to Great Plains, verify amounts posted to the AR subledger and general ledger to ensure they remain in balance, post all non-cash adjustments/transfers made within the Office Package to Great Plains so that both systems remain in balance.

15% – Accounts Receivable
Manage team performing all Accounts Receivable activities for the division and executes internal control functions to ensure receipt of timely, accurate internal and external payments based on AR goals, including management and monitoring of incoming direct and reseller sales, sales order entry, and order delivery processes to ensure appropriate and timely quoting, revenue recognition, and invoicing, provide support and training to direct sales and resellers for quoting, current and new pricing structures for new and add-on purchase and required order paperwork, issue reseller quotes for new and add-on purchases, issue quotes to direct sales for custom quoted add-on items (i.e. In-house services and solutions, interfaces, custom development, etc.), generate, review, issue, and monitor for payment monthly direct client and reseller invoices, execute collections processes as appropriate, receive and complete payments, review direct and reseller client account information and invoices for accuracy of billing and application of discounts, monitor and resolve customer payment issues, craft and execute plans to minimize uncollectable amounts, audit customer invoices for as-consumed Solutions usage to assure that all customers are invoiced properly in relation to what Solution vendors invoice HSMS, communicate with clients regarding invoicing questions and issues to correct errors, collect outstanding amounts, answer client questions and maintain good working relationships with clients.

15% – Tracking, Reporting, and Analytics
Create and update weekly, monthly, and quarterly reports, capture data, run analytics, and prepare and present financial analysis related to revenue, profitability, forecast, sales quota, commissions, revenue share for core PM & EMR software, recurring fees and services, and 20+ MicroMD add-on solutions and 10+ SolutionsHub solutions, record and report software license usage to various third parties (Microsoft, First Data Bank, AMA/Ingenix, and VisualDx) for compliance with licensing contracts, report and process sales tax returns and payments to state tax authorities, prepares weekly revenue forecast (Flash Report) from invoice information with estimates of changes in revenue accruals to track current period revenue in comparison to budgets and forecasts for the period.

15% – Sales Commission and Bonus Tracking
Manage tracking and payments for direct sales commissions and bonus plans (activity and quota) according to definitions and timing outlined in sales team member compensation plans, serve as resource for questions and resolutions, participate in plan design or adjustments, track, record, and monitor sales quota attainment, bonus achievement, and commission payments data, and report sales recap weekly and prepare monthly commission payments and monthly, quarterly, and annual activity and/or results bonus commissions.

10% – Accounts Payable
Manage team performing all Accounts Payable activities for the division and executes internal control functions to ensure issuance of timely, accurate internal and external payments based on AP goals, including review vendor and staff expenses for payment approval, verification of quantities and prices, recording invoices for payment, payment processing, tracking of check payment information for preparation of monthly account reconciliations, verification and reconciliation of company credit card charges, and calculation, verification, and issuance of periodic revenue share payments to be paid or credited to resellers for buyout programs, electronic claims, and other Solutions revenues.

5% – Bi-Weekly Payroll & Annual Performance Evaluations and Bonuses
Oversee and approve HR managed bi-weekly payroll for local employees, including updating individual’s payroll information, review of hours, generation of payroll, email distribution of payroll stubs, preparation of file necessary for submission to bank for payment. Execution of tax withholding reporting and payment and post payroll entries. Also prepares required tax reports and forms (i.e. Form, 941, state withholding, unemployment, BWC etc.) as required by the taxing authorities. Reviews year end forms completed by outside accountant (W-2, W-3, Form 940, etc.), create and maintain calculation and reporting tools for Annual Performance Reviews, MBO Bonus, and Discretionary Bonus, and review for accuracy before submission for Corporate approvals.

5% – Benefits Selection, Management, and Oversight
In coordination with General Manager and HR, lead and participate in selection of medical and ancillary benefits for local employees, act as primary manager and administrator of local employee 401K plan, and serve as employee resource for benefit setup and questions, including maintenance and update of employee information for insurance and 401(k) reporting and activity, submission of applications, entry of new or updated data for new employees, rate or coverage changes, review invoices for accuracy, update of QuickBooks payroll files, prepares and submits reports for compliance testing for preparation of Form 5500.

5% – Treasury Management
Reconcile daily banking activity reports to validate accuracy of deposits, withdrawals, debits, credits, verify amounts posted to customer accounts agree with the deposits, prepare annual cash forecasts for submission to Corporate for treasury planning, update monthly reporting for actuals and revised forecasts along with variance reporting and perform banking activities, including ACH initiations for payroll and disbursements to and from the company, approve ACH transactions entered by others in the absence of the General Manager.

5% – Annual Budgeting and Long Range Planning
Coordinate with Corporate Finance to confirm budget and long range planning steps, requirements, timing, and approvals, engage internal Operational Team leaders to provide purchase requests and sales, staffing, and expense budgets and forecasts, prepare DRAFT annual budget and monthly financial forecasts, review and refine DRAFT budget with General Manager, prepare, present to Corporate Finance, monitor approval process, and upload budget DRAFTS and final budget to Corporate systems, maintain files utilized in the ongoing preparation and update of budgets and forecasts in Excel by updating with current period information and updating of other information used in calculations of revenues or expenses for future periods.

5% – Special Committees and Projects
Pricing Committee participation to review proposed new pricing and pricing changes and participate in special projects and perform other duties as required

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant and compliant with other data privacy and security requirements. As an organization our goal is to securely maintain our client and employee personal information (PI).

DISCRETION

Position has significant discretion in the setting of accounting policy and in making judgmental accounting estimates. Must show good business judgement in performing analysis, making recommendations to General Manager and other business unit executives.

SUPERVISION

This position will have management responsibility for the AR and AP accounting staff and may hire, terminate, or promote, make salary decisions, increases, performance reviews, disciplinary actions, etc. with approval by the General Manager.

QUALIFICATIONS

:

Experience:
Minimum of 10 years accounting experience, with a focus on Operational Accounting and Budgeting, as well as a minimum 1 year of management or supervisory level experience

Education:
BS in Accounting preferred; Master’s degree a plus, CPA certification desirable

General Knowledge and Skills:

  • Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance
  • Outstanding verbal and written communication skills and ability to resolve disputes effectively
  • Excellent presentation and public speaking skills
  • Excellent independent decision making, analysis and problem solving skills
  • Understand and act on financial information that contributes to business profitability
  • Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility
  • Lead team(s) to achieve company goals in creative and effective ways
  • Excellent planning and organizational skills and techniques
  • Communicate effectively with senior management
  • Good negotiating skills and ability to effectively manage relationships
  • Ability to influence, build relationships, understand organizational complexities and manage conflict
  • Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures
  • Ability to organize and lead teams, including virtual members

Specialized Knowledge and Skills:

  • Excellent data management, analysis, and presentation skills
  • Expert knowledge of MS Excel
  • Strong knowledge (or ability to learn) multiple accounting systems including Great Plains, Hyperion, QuickBooks Payroll System, and proprietary MicroMD Office Package (Order recording, client records, order delivery, product and add-on tracking, invoicing, reporting, item and tax tracking setup, automations, etc.)
  • Working knowledge of MS Access, Word, and PowerPoint

OTHER:

Physical Activities:
This position will be working in an office environment, utilizing typical office equipment.

ORGANIZATIONAL RELATIONSHIPS:

Direct Reports: AP and AR Accounting Staff

Organizational Contacts
Internal Contacts: General Manager, Management Team, and Staff

External Contacts: Corporate Executive Leadership, HS Corporate Finance, and Israeli Finance, as well as other Henry Schein divisions, clients, tax consultants, external auditors, banking officials, 3rd party Solution vendors, and resellers

COMPENSATION:

Bonus Program: Metric MBO
Merit Increase Eligibility Yes
Performance Review Form Standard (Professional, Mgr/Supv, DC Lead and Support)
Apply Now
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Manager of Product Management

JOB SUMMARY:

The Manager of Product Management is responsible for planning and managing the PM, EMR and eSERVICES product line life cycle to optimize products to achieve business goals and meet regulatory requirements, including specifying product requirements and use-requested enhancements for current and future products and versions, conducting market research, engaging clients, vendors and industry experts for input. This role will drive enhancements and releases across the entire development team including programming/development, QA and legal, as well as vendor partners and all operational departments including Client Support, Implementation, Accounting, Sales, Marketing, and Networking/IT.

This position requires minimal, limited access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

50% – Manage Execution of Product Management Projects: With assistance of Program Manager, establish and maintain timelines for product releases and enhancements. Lead the development, approval, training and communication of new products/product versions and their associated customer, operational, system and process impacts to the various internal and external organizations. Serve as facilitator between the various internal and external organizations to ensure product programming, procedures and processes are identified, documented and executed. Lead regularly scheduled meetings (Software Development Life Cycle) centered on system and operational requirements for product changes and new product development. Promote cross-team communication to ensure timeline adherence. Identify the detailed business and high level operational requirements based upon the business requirements and objectives of each product. Monitor internal processes for efficiency and validity pre- and post- product launch/changes. Tasks in this area of responsibility include:

  • Maintain and communicate short- and long-term “Product Roadmaps” to document and share incremental improvements, as well as long-term product version releases
  • Involvement in product enhancements including UI, and workflow designs
  • Work with the development team during the architecture, coding and QA processes to ensure accomplishment of outlined business objectives.
  • Partner Management – work to establish new partnerships for business development / eSERVICES revenue enhancement activity. Maintain existing partnerships as needed.
  • Provide content and feature and benefit statements for training materials, demo and release notes on new product or service related modifications
  • Help in developing pricing strategy for products in conjunction with sales team.
  • Support marketing team in creating appropriate rollout campaigns
  • Manage process for new product launches to direct sales and VARs and provide them with product information, demonstration and competitive input
  • Develop and conduct specialized training on new products launched and raise awareness for all impacted areas
  • Engaging internal and external resources to assist in solving client and software problems and provides effective solutions in reaction to the application of concepts, techniques, knowledge, or processes developed to support the new product or product change.
  • Manage packaging and promotional opportunities, as well as schedule and run Pricing Committee Meetings, then work with internal departments to ensure implementation appropriate plans related to these items.
  • Ensure that product sales are properly captured and invoiced

20% – Serve as Resident Product Expert: Secure and maintain detailed product knowledge, including User Interfaces (UI), device and software interfaces, backend functionality (database, networking, hardware, etc.) and how the products are used in client clinical and financial workflows, conduct product demos as appropriate, train internal staff, outline sales demo enhancements.
10% – Voice of the Client/Industry Monitoring Initiatives: Monitor industry trends and engage internal teams, clients and VARs to secure information to assist in determining and prioritizing product enhancements. Establish and maintain program to regularly gather, share and execute client input; be passionate about the user experience, create detailed product enhancement/release descriptions and work closely with development to translate what user needs, regulatory requirements and differentiators into actionable development specs.
10% – Build and Manage Relationships: Develop and build strong working relations with various internal organizations, including IT, Development, Sales (Direct and VAR), Marketing, Product Development, QA, Documentation and Operations, as well as external contacts, such as regulatory and testing/certification bodies, integration partners, strategic vendor partners and other Henry Schein divisions; also connect other internal and external resources needed for project coordination.
5% – Establish Product Positioning: Perform market assessment and document market requirements for product positioning to determine product demand, positioning, viability, and profitability. Market assessment includes business needs, industry/market trends, regulations, client and vendor input, competitive analysis and problems our software is trying to solve; all with the goal of identifying product launches and enhancements.
5% – Special Projects: Participate in special projects and perform other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

DISCRETION

This individual must think creatively to add useful functionality to the MicroMD suite of products.

SUPERVISION

This TSM has does not the authority to hire or fire other TSMs within Product Management, although suggestions and recommendations as to the hiring, firing, promotion or any other change of status of other TSMs within the department is given significant weight.

SCOPE

This position will manage Product Management and lead QA initiatives.

Physical Activities: This position will be working in an office environment, utilizing typical office equipment. Some stress may occur. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee is required to use hands to handle, finger, or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Some travel is required.

QUALIFICATIONS:

Experience: Requires a four-year degree in bus, programming, sales or mkting with 3 to 5 years of Product Management experience; previous experience in the health care software strongly preferred.

Specialized Knowledge and Skills:

The desired candidates for this role should possess the following characteristics:

  • Excellent knowledge of Product Management principles and practices
  • Specific knowledge of practice management and EMR software
  • Strong knowledge of physician office environment including business and clinical operations
  • Budget/financial modeling/forecasting skills
  • Excellent oral and written communication
  • Strong team building and leadership skills
  • Customer centric approach
  • Whatever it takes attitude
  • Professional appearance and presentation required
  • General computer skills and knowledge of software used in running a business
  • Ability to write and deliver training courses and materials
  • Ability to exercise tact and good interpersonal skills
  • Project management skills
  • Group facilitation skills
  • Time management skills
  • Analytical skills
  • Problem solving skills
  • Ability to be proactive with a sense of urgency
  • Ability to read, understand and communicate technical documentation to divergent audiences
  • Be a self-starter, a highly motivated person able to work in a fast paced environment that is continually changing

Apply Now

QA Engineer I

JOB OVERVIEW:

This position is responsible for producing quality software by assisting a software development team in gathering requirements from the business and software users in order to produce specifications for programmers and testers. Validate that resulting software meets the requirements originally collected.

KEY RESPONSIBILITIES:

  • Establish a high level of code quality by executing test cases at the acceptance testing level as part of the functional testing or regression testing of the product
  • Record defects found and provide sufficient information for the resolution of those defects
  • Document test cases in the test management software designed for functional and regression testing of the product
  • Assist team members, product management, and technical support in identifying and resolving customer issues and product defects
  • Assist user documentation and technical support by assembling and providing concise and accurate information in regards to software functionality
  • Provide task decomposition, documentation and estimates in accordance with a basic understanding of the Software Development Life Cycle
  • Maintain a proficient knowledge and stay current with trends associated with software testing and quality assurance
  • Attend all meetings necessary for the seamless delivery of the product as part of the Software Development Life Cycle

SPECIFIC KNOWLEDGE & SKILLS:

  • Basic knowledge of testing tools, test cases, test plans, and test suites
  • Basic ability to remain current on new quality assurance processes within the software industry
  • Good ability to interpret and execute test cases stored in applicable test management software
  • Basic ability to problem solve/diagnose in a technical space
  • Basic technical knowledge of broad business areas
  • Good knowledge of applicable issue tracking tools
  • Ability to keep skills current with changing industry demands as identified by the department training site

GENERAL SKILLS & COMPETENCIES:

  • Basic understanding of industry practices
  • General proficiency with tools, systems, and procedures
  • Basic planning/organizational skills and techniques
  • Good decision making, analysis and problem solving skills
  • Good verbal and written communication skills
  • Basic presentation and public speaking skills
  • Basic interpersonal skills
  • Developing professional credibility

WORK EXPERIENCE:

Typically 2 to 4 years of related professional experience.

PREFERRED EDUCATION:

Typically a Bachelor’s Degree or global equivalent in related discipline.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

KNOWLEDGE:

Intermediate level professional; developing knowledge within own discipline. Some evaluation, originality or ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of issues.

COMPLEXITY:

Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve straightforward problems. Exercise judgment within defined procedures and practice to determine appropriate action. Build productive internal/external working relationships.

SUPERVISION:

Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments.

PERFORMANCE REQUIREMENTS:

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

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Quality Assurance Engineer I

Location: Boardman, OH

JOB SUMMARY:

Under general supervision, carries out procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements. Thoroughly tests software to ensure proper operation and freedom from defects. Documents and works to resolve all problems. Reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations. Performs work flow analysis and recommends quality improvements. Frequently reports to a Quality Assurance Manager. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge.
This position requires minimal, limited access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

% of Time Responsibilities

  1. 40% Exercises repetitive testing procedures on the software, to ensure it meets company and customer expectations
  2. 25% Researches, reproduces, and concisely document problems found
  3. 20% Reviews product documentation for technical accuracy
  4. 10% Administrative tasks
    • – Attend and participate in department meetings
    • – Maintain recording of time in department time sheets for capitalization labor cost reporting
    • – Complete annual worksheet for R&D cost reporting to IRS
  5. 5% Participates in special projects and performs other duties as required

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

DISCRETION

Does the position have the authority to make independent decisions and/or recommendations on matters of significant importance based on the exercise of discretion and independent judgment? No

SUPERVISION

No — The TSM does not have the authority to hire or fire other TSMs.

SCOPE

Indicate the financial impact of this position, either directly (e.g. revenue, budget) or indirectly (used by other, consultation)

Direct – $ N/A
Indirect – $ N/A

Physical Activities: This position will be working in an office environment, utilizing typical office equipment.

QUALIFICATIONS:

Experience:

  • 2-5 years software quality assurance experience or equivalent
  • Specialized Knowledge and Skills: Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Conducting tests and inspections of products, services, or processes to evaluate quality and performance.
  • Ability to apply general rules to specific problems to produce answers that make sense.
  • Determining how a system should work and how changes in operations will affect outcomes.

Other: Must possess a good working attitude, with enthusiasm to perform job requirements. Should be organized, punctual, and be able to follow direction. Knowledge of MicroMD and/or other HSMS software products, and medical terminology are desirable. Must be detail oriented and enjoy repetitive tasks.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Software Engineer Level I

JOB SUMMARY:

Works as a member of the Development team under direct supervision of the Manager of Software Development & QA. With guidance from mid and senior developers, this position programs and implements commercial medical software. Develops and produces requisite analysis, specification, and design deliverables. Participates in coding and code reviews for final product. This position is accountable for agreed upon development schedules.

This position requires frequent, full access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

30% – Participate in various aspects of application development as assigned by the Manager of Software Development & QA for new development projects

  • Attend and participate in Design and Analysis meetings
  • Work with the appropriate development tools for the task assigned
  • Co-ordinate work with the assigned code reviewer
  • Create technical documentation in the approved format for the task assigned
  • Perform unit testing on code changes and system testing as needed

35% – Perform maintenance of existing code base as assigned by the Manager of Software Development & QA

  • Attend and participate in troubleshooting sessions with support personnel
  • Work with the appropriate development tools for the task assigned
  • Co-ordinate work with the assigned code reviewer
  • Create technical documentation in the approved format for the task assigned
  • Perform unit testing on code changes and system testing as needed
  • Assist with deployment of corrections to clients affected

20% – Assist client services support teams in solving programming-related problems, provide on-site client support when required
10% – Administrative tasks

  • Attend and participate in department meetings
  • Provide weekly status reports to department manager
  • Maintain recording of time in department time sheets for capitalization labor cost reporting
  • Complete annual worksheet for R&D cost reporting to IRS

5% – Participates in special projects and performs other duties as required.


In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

DISCRETION

Does not have the authority to make independent decisions and/or recommendations on matters of significant importance based on the exercise of discretion and independent judgment.

SUPERVISION

Does not supervise others.

Physical Activities:
This position will be working in an office environment, utilizing typical office equipment.

QUALIFICATIONS

:

Experience:

  • Bachelor’s degree in Computer Science or other relevant major.
  • 1+ years professional software development experience (or equivalent).

Specialized Knowledge and Skills:

  • Proficiency with client-server development
  • Proficiency with relational databases, SQL, and object-oriented database design
  • Experience with Sybase PowerBuilder
  • Experience with Visual Studio
  • Proficiency in Web development, scripting, C# and/or Javascript

Apply Now

Senior Human Resources Administrator

JOB SUMMARY:

Provides HR support for assigned MicroMD and Henry Schein business partners. Works closely with management in the implementation of corporate policies related to human resources, organizational, and employee development at the business unit or division level. Consults with employees and managers to address root causes of human resources issues, attempting to resolve employee relations issues with a systematic approach. Participates in company-wide programs and initiatives (e.g., salary review, workforce planning, and organizational change). Assists senior management in the development of solutions through organizational development and cultural and process-oriented perspectives. May play a role in administering talent management and succession planning activity within client organization. Key skills and abilities include coaching, influencing, facilitation, presentation, communication, process development, analysis and problem solving with a high degree of confidentiality.

Performs administrative support work of a complex and confidential nature for the General Manager and business as needed.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

30% Company Policy Management & Application: Manage the interpretation of company policy, processes and procedures. Deploys new and updated policies and tracks employee acknowledgement. Responsible for facilitating, reviewing and recommending necessary action relating to employee issues. Assists with any coaching and disciplinary processes including, but not limited to, Performance Improvement Plans and terminations. Assists in the creation and communication of new policies and procedures, update and publish Employee Handbook, assist in the creation/update of existing policies as appropriate, including MicroMD-specific HIPAA policies and procedures and HR-related business continuity and disaster plans.

20% Culture Management & Employee Development: Plan, launch, and administer culture building initiatives, employee development, social responsibility, and employee reward/recognition programs and events in partnership with the General Manager, Henry Schein Corporate, and internal operational teams. Identify and coordinate opportunities for TSM continuing education and development, including management and leadership development.

15% Payroll, Benefit, & Compensation Management: Administers payroll and responds to benefit inquiries pertaining to specific benefit plans. Responsible for processing and maintaining all administrative tasks pertaining to benefit administration i.e. benefits enrollment/change forms for programs including medical, dental, 401(k), life insurance, and vision, programs via on-line administration and status change forms. Coordinates annual open enrollment for applicable TSM benefits plans. Fields basic questions about employee benefits health plans and pension plans. Assists compensation team in creating and maintaining job descriptions, as well as managing annual performance appraisal/compensation review process with Corporate HR, MicroMD Finance, and the General Manager, consistency and equity.

10% Recruiting, New Hire Onboarding & Orientation: Responsible for the recruitment of exempt and non-exempt positions. Proactively identifies and engages potential candidates through social media and or job board sites; screens applications; initiates contact to set up interviews with job candidates; prepares and posts job postings; runs advertisements and participates in interviews as required. Contacts appropriate management or administrative personnel to schedule appointments. Maintain applicant tracking log. Screen all reference calls concerning former employees and verification of employment. Identify and coordinate new hire resources prior to start date, prep new hire for starting work, conducts orientation and training.

10% Operational Support: As needed, assist in the preparation of sensitive executive events including travel, scheduling, coordinating meetings, perform administrative duties to include preparation of reports and materials for publications and presentations. Meet and greet clients and visitors as needed, arrange amenities as needed; Assist in the Management of the day to day building and ground operations to ensure that the establishment runs without problems. Authorizing necessary repairs and maintenance as needed. Improves efficiency, by reducing operating costs while increasing productivity. Provide backup to switchboard staff as needed for vacations and/or meetings.

5% Compliance & Records Management: Documents and submits required compliance reporting, maintains and reviews labor compliance posters, maintains and updates personnel policy manuals and employee handbooks as necessary. Prepare separation documents and inform all terminated employees of their COBRA rights. Maintains records for all employees’ various types of leaves of absence, safety, I-9, job postings, unemployment, and workers’ compensation. Maintains confidentiality at all times.

5% HIPAA Compliance: Conducts new hire HIPAA training; assist with annual training for current employees; monitor and report any infractions as part of employee coaching and discipline process, follows proper procedures for infractions; assists creation/update of MicroMD-specific HIPAA policies; maintains HIPAA compliance and confidentiality in relation to employees’ confidential records.

5% Special Projects: Participate in special projects and perform other duties as assigned.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

Physical Activities:

This position will be working in an office environment, utilizing typical office equipment.

DISCRETION

Position will primarily support the General Manager. Support may also be provided to other Executive Team members (National Sales Director, Marketing Manager, Director of Client Services, Director of Product Management, Manager of Software Development, Manager of Technical Services, Manager of Client Services, Manager of Training and Implementation and Manager of Quality Assurance) as directed.

QUALIFICATIONS:

Experience:
Five (5) years or more of experience in Human Resources. Some managerial or supervisory level experience is desired.

Education:
Bachelor’s degree in HR, Business or related field preferred.

Specialized Knowledge and Skills:

  • Proficient in Outlook, Excel, Word. Knowledgeable in PowerPoint. Must have knowledge of modern office methods and procedures. Ability to learn company programs.
  • Good management skills and ability to motivate teams
  • Good verbal and written communication skills and ability to resolve disputes effectively
  • Good presentation and public speaking skills
  • Good decision making, analysis and problem solving skills with ability to multi-task
  • Ability to learn applicable computer systems and other business required competencies
  • Understand financial information that impacts department
  • Ability to plan and coordinate successful projects
  • Communicate effectively with team(s)

No phone calls please.

Apply Now

Software Support Specialist Level 1 OLD

Location: Boardman, OH

Job Summary:

Answer, resolve, and log customer calls, identify issues, and provide suggestions and long-term resolutions with regards to Practice Management software, Electronic Medical Records software and hardware issues. Work closely with assigned mentor and supervisor to develop and improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge.

Essential Responsibilities & Accountabilities:

      • Answer the initial incoming support calls to maintain acceptable service levels
      • Manage first level software problems that can be resolved in five minutes or less
      • Recognize and escalate more difficult problems to Level 2 Support
      • Utilize available tools to increase call efficiency and accuracy. Performing trouble shooting, diagnostics, customization
      • Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
      • Demonstrate applied knowledge of Support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
      • Present a professional and pleasant image of product and company
      • Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
      • Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
      • Exceed customer expectations with outstanding customer service
      • Demonstrate a sense of urgency to the queue, customers, and business objectives
      • Demonstrate strong knowledge of proper resolutions to common calls
      • Client Site Travel, (airline and auto), and overnight stays may be expected
      • Regularly provide single call resolution
      • Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
      • Regularly review open call logs, update notes, and make reach out calls as needed to research and resolve ongoing issues and provide superior customer service
      • Concisely documenting customer calls/emails, inquiries and resolutions into company support system.
      • Testing and reporting errors and bugs
      • Prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
      • Demonstrate knowledge of and follow department and company policies and procedures
      • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
      • Understand and contribute to team, department, and company goals
      • Continually improve personal knowledge, skills, and abilities
      • Submit suggestions for team, department, product, and company improvements
      • Demonstrate an ability to maintain effective and professional communications with customers and coworkers

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Discretion

The employee must exercise discretion with respect to matters of significance as opposed to daily routine decisions. The exercise of discretion does not include the use of skill in applying techniques, procedures, or specific standards.

Discretion may be:

      • making a decision to depart from prescribed standards or permitted tolerances;
      • making decisions that affect the operational policies of the employee’s department;
      • making decisions in connection with negotiations where the individual is given “reasonable latitude” in carrying on those discussions, which are binding on the employer;
      • formulating recommendations, even if management must review and accept the recommendation prior to implementation;
      • formulating or participating in the development of policy for the business unit
      • broad authority to commit the employer in substantial respects financially.

Qualifications:

Experience:

      • MicroMD software experience a plus
      • Previous technical experience a plus.
      • Previous experience with strong focus on customer service.
      • Ability to thrive in a high call volume, Team environment
      • Skilled at problem solving and analysis and troubleshooting with high attention to detail.
      • Strong written and verbal communication skills
      • At least 3 years directly related work in the healthcare industry.
      • At least 2-3 years’ experience working with medical software (PM and/or Clinical).
      • Proven experience with MS Windows products; Must have a thorough understanding of a physician office including clinical knowledge, office work flow, appointment scheduling, medical insurance billing, and collections.

Specialized Knowledge and Skills:

      • Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer’s situation, while working with them implementing a new computer system.
      • Must be a highly motivated person that can work autonomously as well as being part of a team.
      • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
      • Individual must demonstrate a strong desire for continued education
      • High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience

 

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Solutions Specialist

JOB SUMMARY:

The Solution Specialist’s primary responsibility is to sell solutions into existing customer accounts via telephone, placing outbound sales calls and receiving inbound calls and solutions lead inquiries. The Solutions Specialist and Practice Management Consultants work in a team selling arrangement, where the SS can sell solutions into any account and receive credit toward the SS annual sales goals, while the PMC also receives credit for solutions sold by the SS into their accounts toward their annual quota. Under this team selling approach the PMC can bring the SS into any opportunities to assist as the specialist for solutions.

The Solution Specialist is also assigned specific accounts to manage the customer relationship to include periodic outbound calls to ascertain customer satisfaction, schedule annual business reviews, offer optimization training and manage any inbound solutions or add on license inquiries. Any new system opportunities for PM, EMR, or e-Rx will be handled like a qualified lead and be deployed to the PMCs to continue the sales process.

The Solution Specialist also serves as the sales team expert on all MicroMD and Henry Schein Solutions Hub direct and referral solutions aiding other TSMs, Sales team members or VARs with solution knowledge, pricing, integration and other aspects of the solution portfolio and solution sales process.

This position requires minimal, limited access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

% of Time Responsibilities
1. 95% Promotes the sales of HSMS Solutions and Henry Schein Solutions Hub Solutions through direct sales via telephone, email and other appropriate methods of communication

Uses furnished list of accounts and uses sales strategies in conjunction with marketing campaigns to inform customers of available solutions that improve operational, clinical or financial outcomes.

Places outbound calls to solicit solution sales; documenting qualified potentials in the CRM as they move through the sales process providing customer follow-up, information, documentation in CRM, quote creation, completing quote reviews, product presentations, and customer interactions to close solution sales.

Handles incoming solutions leads from customers, internal sources and marketing, providing customer follow-up, information, documentation in CRM, quote creation, completing quote reviews, product presentations, and customer interactions to close solution sales.

Follows sales processes including turnover notes and monitoring closed orders to secure implementation is successful.

Schedules and conducts customer business reviews either quarterly or annually depending on the assigned account’s status, to review current business objectives, educate the customer on new features and solutions, ascertain satisfaction, coordinate feedback with the product management team, identity areas for adoption improvement and offer optimization training to improve customer retention, and recommend solutions that would offer improved clinical, financial, and operational outcomes.

Outbound calls each assigned account quarterly to touch base and offer proactive assistance with software adoption, help identify any customer support challenges and build relationships with practices with the goal of customer retention and to promote solution sales.

Contacts existing customers with no recent account activity to determine if office is still using HSMS software and renew or reactivate support programs

Meets or exceeds monthly activity goals and solution sales goals as defined in the Compensation Plan.

Serves as liaison between customers and appropriate company departments to resolve customer questions and problems.

2. 3% Maintains and submits records, including related information, of all calls made and received, all quotes created and delivered, and all sales orders closed; including lead entry, ongoing activity scheduling, lead status updates, adding quote documentation, and weekly forecast submission; through tracking and/or documentation in the CRM.
3. 2% Participates in special projects and performs other duties as requested

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

DISCRETION

The position does not have the authority to make independent decisions and/or recommendations on matters of significant importance based on exercise of discretion and independent judgment.

Uses initiative and independent judgment when presenting products to clients.

SUPERVISION

Reports to the National Sales Manager. Does not have the authority to hire or fire other TSMs or suggest or recommend as to the hiring, firing, promotion or any other change of status of other TSMs.

Physical Activities: This position will be working utilizing typical office equipment in either a work from home or office environment. Stress associated with meeting deadlines, meeting customer demands, or meeting sales and activity goals may occur at times.

QUALIFICATIONS:

Experience:
  • Minimum 2 years sales/telesales experience required.
  • Minimum Associates Degree or equivalent experience required
  • Experience utilizing CRM Software, video conferencing, Microsoft Outlook, Word, and advanced excel tools.
Specialized Knowledge and Skills:
  • Works independently, self-motivated and action-oriented
  • Superior phone and email etiquette. Excellent time management skills
  • Strong written and verbal communication skills, interpersonal and telephone skills
  • Effective Telesales skills.
  • Creative thinking, problem solving, and analytical skills
  • Must be comfortable speaking with customers with confidence and grasp product & solution knowledge as it pertains to application use.
  • Must possess a strong work ethic, be a team player with an outgoing, positive personality and goal oriented attitude.
  • Knowledge of MicroMD solutions and software a plus

EOE/M/F/V/D

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Software Support Specialist Level 2

Job Summary:

Answer, resolve and log customer calls. Identify issues and provide suggestions and long-term resolutions. Work closely with assigned mentor and team leader to develop and improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Assist with additional Level 2 support calls and responsibilities.

This position requires frequent, full access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

Essential Responsibilities & Accountabilities:

% of Time

Responsibilities

75% Answer and process customer calls effectively and efficiently. Providing technical software support to end users and resellers via phone, email, faxes and/or onsite
  • Resolve more complex issues requiring detailed system and application knowledge
  • These issues have been escalated from Level 1 Support and require in-depth investigation
  • Recognize and escalate possible defects or features to Support Technical Specialist Level 2 or Development
  • Utilize available tools to increase call efficiency and accuracy. Perform trouble shooting, diagnostics and customization
  • Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
  • Demonstrate applied knowledge of Support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
  • Present a professional and pleasant image of our product and company
  • Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
  • Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
  • Exceed customer expectations with outstanding customer service
  • Demonstrate a sense of urgency to the queue, customers and business objectives
  • Demonstrate efficient multi-tasking skills to balance all aspects of call flow and additional assigned duties and responsibilities, completing each in a timely manner
  • Demonstrate strong knowledge of the products
  • Client site travel, (airline and auto), and overnight stays are expected
15% Maintain Effective call ownership

  • Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
  • Regularly review open tickets, update notes and make reach out calls as needed to research and resolve ongoing issues and provide superior customer service
  • Concisely document customer calls/emails, inquiries and resolutions into company helpdesk system.
  • Test and report errors and bugs
10% Proactively work to improve self, team, department, product and company

  • Prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
  • Demonstrate strong knowledge of and follow department and company policies and procedures
  • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
  • Understand and contribute to team, department and company goals
  • Continually improve personal knowledge, skills and abilities
  • Submit suggestions for team, department, product, and company improvements
  • Demonstrate an ability to maintain effective and professional communications with customers and coworkers
  • Act as a mentor to assigned specialist; allow trainees to monitor your calls side-by-side, and provide side-by-side call assistance for fellow TSM’s
  • Act as a mentor to assigned specialist; allow trainees to monitor your web support sessions.
5% Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

Discretion

The employee must exercise discretion with respect to matters of significance as opposed to daily routine decisions. The exercise of discretion does not include the use of skill in applying techniques, procedures, or specific standards.

Discretion may be:

  • making a decision to depart from prescribed standards or permitted tolerances;
  • making decisions that affect the operational policies of the employee’s department;
  • making decisions in connection with negotiations where the individual is given “reasonable latitude” in carrying on those discussions, which are binding on the employer;
  • formulating recommendations, even if management must review and accept the recommendation prior to implementation;
  • formulating or participating in the development of policy for the business unit
  • broad authority to commit the employer in substantial respects financially.

Qualifications:

  • Must have two years experience or equivalence as HSMS Software Support Level 1.
  • Previous experience with strong focus on customer service.
  • Ability to thrive in a high, call volume, team environment.
  • Skilled at problem analysis and troubleshooting with high attention to detail.
  • Strong written and verbal communication skills.

Specialized Knowledge and Skills:

  • Knowledge of SQL queries
  • Database work a plus
  • Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer’s situation, while working with them implementing a new computer system.
  • Must be a highly motivated person that can work autonomously as well as being part of a team.
  • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
  • Individual must demonstrate a strong desire for continued education
  • High school diploma or general education degree (GED); college degree a plus/or three to five years related experience and/or training; or equivalent combination of education and experience

Other

Career Path:

  • Within Department: Support Technical Specialist Level II, Training Specialist or Client Support Supervisor.
  • Outside of Department: any equivalent position

Physical Activities: • This position will be working in an office environment, utilizing typical office equipment.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Software Support Technical Specialist II

JOB SUMMARY:

Answer, resolve and log customer calls. Identify issues and provide suggestions and long-term resolutions. Work closely with assigned mentor and team leader to develop and improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Assist with additional Level II and Installation Services support calls and responsibilities.

This position requires frequent, full access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

% of Time Responsibilities:

  1. 75%  Answer and process customer calls effectively and efficiently. Provide technical software support to end users and resellers via phone, email, faxes and/or onsite
    • Resolve more complex issues requiring detailed technical system and application knowledge. These issues have been escalated from Level I Support and require technical  in-depth investigation
    • Resolves issues escalated from Level I Support relating to Installations and Upgrades of the MicroMD line of software as well any support issues that may arise from the installed software at a SQL database level
    • Provides help-desk via phone assistance to MicroMD clients and resellers for connectivity and performance issues relating to the MicroMD Software.  Logs issues and their resolution
    • Coordinates update times and performs updates of the MicroMD Software to keep the clients up to date with latest software and bug fixes. (Version to version)
    • Coordinates upgrade times with clients and performs upgrades of the MicroMD Software to get the client on the latest version of the software for enhancements and new features. (old version to new version)
    • Participates in the coordination of gathering beta clients. Upgrade clients and take support calls relating to upgrades and MicroMD software, on a database level
    • Utilize available tools to increase call efficiency and accuracy. Performing trouble shooting, diagnostics and customization
    • Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
    • Demonstrate applied knowledge of support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
    • Present a professional and pleasant image of our product and company
    • Follow proper troubleshooting steps, ask clarifying questions and discover underlying causes of concern
    • Exceed customer expectations with outstanding customer service
    • Demonstrate a sense of urgency to the queue, customers, and business objectives
    • Demonstrate efficient multi-tasking skills to balance all aspects of call flow and additional assigned duties and responsibilities, completing each in a timely manner
  2. 10%  Maintain Effective call ownership
    • Regularly provide single call resolution
    • Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
    • Regularly review open tickets, update notes, and make reach out calls as needed to research and resolve ongoing issues and provide superior customer service
    • Concisely documenting customer calls/emails, inquiries and resolutions into company helpdesk system.
  3. 10% Proactively work to improve self, team, department, product, and company
    • Prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
    • Demonstrate strong knowledge of and follow department and company policies and procedures
    • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
    • Understand and contribute to team, department, and company goals
    • Continually improve personal knowledge, skills, and abilities
    • Submit suggestions for team, department, product, and company improvements
    • Demonstrate an ability to maintain effective and professional communications with customers and coworkers
    • Act as a mentor to assigned specialist; allow trainees to monitor your calls side-by-side, and provide side-by-side call assistance for fellow TSM’s
  4. 5% Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

DISCRETION

The employee must exercise discretion with respect to matters of significance as opposed to daily routine decisions. The exercise of discretion does not include the use of skill in applying techniques, procedures, or specific standards.
Discretion may be:

  • making a decision to depart from prescribed standards or permitted tolerances;
  • making decisions that affect the operational policies of the employee’s department;
  • making decisions in connection with negotiations where the individual is given “reasonable latitude” in carrying on those discussions, which are binding on the employer;
  • formulating recommendations, even if management must review and accept the recommendation prior to implementation;
  • formulating or participating in the development of policy for the business unit
  • broad authority to commit the employer in substantial respects financially.

QUALIFICATIONS:

Experience:

  • Minimum of 2 years of computer hardware, operating system, and networking experience in a Windows environment
  • Previous experience with strong focus on customer service.
  • Ability to thrive in a high, call volume, Team environment.
  • Skilled at problem analysis and troubleshooting with high attention to detail.
  • Strong written and verbal communication skills.

Specialized Knowledge and Skills:

  • Advanced knowledge of hardware, Windows operating systems and server applications, networking, enterprise-class firewalls and antivirus solutions, wireless connectivity, virtual private networks (VPNs), and secure remote connections.
  • Advanced knowledge of network security.
  • Working knowledge of SQL databases.
  • Must be a highly motivated person that can work autonomously as well as being part of a team.
  • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
  • Individual must demonstrate a strong desire for continued education.
  • Strong conceptual abilities.
  • Strong documentation, communication and interpersonal skills.
  • Ability to work independently with minimal supervision.
  • High school diploma or general education degree (GED); college degree a plus/or three to five years related experience and/or training; or equivalent combination of education and experience.

OTHER:

Career Path:

  • Within Department: Training Specialist, Supervisor of Client Services
  • Outside of Department: any equivalent position

Physical Activities: This position will be working in an office environment, utilizing typical office equipment.
Apply Now

Supervisor of Client Support

JOB SUMMARY:

Supervises a team of technical support personnel who troubleshoot technical issues, installations, databases and upgrades of the software as well as any other technical support issues that may arise.  Assist in answering, resolving, identifying issues and provide suggestions and long-term resolutions that are not able to be resolved by support specialists.   Design support tools, learn effective troubleshooting techniques, and increase product knowledge.  Implement, maintain  and monitor information systems used by the Client Services team. Assist with call escalations and additional support calls that our technical resources are unable to resolve through normal process. Act as a resource for other Team Schein Members as needed.

 

Evaluates customer feedback on products and services and suggests changes to existing products or services to better aide the end user. Familiar with a variety of the field’s concepts, practices and procedures.  Relies on extensive experience and judgment to plan and accomplish goals. Leads and directs the work of others both internally and off-site with customers.

A wide degree of creativity and latitude is expected, with a goal-oriented, metric driven approach toward continuous quality improvement in the support procedures.

This position requires frequent, full access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

% of Time Responsibilities:

  1. 50%
    • Provide leadership and guidance to technical support specialists.
    • Oversee operations and processes relating to critical information systems utilized by Client Services.
    • Manage appropriate call queues to ensure calls are answered and resolved in a timely manner.
    • Develop and implement policies and procedures related to Client Services information systems.
    • Maintains a broad knowledge of state of the art technology, equipment and/or systems.
    • Researches and evaluates new technologies.
    • Act as a coach and mentor to support team. Relay feedback to management for employee performance evaluations.
    • Communicate with other departments to report and resolve hardware and information system problems.
    • Coordinate the planning, installation, testing and maintenance of information system products.
    • Assign tasks and set goals for supervised support team members.
    • Manage support database server.
    • Ensure that contract and service level agreement compliance is taking place at all times.
    • Utilize available tools to increase call efficiency and accuracy. Performing trouble shooting, diagnostics, customization to meet service levels.
    • Extend the knowledge base to an extensive collection of documents, including answers to call drivers, procedural documentation, release notes, tips and tricks.
    • Provide Client Services Manager with weekly support call and helpdesk metrics.
    • Ensure that technical, and software support is provided to end users and resellers via phone, email, faxes and/or onsite.
    • Analyze and identify trends in issue reporting and devise preventive solutions.
    • Understand and contribute to team, department and company goals.
    • Keep current with the changing trends within the healthcare industry and constructing action plans to keep staff up to date with the changes.
    • Research and resolve the most difficult and complex problems escalated from Level 2.
  2. 35%
    • Utilize available tools to increase call efficiency and accuracy. Perform trouble shooting, diagnostics and customization.
    • Manage support/incident management and resolution through automation of Call Tracking Application, and telephone triage/phone system capabilities.
    • Drive utilization of these tools to produce statistical data regarding product and procedural improvements that can be made to increase staff proficiency with responding to support related inquires.
    • Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call.
    • Demonstrate applied knowledge of Support tools by utilizing them to find answers to customer issues and efficiently document all customer contact.
    • Present a professional and pleasant image of product and company.
    • Provide guidance to Project Management personnel as needed.
    • Exceed customer expectations with outstanding customer service.
    • Demonstrate a sense of urgency to the queue, customers and business objectives.
    • Demonstrate efficient multi-tasking skills to balance all aspects of call flow and additional assigned duties and responsibilities, completing each in a timely manner.
    • Demonstrate strong knowledge of the products maintaining up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures.
    • Follow proper troubleshooting steps, ask clarifying questions and discover underlying causes of concern.
    • Test and report errors and bugs.
    • Concisely document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call/email and inquiries.
    • Maintain regular and continuing contact with customer on ongoing issues until resolution is reached.
    • Learn and demonstrate understanding of liability issues when providing advanced support and how to properly address these issues.
  3. 10%
    • Prioritize time and complete all assigned tasks while maintaining a high level of productivity.
    • Assists in development of long-term strategies for growth and maintenance of department resources.
    • Makes budgetary recommendations to Manager of Client Services.
    • Demonstrate strong knowledge of and follow department and company policies and procedures.
    • Continually improve personal knowledge, skills and abilities.
    • Submit suggestions for team, department, product and company improvements.
    • Demonstrate an ability to maintain effective and professional communications
  4. 5% Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

QUALIFICATIONS:

Experience:

  • Knowledge of SQL queries.
  • Database work a plus.
  • In depth, firsthand experience performing systems analysis, systems integration, customer facing tasks and troubleshooting.
  • Must have professional experience in a customer facing role with very strong communication skills with ability to keep projects within budget and manage contract compliance.
  • Must have at least 2 years’ experience or equivalency as a HSMS Software Support 2 Specialist or higher.
  • Previous experience with strong focus on customer service.
  • Ability to thrive in a high call volume environment.
  • Skilled at problem analysis and troubleshooting with high attention to detail.

Specialized Knowledge and Skills:

  • Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer’s situation, while working with them implementing a new computer system and assist other TSM’s with same.
  • Must be a highly motivated person that can work autonomously as well as being part of a team.
  • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
  • Individual must demonstrate a strong desire for continued education.

OTHER:

Career Path:

  • Within Department: Manager of Client Support, Training Specialist and Project Manager

Physical Activities: This position will be working in an office environment, utilizing typical office equipment.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Apply Now

Technical Writer I

JOB OVERVIEW:

This position is responsible for writing technical content to document software products.

KEY RESPONSIBILITIES:

  • Study software products independently and collaborate with subject matter experts to learn features and functions
  • Write and update software documentation, including user’s guides, release guides, installation guides, system requirements, Help systems, and other software documentation
  • Capture and edit screenshots and prepare graphics to accompany text
  • Facilitate documentation review processes to ensure the accuracy and completeness of documentation
  • Collaborate with engineers to integrate documentation with the software
  • Develop improved work processes, tools, writing standards, templates, etc.
  • Maintain the team’s technical writing style guide
  • Provide feedback on the software UI and UX
  • Contribute content to blogs, newsletters, magazines, or other training and education deliverables

SPECIFIC KNOWLEDGE & SKILLS:

  • Good writing and editing skills
  • Ability to select, design, and create all user documentation for a software product
  • Intermediate proficiency with screen capture software (such as TechSmith Snagit), document layout software (such as Adobe InDesign and Adobe Acrobat), and Help content authoring software (such as Adobe RoboHelp)
  • Intermediate proficiency with Microsoft Windows and Microsoft Office
  • Good ability to translate complex technical tasks and concepts into clear and concise documentation
  • Basic understanding of practice management preferred
  • Experience using, training, or supporting HSPS practice management software preferred

GENERAL SKILLS & COMPETENCIES:

  • Basic understanding of industry practices
  • General proficiency with tools, systems, and procedures
  • Basic planning/organizational skills and techniques
  • Good decision making, analysis and problem solving skills
  • Good verbal and written communication skills
  • Basic presentation and public speaking skills
  • Basic interpersonal skills
  • Developing professional credibility

 

WORK EXPERIENCE:

Typically 2 to 4 years of related professional experience.

 

PREFERRED EDUCATION:

Typically a Bachelor’s Degree or global equivalent in related discipline.

 

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

 

KNOWLEDGE:

Intermediate level professional; developing knowledge within own discipline. Some evaluation, originality or ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of issues.

 

COMPLEXITY:

Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve straightforward problems. Exercise judgment within defined procedures and practice to determine appropriate action. Build productive internal/external working relationships.

 

SUPERVISION:

Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments.

 

PERFORMANCE REQUIREMENTS:

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Telemarketing Specialist - Remote

Job Summary:

*This position is a fully remote role

The Telemarketing Specialist (TMS) is a sales-lead generation role responsible for contributing to the sales of MicroMD Products and solutions and contributing to achieving established sales goals. The TMS is responsible for high volume prospecting with the primary goal of identifying qualified leads, securing sales presentations or Consultative appointments for the Practice Management Consultants (PMC’s), and a secondary goal of identifying qualified solutions leads for the Solutions Specialists. This is a fully-remote role.

Exceptional candidates will be highly motivated to generate and manage a pipeline of prospects and contribute to the MicroMD Sales goals via fostering, developing, and cultivating qualified leads, with the primary goal of setting presentation or consultative appointments for MicroMD Practice Management, EMR, or e-eRx products, and secondary goal of identifying qualified solutions leads.

This role will focus on outbound, proactive communication via phone calls, email, live chat, social medial and other channels to identify purchase influencers and decision makers, and determine the desired outcome for their practice as a result of purchasing new or replacing existing foundational PM & EMR software. Lead generation activities will consist of conducting extensive call, email and social media campaigns with the focus of generating qualified leads and achieving personal activity goals and ultimately contributing to achieving Sales team goals.

Target prospects include purchase influencers and decision makers from physician practices, clinics, community health centers, urgent cares, billing companies, referral sources, and other organizations that may influence purchasing or refer leads to HSMS. The Telemarketing Specialist is responsible for utilizing the call software/CRM to document their communication efforts and record pertinent information to assist with follow up conversations.

This position requires minimal, limited access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Out bound lead generation communication and unqualified lead follow-up:

  1. Primary responsibility is outbound communication to identify qualified leads for practices that desire to purchase new or replace existing Practice Management, EMR or e-eRx software and book a sales presentation, schedule a consultation or deploy the lead to the PMC. A secondary responsibility is to convert any communications with “no sale or lost” software leads into stand-alone solutions leads for the SS.
  2. Responsible for contacting and nurturing all unqualified leads/contacts/prospects from marketing campaigns as quickly as possible to connect and qualify the opportunity, including live chats, educational webinar registrants, eBook downloads, purchased leads and lists, survey responses, and other lead types with the goal of booking a sales presentation or consultation with a PMC.
  3. Compose compelling communications/scripts for email, phone social media and VM follow up/messaging designed to engage a desired prospect action
  4. Ensure all contacts (Phone, Email and other) are logged correctly in CRM with ongoing activities, tasks, reminders, notes and information documented for visibility to all team members
  5. Meet activity metrics set for call volume, presentations scheduled, consultative appointments set or qualified software and solutions leads deployed each month.
  6. Responsible for gathering specific lead qualifying information in order for the lead to be considered “Qualified” to be forwarded to the appropriate direct sales representative
  7. Book Presentations, schedule consultations or Deploy leads to direct sales representative following established processes (identify appropriate direct sales rep, use standard email template for lead deployment, update CRM fields to denote a lead has been qualified)
  8. Build and maintain competency/knowledge in MicroMD products, services, processes, client onboarding, support, and training, as well as industry trends, outcomes, regulations and payment programs
  9. Schedule and complete monthly follow up with leads to confirm current purchase status, satisfaction with current PM/EMR providers, share educational resources of interest, move towards qualification.

Assists Sales Teams:

  1. Answers high level questions from potential clients on software, data conversions, onboarding, support, training and interfaces with goal of securing a demo or call appointment with a Practice Management Consultants (PMC’s). Backup for incoming lead calls.
  2. Refers sales leads to direct sales team after qualification; ensures warm handoff to direct sales

Special Projects:

  1. Participates in special projects and performs other duties as required, such as serving as the moderator for educational webinars, client-focused campaigns, etc.
  2. Assists the National Sales Manager and Sales Teams with call campaigns or projects as requested

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

QUALIFICATIONS:

Experience:

  • Minimum 1-2 years of experience in a Telemarketing or medical sales
  • Minimum associate’s degree or equivalent preferred.
  • Experience working with CRM software, Microsoft Word, Excel and Outlook skills required.

Specialized Knowledge and Skills:

  • Works independently, self-motivated and action-oriented, with remote supervision.
  • Superior phone and email etiquette. Excellent time management skills
  • Strong written and verbal communication skills, interpersonal and telephone skills.
  • Effective Telemarketing skills.
  • Creative thinking, problem solving, and analytical skills
  • Must be comfortable speaking with prospects with confidence and grasp product knowledge as it pertains to application use.
  • Must possess a strong work ethic, be a team player with an outgoing, positive personality and goal oriented attitude.
  • Knowledge of MicroMD products and software pricing practices a plus

DISCRETION

Does not have the authority to make independent decisions and/or recommendations on matters of significant importance based on exercise of discretion and independent judgment.

Uses initiative and independent judgment when presenting products to clients.

SUPERVISION

Does not have the authority to suggest or recommend the hiring, firing, promotion or any other change of status of other TSMs.

Physical Activities:
This position will be utilizing typical office equipment in either a work from home or office environment. Stress associated with meeting deadlines, meeting customer demands, or meeting sales and activity goals may occur at times.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Training Specialist OLD

JOB OVERVIEW:

Provides an end-to-end product demonstration and training experience utilizing HSMS software for prospective clients, clients and internal customers. Works closely with Project Manager/Supervisor to develop training plans and continually improve and elevate training skills.  The training experience begins with conducting product demonstrations for potential clients, moves on to onsite and/or remote training for new clients, existing clients and for solutions and is completed with continued optimization training for clients.

This position requires frequent, full access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

KEY RESPONSIBILITIES:

  • Conduct product demonstrations, on-site, web-based, and classroom training sessions utilizing a wide variety of consultative principles and techniques.
  • Assess client needs based on location, unique client demographics and individual project variables. Evaluates training effectiveness to achieve customer & employee satisfaction.
  • Ownership of full client training.
  • Proficient in all areas of the Henry Schein Medical Systems Software applications and solution offerings.
  • Understand client contract for training items to be completed.
  • Conduct product demonstrations for existing and potential clients.
  • Prepare client demonstrations by coordinating with client, sales rep and/or reseller to review discovery call information and preparing workflows and/or features specific to the client needs.
  • Attend implementation, kick off, and post implementation meetings.
  • Document and deliver all training completed for invoicing.
  • Update all assigned training projects in project management software regularly.
  • Follow customized training plan and ensure client satisfaction throughout the process.
  • Complete client follow-up and training recaps according to established protocols.
  • Gathers, reviews, and analyzes course evaluations to determine effectiveness of training sessions.
  • Remains informed of and maintains proficiency with applicable company products and industry regulations and current payment, quality or other programs that require use of MicroMD products and services to achieve successful administrative, financial and clinical outcomes.
  • Concisely documenting customer calls/emails, inquiries, and trainings into the company support system.
  • Conducts optimization assessment/training of assigned clients at regular intervals (3, 6, and 12 months) to ensure optimization and adoption of the software.
  • Plans material and conducts monthly Lunch & Learn webinars as assigned
  • Provide training for internal customers and resellers as required.
  • Frequent client site travel, (airline and auto), and overnight stays are expected. This could be up to 40-50% travel.
  • Prioritize time and complete all assigned tasks while maintaining a high level of productivity
  • Demonstrate strong knowledge of and follow department and company policies and procedures
  • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
  • Understand and contribute to team, department, and company goals
  • Continually improve personal knowledge, skills, and abilities
  • Submit suggestions for team, department, product, and company improvements
  • Demonstrate an ability to maintain effective and professional communications with customers and coworkers
  • Act as a mentor to assigned specialist(s); allow trainees to monitor your training sessions and provide side-by-side assistance for fellow TSMs
  • In the mentor role, responsibility includes the development of assigned Software Trainer(s), determining any knowledge gaps and a training plan to address.

SPECIFIC KNOWLEDGE & SKILLS:

  • Must have two (2) years’ experience or equivalence as a software training specialist.
  • Training experience, specifically with medical software, a plus.
  • Knowledge of both clinical and back office workflows in a medical practice.
  • Previous experience with strong focus on customer service.
  • Ability to thrive in a Team environment.
  • Skilled at problem analysis and troubleshooting with high attention to detail.
  • Strong written and verbal communication skills.
  • In-depth subject matter expertise and excellent communication and presentation skills
  • Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer’s situation, while working with them implementing a new computer system.
  • Must be a highly motivated person that can work autonomously as well as being part of a team.
  • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
  • Individual must demonstrate a strong desire for continued education.
  • At least 3 years directly related work in the healthcare industry.
  • High school diploma or general education degree (GED); college degree a plus/or three to five years related experience and/or training; or equivalent combination of education and experience.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Apply Now

Current Openings

There are no current openings. Please check back soon.

Software Support Specialist Level 1

Job Summary:

Answer, resolve and log customer calls. Identify issues and provide suggestions and long-term resolutions with regards to Practice Management software, Electronic Medical Records software and hardware issues. Work closely with assigned mentor and supervisor to develop and improve customer service skills. Develop the ability to use provided support tools, learn effective troubleshooting techniques and increase product knowledge.

This position requires frequent, full access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

Essential Responsibilities & Accountabilities:

% of Time

Responsibilities

70%

Answer and process customer calls effectively and efficiently. Provide technical software support to end users and resellers via phone, email, faxes and/or onsite

  • Answer the initial incoming support calls to maintain acceptable service levels
  • Manage first level software problems that can be resolved in fifteen minutes or less
  • Recognize and escalate more difficult problems to Level 2 Support
  • Utilize available tools to increase call efficiency and accuracy. Performing trouble shooting, diagnostics, customization
  • Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
  • Demonstrate applied knowledge of Support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
  • Present a professional and pleasant image of our product and company
  • Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
  • Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
  • Exceed customer expectations with outstanding customer service
  • Demonstrate a sense of urgency to the phone queue, helpdesk tickets, customers, and business objectives
  • Demonstrate strong knowledge of proper resolutions to common calls
  • Client site travel, (airline and auto), and overnight stays may be expected

15%

Maintain Effective call ownership

  • Regularly provide single call resolution
  • Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
  • Regularly review open tickets, update notes, and make reach out calls as needed to research and resolve ongoing issues and provide superior customer service
  • Concisely document customer calls/emails, inquiries and resolutions into company helpdesk system.
  • Test and report errors and bugs

10%

Proactively work to improve self, team, department, product, and company

  • Prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
  • Demonstrate knowledge of and follow department and company policies and procedures
  • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
  • Understand and contribute to team, department and company goals
  • Continually improve personal knowledge, skills and abilities
  • Submit suggestions for team, department, product and company improvements
  • Demonstrate an ability to maintain effective and professional communications with customers and coworkers

5%

Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

Discretion

The employee must exercise discretion with respect to matters of significance as opposed to daily routine decisions. The exercise of discretion does not include the use of skill in applying techniques, procedures, or specific standards.

Discretion may be:

  • making a decision to depart from prescribed standards or permitted tolerances;
  • making decisions that affect the operational policies of the employee’s department.
  • making decisions in connection with negotiations where the individual is given “reasonable latitude” in carrying on those discussions, which are binding on the employer.
  • formulating recommendations, even if management must review and accept the recommendation prior to implementation.
  • formulating or participating in the development of policy for the business unit
  • broad authority to commit the employer in substantial respects financially.

Qualifications:

Experience:

  • Previous technical experience a plus
  • Experience working in the healthcare industry a plus
  • Experience working with medical software a plus
  • MicroMD software experience a plus
  • Previous experience with strong focus on customer service
  • Ability to thrive in a high call volume, team environment
  • Skilled at problem solving, analysis and troubleshooting with high attention to detail
  • Strong written and verbal communication skills
  • Proven experience with MS Windows products
  • Understanding of a physician office including clinical knowledge, office workflow, appointment scheduling, medical insurance billing and collections a plus

Specialized Knowledge and Skills:

  • Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer’s situation, while working with them implementing a new computer system
  • Must be a highly motivated person that can work autonomously as well as being part of a team
  • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations
  • Individual must demonstrate a strong desire for continued education
  • High school diploma or general education degree (GED); college degree a plus/or three to five years related experience and/or training; or equivalent combination of education and experience

Other

Career Path:

  • With Department: Level 2 Support, Level 1 Training Specialist, Project Coordinator
  • Outside Department: equivalent position
  • This position will be working in an office environment, utilizing typical office equipment.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

System Administrator I

JOB OVERVIEW:

This position is responsible for administering, monitoring and supporting server hardware platforms, operating systems, and their related products and technologies used by HSPS. Recommends, documents, and follows established standards for system uptime and availability.  Assists with day to day infrastructure repair, and maintenance.

 

KEY RESPONSIBILITIES:

  • Assists in troubleshooting and resolving infrastructure issues
  • Helps to develop and maintain documentation on infrastructure, software, systems, and disaster recovery methodology
  • Assists in ensuring that network infrastructure is up and running
  • Implements approved hardware and software
  • Assists in building, maintaining, and repairing datacenter and network infrastructure
  • Trains other TSM’s on using networking hardware and software as needed
  • Ensures company backups are run on a regular basis and restores files as needed
  • Creates and distributes reports as needed
  • Acts as a backup for other IS team members
  • Attends education and training sessions as approved and/or required
  • Implements system monitors for aspects of the environment to ensure uptime
  • Responds to monitors to resolve issues and problems with infrastructure and servers
  • Participates in special projects and performs other duties as required

 

SPECIFIC KNOWLEDGE & SKILLS:

  • Basic understanding of current and past Microsoft server operating systems
  • Basic understanding of current Linux based operating systems
  • Intermediate understanding of core IT infrastructure and systems including but not limited to Active Directory/Group Policy, virtualization, SAN storage, and networking equipment
  • Intermediate ability to analyze system logs
  • Intermediate understanding of best practices for introducing and integrating new technologies into an enterprise
  • Ability to perform routine audits of systems and software
  • Intermediate understanding of information security and best practices
  • Basic understanding of optimizing server systems for best performance
  • Ability to manage and maintain server anti-virus systems
  • Maintain a level of proficiency necessary for competence in the position as identified by the department training website

 

GENERAL SKILLS & COMPETENCIES:

  • Basic understanding of industry practices
  • General proficiency with tools, systems, and procedures
  • Basic planning/organizational skills and techniques
  • Good decision making, analysis and problem solving skills
  • Good verbal and written communication skills
  • Basic presentation and public speaking skills
  • Basic interpersonal skills
  • Developing professional credibility

 

WORK EXPERIENCE:

Typically 2 to 4 years of related professional experience.

 

PREFERRED EDUCATION:

Typically a Bachelor’s Degree or global equivalent in related discipline.

 

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

 

KNOWLEDGE:

Intermediate level professional; developing knowledge within own discipline. Some evaluation, originality or ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of issues.

 

COMPLEXITY:

Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve straightforward problems. Exercise judgment within defined procedures and practice to determine appropriate action. Build productive internal/external working relationships.

 

SUPERVISION:

Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments.

 

PERFORMANCE REQUIREMENTS:

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Training Specialist

JOB OVERVIEW:

Provides an end-to-end product demonstration and training experience utilizing HSMS software for prospective clients, clients and internal customers. Works closely with Project Manager/Supervisor to develop training plans and continually improve and elevate training skills. The training experience begins with conducting product demonstrations for potential clients, moves on to onsite and/or remote training for new clients, existing clients and for solutions and is completed with continued optimization training for clients.

This position requires frequent, full access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

KEY RESPONSIBILITIES:

  • Conduct product demonstrations, on-site, web-based, and classroom training sessions utilizing a wide variety of consultative principles and techniques.
  • Assess client needs based on location, unique client demographics and individual project variables. Evaluates training effectiveness to achieve customer & employee satisfaction.
  • Ownership of full client training.
  • Proficient in all areas of the Henry Schein Medical Systems Software applications and solution offerings.
  • Understand client contract for training items to be completed.
  • Conduct product demonstrations for existing and potential clients.
  • Prepare client demonstrations by coordinating with client, sales rep and/or reseller to review discovery call information and preparing workflows and/or features specific to the client needs.
  • Attend implementation, kick off, and post implementation meetings.
  • Document and deliver all training completed for invoicing.
  • Update all assigned training projects in project management software regularly.
  • Follow customized training plan and ensure client satisfaction throughout the process.
  • Complete client follow-up and training recaps according to established protocols.
  • Gathers, reviews, and analyzes course evaluations to determine effectiveness of training sessions.
  • Remains informed of and maintains proficiency with applicable company products and industry regulations and current payment, quality or other programs that require use of MicroMD products and services to achieve successful administrative, financial and clinical outcomes.
  • Concisely documenting customer calls/emails, inquiries, and trainings into the company support system.
  • Conducts optimization assessment/training of assigned clients at regular intervals (3, 6, and 12 months) to ensure optimization and adoption of the software.
  • Plans material and conducts monthly Lunch & Learn webinars as assigned
  • Provide training for internal customers and resellers as required.
  • Frequent client site travel, (airline and auto), and overnight stays are expected. This could be up to 40-50% travel.
  • Prioritize time and complete all assigned tasks while maintaining a high level of productivity
  • Demonstrate strong knowledge of and follow department and company policies and procedures
  • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
  • Understand and contribute to team, department, and company goals
  • Continually improve personal knowledge, skills, and abilities
  • Submit suggestions for team, department, product, and company improvements
  • Demonstrate an ability to maintain effective and professional communications with customers and coworkers
  • Act as a mentor to assigned specialist(s); allow trainees to monitor your training sessions and provide side-by-side assistance for fellow TSMs
  • In the mentor role, responsibility includes the development of assigned Software Trainer(s), determining any knowledge gaps and a training plan to address.

SPECIFIC KNOWLEDGE & SKILLS:

  • Must have two (2) years’ experience or equivalence as a software training specialist.
  • Training experience, specifically with medical software, a plus.
  • Knowledge of both clinical and back office workflows in a medical practice.
  • Previous experience with strong focus on customer service.
  • Ability to thrive in a Team environment.
  • Skilled at problem analysis and troubleshooting with high attention to detail.
  • Strong written and verbal communication skills.
  • In-depth subject matter expertise and excellent communication and presentation skills
  • Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer’s situation, while working with them implementing a new computer system.
  • Must be a highly motivated person that can work autonomously as well as being part of a team.
  • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
  • Individual must demonstrate a strong desire for continued education.
  • At least 3 years directly related work in the healthcare industry.
  • High school diploma or general education degree (GED); college degree a plus/or three to five years related experience and/or training; or equivalent combination of education and experience.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Apply Now

Marketing Communications Specialist

JOB SUMMARY:

Henry Schein MicroMD, a division of Henry Schein, Inc. is searching for a driven, experienced and creative professional to join our Marketing team. We seek a creative self-starter with excellent time and project management skills, who has the desire to learn and grow, ability to manage multiple initiatives on time and within budget, pays attention to details, and is motivated by engagement with peers, diverse internal departments, clients, and partners. This person will manage the planning, execution and tracking of marketing campaigns, projects, and events with the goals of increasing demand and influencing desired actions from prospects and clients, as well as national brand perception and recognition.

Henry Schein MicroMD, a subsidiary of Henry Schein, Inc., provides simple yet powerful EMR and Practice Management solutions that facilitate the delivery of superior patient care, automate incentive and quality reporting activities, and streamline operations for today’s busy providers. Full-featured, time-tested, and budget-friendly, MicroMD EMR is 2014 Edition Complete Ambulatory certified software that helps small practices, large medical groups, community health centers, and billing services accelerate progress toward a paperless environment and health information exchange with minimal disruption and stress.

Responsibilities

      • Plan, execute and track brand, promotional and communication campaigns
      • Coordinate tradeshows and events
      • Provide marketing support to sales channels
      • Administrate capture and reporting of metrics, lead sources and marketing inventory
      • Assist with client retention initiatives
      • Manage Social Media content schedule, posting, monitor and tracking

Responsibilities

      • Two to five years of B2B marketing experience preferred
      • Strong project management, analytical and creative problem solving skills
      • Experience with marketing and communication principles, including email, project, campaign, and event management, content writing and editing, and various marketing channels
      • Tradeshow and event management experience
      • Management of social media planning, content generation and platform management including (LinkedIn, Twitter and Facebook)
      • Software knowledge including CRM systems (Salesforce, Zoho, etc.) and marketing automation tools and workflows (HubSpot, Eloqua, Pardot, etc.)
      • Adobe Creative Suite tools (Photoshop and InDesign) a plus

Qualifications

      • BS or BA with a focus in Business Administration, Marketing, Communications, or English preferred

EOE/M/F/V/D

No phone calls please.

Apply Now

Sales Administrative Assistant

JOB SUMMARY:

This position will provide administrative support for the National Sales Manager, Area Sales Managers (ASMs) and eServices Sales Specialist. This role will work closely with the National Sales Manager on projects to help improve tools and processes used by the sales department and MicroMD’s Value Added Reseller channel to achieve sales goals. The Sales Administrator will assist in tracking key performance indicators for the department, assist with sales and lead data analysis, and prepare presentation materials and reports as assigned.

The Sales Administrative Assistant will serve as the initial communication resource for inbound sales inquiries via phone, email, live chat and other channels. The Sales Administrative Assistant will engage with inquiring prospects, vet leads to determine the prospect’s interest, evaluate if the prospects desired clinical, financial, and administrative outcomes align with our product offerings, help determine the source of the inquiry, and identify decision maker and timeline for their purchase decision. The Sales Administrative Assistant will also serve as an additional phone operator handling overflow inbound calls or covering for other phone operators as necessary.

This position requires minimal, limited access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Supports National Sales Manager and the Sales team.
Assists National Sales Manager and Sales Teams

  1. Handles inbound sales inquiries from prospects, enters leads in CRM, deploys sales leads to appropriate sales channel (Direct or Reseller) after qualification; ensures warm handoff
  2. The Sales Administrative Assistant will be a resource and assistant to the National Sales Manager and Sales team administratively supporting their efforts to manage pipeline, close new deals, assist in preparing contracts, RFPs, and presentations, and help support the team’s effort to establish and maintain positive client relationships and sales references
  3. Additional responsibilities include assisting ASMs with quotes and/or pricing if needed, organizing quarterly sales meetings, and managing the ASM Training Manual and other educational resources
  4. Assists with locating answers related to software, pricing, eSERVICES, data conversions, client onboarding/implementation, support, training, and interfaces, acting as a liaison between the internal team and ASM’s
  5. Assists National Sales Manager with organizing sales meetings, materials and resources

Assists Reseller Channel

  1. Deploys Price Index and Quote Template updates
  2. Schedules and deploys Quarterly Reseller Call webinars
  3. Coordinates presentations for Quarterly Reseller Call webinars and hosts webinar for staff and Resellers
  4. Assists with projects related to organizing and maintaining VAR records, agreements, commitments, requirements, terminations, and managing sales agreements

Administers CRM, including Records Management, Content, Training, Support, Monitoring, and Report Management

  1. Serves as CRM administrator to make recommendations and implement approved changes that align with and improve marketing and sales workflows and reporting features and functionality
  2. Manage users and role-based access, serve as liaison with CRM help desk, report bugs, address interface issues, clarify functionality usage, maintain administrative competence through ongoing training
  3. Trains new users how to utilize the CRM consistently, effectively, and according to established process, workflow, and reporting needs
  4. Supports Sales team with CRM, including creating lead views, lead reassignments etc.
  5. Monitors qualified lead follow up by direct sales team
  6. Enters/imports mass lead lists and one-off leads with appropriate ownership assignment and notification of available leads
  7. Identifies and resolves duplicate record issues; ensure data availability and integrity
  8. Assists with developing and compiling Reports and Forecasts

Special Projects

  1. Participates in special projects and performs other duties as required, such as serving as the moderator for educational webinars, client-focused campaigns, etc.
  2. Assists in updating and maintaining fillable contract documents and other forms necessary for sales processes
  3. Assists National Sales Manager with projects as requested

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

QUALIFICATIONS:

Experience:

  • Minimum 1-2 years of experience in a sales-related position
  • Minimum associates degree or equivalent
  • Working knowledge of CRM software and superior Microsoft Office experience, including Excel, Word, Outlook and PowerPoint required
  • Experience speaking with current and prospective clients required
  • Experience in handling a wide range of administrative and customer service related tasks and able to work independently with remote supervision

Specialized Knowledge and Skills:

  • Works independently, self-motivated and action-oriented
  • Superior phone and email etiquette. Excellent time management skills
  • Strong written and verbal communication skills
  • Creative thinking and problem solving skills
  • Must be comfortable speaking with prospects and clients with confidence and product knowledge
  • Must be a team player with a great personality
  • Knowledge of MicroMD products and software pricing practices a plus

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Lead Qualification Specialist

JOB SUMMARY:

The Lead Qualification Specialist is a critical marketing- and sales-focused role responsible for prospect follow up, lead qualification and consistent, persistent lead nurturing over time with the goal of identifying sales opportunities, securing commitment to speak with a direct sales representative and gathering qualifying information for direct sales representative follow up.

Exceptional candidates will be highly motivated to generate and manage a pipeline of prospects by keeping MicroMD Practice Management (PM) and/or Electronic Medical Record (EMR) software and services top of mind in a competitive market. The role will work to ensure that when prospects are ready to implement software for the first time – or to replace an existing software vendor – MicroMD is the first to be aware of the opportunity and/or prospects remember to contact MicroMD.

This role will focus on outbound, proactive communication via phone calls, email, live chat, and other channels to identify purchase influencers, gather feedback on current PM and/or EMR software, explore satisfaction and understand clinical, financial, and administrative outcomes the prospect seeks to achieve, including regulatory compliance, payment program requirements, and practice efficiencies and profitability. Target prospects include purchase influencers from physician practices, clinics, billing companies, referral sources, and other organizations that may influence purchasing or refer leads to HSMS. The Lead Qualification Specialist also serves as the CRM administrator to ensure proper lead entry, follow up, and ongoing documentation that supports accurate marketing, lead qualification, and sales workflows and reporting.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Lead Follow Up, Nurturing and Qualification

  • Responsible for contacting and nurturing all contacts/prospects from marketing campaigns as quickly as possible to connect and qualify the opportunity, including live chats, educational webinar registrants, eBook downloads, purchased leads and lists, survey responses, and other lead types
  • Compose compelling communications/scripts for email, phone and VM follow up/messaging designed to engage a desired prospect action
  • Ensure all contacts (Phone, Email and other) are logged correctly in CRM with ongoing activities, tasks, reminders, notes and information documented for visibility to all team members
  • Goal to generate and deploy 5 qualified leads per week for direct sales team follow up
  • Work to identify opportunities and interesting having follow up from a direct sales representative to move forward with the sales process, including pricing discussion, scheduling a demo, and/or receiving a quote
  • Responsible for gathering specific lead qualifying information in order for the lead to be considered “Qualified” to be forwarded to the appropriate direct sales representative
  • Deploy lead to direct sales representative following established processes (identify appropriate direct sales rep, use standard email template for lead deployment, update CRM fields to denote a lead has been qualified)
  • Builds and maintains competency/knowledge in MicroMD products, services, processes, client onboarding, support, and training, as well as industry trends, outcomes, regulations and payment programs
  • Schedule and complete monthly follow up with leads to confirm current purchase status, satisfaction with current PM/EMR providers, share educational resources of interest, move towards qualification.

CRM Administration, Training, Support, Monitoring, and Lead Management

      • Serve as CRM administrator to make recommendations and implement approved changes that align with and improve marketing and sales workflows and reporting features and functionality, manage users and role-based access, serve as liaison with CRM help desk, report bugs, address interface issues, clarify functionality usage, maintain administrative competence through ongoing training.
      • Train new users team to utilize the CRM consistently, efficiency effectively, and according to established process, workflow, and reporting needs
      • Sales team CRM support, including creating Lead views by Territory, lead reassignment
      • Monitor qualified lead follow up by direct sales team
      • Enter/import mass lead lists and one-off leads
      • Identify and resolve duplicate record issues; ensure data availability and integrity

Assists Sales Teams

      • Answers questions from potential clients on software, eSERVICES, data conversions, onboarding, support, training and interfaces
      • Refers sales leads to direct sales team after qualification; ensures warm handoff to direct sales
      • Support direct sales CRM updates as needed to ensure records are current and accurate for reporting and monitoring

Assists Reseller Channel

      • Deploys Price Index and Quote Template updates
      • Schedules and deploys Monthly Reseller Call webinars
      • Coordinates presentations for Monthly Reseller Call webinars and hosts webinar for staff and Resellers

Special Projects

      • Participates in special projects and performs other duties as required, such as serving as the moderator for educational webinars, client-focused campaigns, etc.
      • Assists GM and National Sales Manager with projects as requested

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
      • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

Physical Activities: This position will be working in an office environment, utilizing typical office equipment.

QUALIFICATIONS:

Experience:
Minimum of 3 years’ experience in sales administration, operations, inside sales and/or lead qualification

Specialized Knowledge and Skills:
Thorough knowledge of HSMS products, company policies and practices. Excellent communication, presentation and interpersonal skills. Ability to operate in multiple roles-coordinating people and resources from multiple areas of the company, recognizing that these resources often do not report directly to them. Ability to perform duties with minimal supervision. Highly motivated to achieve goals.

Other: PC and strong competence with various software programs including MS Word, Outlook, Explorer and Excel. Ability to capture and mine data from various corporate information systems’ data base. Works well independently as well as in a team environment.
Problem solving skills.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Client Training Specialist

JOB SUMMARY:

Provide consultive training utilizing HSMS software to clients and internal customers. Work closely with assigned mentor and Supervisor to develop training plans and improve training skills. Facilitate onsite and/or remote software training.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Conduct on-site, web-based, and classroom training sessions utilizing a wide variety of consultative principles and techniques; assess client needs based on location, unique client demographics and individual project variables. Evaluates training effectiveness to achieve customer & employee satisfaction.

Develops workflow processes, project training plans, schedules, and coordinates training activities with training team lead, staff trainers and internal project managers. Responsibilities also include:

      • Ownership of full client training
      • Understand client contract for training items to be completed
      • Attend Implementation, Kick off, and Post Implementation meetings
      • Document all training completed for invoicing
      • Provide a Weekly Status Report of Client Training
      • Update all assigned training projects in project management software regularly.
      • Follow customized training plan, ensure client satisfaction throughout the process
      • Follow up with clients according to established protocols once training has been completed
      • Gathers, reviews and analyzes course evaluations to determine effectiveness of training sessions
      • Remains informed of, and maintains proficiency with applicable company products and industry regulations and current payment, quality or other programs that require use of MicroMD products and services to achieve successful administrative, financial and clinical outcomes.
      • Concisely documenting customer calls/emails, inquiries, and trainings into the company support system.
      • Provide training for internal customers and Boot Camps as required
      • Frequent Client Site Travel, (airline and auto), and overnight stays are expected. This could be up to 40-50% travel.

Proactively work to improve self, team, department, product, and company

      • Prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
      • Demonstrate strong knowledge of and follow department and company policies and procedures
      • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
      • Understand and contribute to team, department, and company goals
      • Continually improve personal knowledge, skills, and abilities
      • Submit suggestions for team, department, product, and company improvements
      • Demonstrate an ability to maintain effective and professional communications with customers and coworkers
      • Act as a mentor to assigned specialist(s); allow trainees to monitor your training sessions and provide side-by-side assistance for fellow TSM’s
      • Act as a mentor to assigned specialist(s); allow trainees to monitor your web trainings and on-site trainings
      • In the mentor role, directly responsible for development of assigned Software Trainer(s) , determining any knowledge gaps and a training plan to address

Participates in special projects and performs other duties as required. This may include, but would not be limited to QA testing, Demo database content creation and internal staff training sessions.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
      • Meeting internal department financial goals through proper utilization of billable time.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

DISCRETION

The employee must exercise discretion with respect to matters of significance as opposed to daily routine decisions. The exercise of discretion does not include the use of skill in applying techniques, procedures, or specific standards.

Discretion may be:

      • making a decision to depart from prescribed standards or permitted tolerances;
      • making decisions that affect the operational policies of the employee’s department;
      • making decisions in connection with negotiations where the individual is given “reasonable latitude” in carrying on those discussions, which are binding on the employer;
      • formulating recommendations, even if management must review and accept the recommendation prior to implementation;
      • formulating or participating in the formulation of policy for the business unit; or
      • Broad authority to commit the employer in substantial respects financially.

QUALIFICATIONS:

Experience:

      • Must have two (2) years’ experience or equivalence as a software training specialist.
      • Training experience, specifically with medical software, a plus.
      • Knowledge of both clinical and back office workflows in a medical practice.
      • Previous experience with strong focus on customer service.
      • Ability to thrive in a Team environment.
      • Skilled at problem analysis and troubleshooting with high attention to detail.
      • Strong written and verbal communication skills.

Specialized Knowledge and Skills:

      • In-depth subject matter expertise and excellent communication and presentation skills
      • Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer’s situation, while working with them implementing a new computer system.
      • Must be a highly motivated person that can work autonomously as well as being part of a team.
      • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
      • Individual must demonstrate a strong desire for continued education
      • At least 3 years directly related work in the healthcare industry.
      • High school diploma or general education degree (GED); college degree a plus/or three to five years related experience and/or training; or equivalent combination of education and experience

 

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Senior Human Resources Administrator

JOB SUMMARY:

Provides HR support for assigned business partners. Assists in the administration of company policies and programs. Participates in varied HR related activities in some or all of the following functional areas: culture creation, employee/employment relations, benefits administration, recruitment, training, new hire orientations and compensation support or employee performance management activities. Coordinate special events and committees for the facility such as employee events, Health Fairs, Blood Drives, and Back to School Programs, service awards.

Performs administrative support work of a complex nature for the General Manager as needed. Assists the HIPAA compliance officer and educators in policy creation, compliance and maintenance of HIPPA policies and training events. This position involves a high degree of confidentiality.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Human Resource Responsibilities

  1. Manage the interpretation of company policy, processes and procedures. Responsible for facilitating, reviewing and recommending necessary action relating to employee issues. Assists in the communication of new policies and procedures as required.
    Responds to all benefit inquiries pertaining to specific benefit plans. Responsible for processing and maintaining all administrative tasks pertaining to benefit administration i.e. benefits enrollment/change forms for programs including medical, dental, 401(k), life insurance, and vision, programs via on-line administration and status change forms. Coordinates annual open enrollment for all applicable TSM benefits plans. Backs up payroll administrator as needed. Fields basic questions about employee benefits health plans and pension plans.
    Assists compensation team in creating and maintaining job descriptions as well as reviewing salaries annually for consistency and equity.Responsible for the recruitment of exempt and non-exempt positions. Screens applications; initiates contact to set up interviews with job candidates; prepares and posts job postings, runs advertisements and participates in interviews as required. Contacts agencies to determine availability, contacts appropriate management or administrative personnel to schedule appointments. Maintain applicant tracking log. Screen all reference calls concerning former employees and verification of employmentAssists with any counseling, disciplinary process including but not limited to Performance Improvement Plans and terminations.Posts memos, posters and other required information. Responsible for verifying all agencies, and advertising invoices before forwarding to A/P for payment. Conducts new-employee orientation and other training and educational programs as needed.
  2. HR – compliance, maintains and review labor compliance posters, maintains and updates personnel policy manuals and employee handbooks as necessary. Prepare separation documents and inform all terminated employees of their COBRA rights
  3. HR – Administration: maintains records for all employees’ various types of leaves of absence, safety, I-9, job postings, unemployment, and workers’ compensation. Maintains confidentiality at all times. Other duties as assigned.Culture Creation – Administer Employee Reward/Recognition Systems, take part in projects centered on ensuring a positive culture for all employees in partnership with the General Manager.

HIPAA Compliance Responsibilities

  1. Continuing education to keep up to date on any changes to HIPAA both Government and Corporate; Assist with the training of new hires; assist with annual training for current employees; monitor and report any infractions, follow proper procedures for infractions; create and maintain files in relation to HIPAA regulations/processes in relation to clients. Maintains HIPAA compliance and confidentiality in relation to employees’ FMLA. Maintains confidentiality at all times. Other duties as assigned.

Executive Assistant Responsibility

  1. As needed, assist in the preparation of sensitive executive events including travel, scheduling, coordinating meetings, perform administrative duties to include preparation of reports and materials for publications and presentations.
  2. Meet and greet clients and visitors as needed, arrange amenities as needed; Assist in the Management of the day to day building and ground operations to ensure that the establishment runs without problems. Authorizing necessary repairs and maintenance as needed. Improves efficiency, by reducing operating costs while increasing productivity.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

DISCRETION

Position will primarily support the General Manager. Support may also be provided to other Executive Team members (National Sales Director, Marketing Manager, Director of Client Services, Director of Product Management, Manager of Software Development, Manager of Technical Services, Manager of Client Services, Manager of Training and Implementation and Manager of Quality Assurance) as directed.

QUALIFICATIONS:

Experience:
Five (5) years or more of experience in Human Resources. Some managerial or supervisory level experience is desired.

Education:
Associates or Bachelors degree in Business or related field preferred, but not required.

Specialized Knowledge and Skills: Proficient in Outlook, Excel, Word. Knowledgeable in PowerPoint. Must have knowledge of modern office methods and procedures. Ability to learn company programs.

Other:
Strong oral and written communication skills are necessary, as well as the ability to maintain a good working relationship with co-workers and to exercise sound judgments in recognizing scope of authority.

EOE/M/F/V/D

No phone calls please.

Apply Now

eSERVICES Sales Specialist

JOB SUMMARY:

Sells integrated services (eSERVICES) accounts via telephone, placing outbound sales calls and receiving inbound calls and sales service inquiries. Responsible for increasing market share of various HSMS Integrated (eSERVICES) products and services to new and existing customers working in concert with Area Sales Managers, Account Manager, Client Services and vendor partners in a given geography.

Responsibilities

      1. Promotes the sales of HSMS integrated (eSERVICES) products through direct solicitation via telephone
        • Uses furnished list of accounts and follows an established sales transcript to inform customers of company products/services.
        • Places outbound calls to solicit sales
        • Create sales proposals with product information and pricing and send to customers via fax or mail; follow-up to ensure information is received, answer questions, and close sales.
        • Secures and places orders.
        • Work with offices on an active maintenance plan to showcase value of the plan in an attempt to keep offices in assigned territory from cancelling their support contracts.
        • Contact existing customers in assigned territory with no recent account activity to determine if office is still using HSMS software and re-up on support programs
        • Contact all leads received for Integrated (eSERVICES) same day they are received.
      2. Work with and develop a cooperative partnership with the sales force in the assigned area.
      3. Serves as liaison between customers and appropriate company departments to resolve customer questions and problems.
        Maintains records, including related information, of all calls made and received.
      4. Participates in special projects and performs other duties as required.
      5. Supervisor will, within the first 30 days, deliver a set of sales metrics that the eSERVICES Sales Specialist must meet or exceed in each product category

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

EOE/M/F/V/D

No phone calls please.

Apply Now

National Sales Manager

JOB SUMMARY:

This position will have full responsibility and accountability for leading the sales team of Henry Schein Medical Systems to achieve budgeted sales and profitability targets. The National Sales Manager will be responsible for providing consistent direction and support to the Management Team; develops, in collaboration with executive management team, annual sales plans in support of revenue budgets organizational strategy and objectives.

This position requires minimal, limited access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Executes On Agreed Upon Programs:

  • Works closely with Marketing and several infrastructure teams to create and maintain an interactive environment for success.
  • Oversees all phases of the sales process and sales operations
  • Responsible for effective communication, teamwork, training & development of all team members as well as ensuring collaboration for successful client outcomes.

Effectively Executes Sales Strategies and Key Initiatives As Defined by EXECUTIVE Management:

  • Drives team members to exceed sales objectives
  • Is accountable for the team meeting its individual and collective forecasts tied to HSMS’s revenue budgets including Area Sales Mangers, Value Added Resellers, eSERVICES Sales Specialists, Lead Qualification/Generation.
  • Responsible to maximize the potential of the entire team to deliver stated sales results.
  • Administers strategic and operational goals as mutually defined with Henry Schein Medical Systems management team. Performance Management of all sales team members and sales and profitability targets.
  • Develops plans, organizes, implements, and monitors effective sales strategies using all company programs, tools and initiatives to increase market share within the designated market segments.
  • Provides budgeting and forecasting in a timely manner
  • Meets face to face with sales team members regularly and as needed to develop each team member, assist in closing sales and have direct involvement in Enterprise sales.
  • Recruits and develops personnel for the Henry Schein Medical Systems sales and sales management team working with Human Resources to include: staffing/hiring of all sales TSMs , Account Managers, Sales and Marketing coordinator and VAR Channel Manager as needed to ensure correct team to deliver upon stated goals.
  • Works closely with the Value Added Reseller (VAR) Channel Manager to ensure alignment of the VAR channel for promotion and sale of HSMS MicroMD products and services and third party products and services to end user customers.
  • Assists in establishing and achieving sales quotas for the VAR Channel in addition to growing the VAR Channel in accordance with company direction.
  • Manages and resolves all TSM issues and concerns in a professional and diplomatic manner, supporting these issues with appropriate documentation and requesting the assistance of Human Resources when necessary. Regularly coaches and counsels Area Sales Managers, Account Managers, Sales and Marketing Coordinator and VAR Channel Manager towards attaining career goals.
  • Attends all major conventions as well as all corporate meetings as directed by GM.
  • Oversees, contributes and leads all Monthly VAR training calls, certification requirement processes, Annual Sales Summit, Weekly Sales team training calls.
  • Establish relationships and develop GPO network, Consulting network, IPA’s and other organization to increase lead referral programs.
  • Oversee and drive internal client referral programs in partnership with Marketing.
  • Participates in special projects and perform other duties as required.

QUALIFICATIONS:

Experience:

  • Requires a minimum of 5 years Sales Leadership experience preferably in the Medical Software industry or closely related Software industry with a Bachelor’s degree.
  • A seasoned, experienced professional with a full understanding of Sales and Sales leadership; proven track record of meeting and exceeding sales targets.

Specialized Knowledge and Skills:

  • Highly motivated individual with strong emotional intelligence, experience working with high performing sales team members, and internal team members to successfully sell and on-board clients.
  • Ability to effectively work with various personality types to drive results.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

DISCRETION:

Works with various levels of personnel both internal and external to the company. Must represent the company in a professional and highly ethical manner; make sound decisions on pricing strategy taking into account all accounting requirements and proper business practices which ensuring growth in the companies client base and revenue.

SUPERVISION:

Normally receives little instruction on day-to-day work, general instructions on new assignments, must have ability to create and propose plans to deliver stated results and seek approval.

Physical Activities:

  • This position will be working in an office environment, utilizing typical office equipment.
  • Travel up to 60% travel

ORGANIZATIONAL RELATIONSHIPS:

Direct Reports: Area Sales Managers

Organizational Contacts
Internal Contacts: Marketing, Client Services, Training and Sales, Product Management, Accounting, IT department and General Manager
External Contacts: Clients and third party vendors.

EOE/M/F/V/D

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Area Sales Manager

JOB SUMMARY:

This position will provide the overall sales leadership for the assigned region/territory. Maximize revenue through face-to-face selling of specific MicroMD products/services to new and current customers in an assigned territory. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.

This position requires minimal, limited access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

% of Time Responsibilities
1. 75% Sells MicroMD products/services to new and/or current customers in an assigned geographic area to a achieve or exceed assigned revenue objectives:

  • Contacts prospective customers to determine product/services needs and performs sales presentations to match company’s products with identified needs.
  • Remains knowledgeable of company’s products to facilitate sales efforts.
  • Maintains sales records and prepares sales reports as required.
  • Develops a database of qualified leads through referrals, telephone canvassing, cold calling on business owners, email, and networking through existing customers.
2. 18% Provides follow-up with customers to ensure customer satisfaction with products and/or services provided.
3. 5% Confer or consult with other HSMS Departmental personnel in order to plan Marketing and/or advertising services, Trade show and event participation, technical documentation or specifications, and post-sale customer project implementation and training specifications.
4. 2% Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

DISCRETION

Has authority to make independent decisions and/or recommendations on matters of significant. Uses initiative and independent judgment when presenting products to clients.

SUPERVISION

Does not have the authority to suggest or recommend the hiring, firing, promotion or any other change of status of other TSMs.

Physical Activities: This position will be working in a home office environment, utilizing typical office equipment. Considerable time management and accountability is required.

Other:Extensive travel required.

QUALIFICATIONS:

Experience: Minimum 2 years experience product sales experience required. .
Specialized Knowledge and Skills: Good knowledge of MicroMD products and software pricing practices.
Effective selling skills.
Good communications and interpersonal skills.
Professional appearance and presentation required.

ORGANIZATIONAL RELATIONSHIPS:

Direct Reports: None
Internal Contacts: National Sales Manager and Sales team. Various HSMS TSMs in Support, Training, Implementation, Customer Service, Accounting and Development.
External Contacts: Clients and Henry Schein TechCentral

EOE/M/F/V/D

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Area Sales Manager - OLD

JOB SUMMARY:

Henry Schein Medical Systems – MicroMD has full time positions available for an Area Sales Managers (ASM). These positions are hunter sales roles for Practice Management (PM) and Electronic Medical Records (EMR) software in the healthcare market. We are looking for sales representatives who are drivers, highly motivated with the will to win.

The ASM’s will be responsible for the several regions and have the ability to travel overnight as needed to potential client sites and industry events in addition to the corporate site located in Boardman, Ohio.

Requirements
These positions will provide the overall sales leadership for these regions. The opportunity will enable you to use your applications software sales leadership abilities and build an exciting Sales Leadership career with outstanding earnings potential.

      • Experience in sales of practice management (PM) and electronic medical records (EMR) software required
      • Strong sales experience over the phone and in person required

Responsibilities

      • Reaching appropriate target markets and correctly placing the MicroMD products with properly set expectations to reach quota benchmarks that have been established
      • Monitoring customer preferences to determine the focus of your sales efforts.
      • Create sales proposals with product information and pricing and send to customers via fax or mail; follow-up to ensure information is received, answer questions, and close sales.
      • Direct and coordinate activities involving sales inquiries of MicroMD products, services, hardware, commodities, or other subjects of sale.
      • Determine end user price schedules following the company published pricing guidelines and discount rates.
      • Demonstrating the MicroMD products
      • Monitor sales activity and report that activity in the company Contact Relationship Management software (CRM) to better define opportunities to project sales and determine profitability.
      • Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and implementation operations.
      • Confer or consult with other HSMS Departmental personnel in order to plan Marketing and/or advertising services, Trade show and event participation, technical documentation or specifications, and post sale customer project implementation and training specifications
      • Prepare weekly sales activity related expenditure reports following the HSMS policy guidelines.
      • Represent HSMS at predefined and planned trade association meetings to promote the MicroMD line of products.
      • Visit franchised VAR’s to stimulate interest in establishment or expansion of the MicroMD sales activities and programs.
      • Confer with potential customers regarding their hardware and equipment needs and advise customers on the types of equipment to purchase for compliance with the MicroMD Software Programs.
      • Ability to travel overnight, out of town to make sales calls, attend industry events.

EOE/M/F/V/D

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Software Support Technical Specialist 2

Location: Boardman, OH

JOB SUMMARY:

Answer, resolve, and log customer calls, identify issues, and provide suggestions and long-term resolutions. Work closely with assigned mentor and team leader to develop and improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Assist with additional Level 2 support calls and responsibilities.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Answer and process customer calls effectively and efficiently. Providing technical software support to end users and resellers via phone, email, faxes and/or onsite

      • Resolve more complex issues requiring detailed technical system and application knowledge. These issues have been escalated from Level 1 Support and require technical in-depth investigation
      • Resolves issues escalated from Level 1Support relating to Installations and Upgrades of the MicroMD line of software as well any support issues that may arise from the installed software at a SQL database level.
      • Provides help-desk via phone assistance to MicroMD clients and resellers for connectivity and performance issues relating to the MicroMD Software. Logs issues and their resolution and passes information to supervisors regarding issues requiring service calls.
      • Recognize and escalate possible defects or features to Level 3 Support
      • Coordinates update times and performs updates of the MicroMD Software to keep the clients up to date with latest software and bug fixes. (Version to version).
      • Coordinates upgrade times with clients and performs upgrades of the MicroMD Software to get the client on the latest version of the software for enhancements and new features. (old version to new version).
      • Participates in the coordination of gathering beta clients as well as upgrading the clients and taking support calls relating to upgrades and support calls relating to the MicroMD software on a database level.
      • Utilize available tools to increase call efficiency and accuracy. Performing trouble shooting, diagnostics, customization
      • Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
      • Demonstrate applied knowledge of Support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
      • Present a professional and pleasant image of product and company
      • Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
      • Exceed customer expectations with outstanding customer service
      • Demonstrate a sense of urgency to the queue, customers, and business objectives
      • Demonstrate efficient multi-tasking skills to balance all aspects of call flow and additional assigned duties and responsibilities, completing each in a timely manner
      • Client Site Travel, (airline and auto), and overnight stays may be expected- minimal

Maintain Effective call ownership

      • Regularly provide single call resolution
      • Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
      • Regularly review open call logs, update notes, and make reach out calls as needed to research and resolve ongoing issues and provide superior customer service
      • Concisely documenting customer calls/emails, inquiries and resolutions into company support system.
      • Testing and reporting errors and bugs

Proactively work to improve self, team, department, product, and company

        • Prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
        • Demonstrate strong knowledge of and follow department and company policies and procedures
        • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
        • Understand and contribute to team, department, and company goals
        • Continually improve personal knowledge, skills, and abilities
        • Submit suggestions for team, department, product, and company improvements
        • Demonstrate an ability to maintain effective and professional communications with customers and coworkers
        • Act as a mentor to assigned specialist; allow trainees to monitor your calls side-by-side, and provide side-by-side call assistance for fellow TSM’s
        • Act as a mentor to assigned specialist; allow trainees to monitor your web trainings and on-site trainings

Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

QUALIFICATIONS:

Experience:

      • Minimum of 2 years of computer hardware, operating system, and networking experience in a Windows environment
      • Previous experience with strong focus on customer service.
      • Ability to thrive in a high, call volume, Team environment.
      • Skilled at problem analysis and troubleshooting with high attention to detail.
      • Strong written and verbal communication skills.

Specialized Knowledge and Skills

      • Advanced knowledge of hardware, Windows operating systems and server applications, networking, enterprise-class firewalls and antivirus solutions, wireless connectivity, virtual private networks (VPNs), and secure remote connections.
      • Advanced knowledge of network security
      • Working knowledge of SQL databases
      • Must be a highly motivated person that can work autonomously as well as being part of a team.
      • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
      • Individual must demonstrate a strong desire for continued education

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Product Analyst

Location: Boardman, OH

JOB SUMMARY:

Acts as a liaison between the internal HSMS teams and clients (users) in researching and producing technical software design and functional implementation specifications to be used by programmers and testers to develop quality software products for medical healthcare providers. Takes complete ownership of assigned projects and follows through on projects as they develop until their release. Projects include upgrading existing software, integrating additional software, and developing new software.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

50 % Develops and maintains functional specifications (written documentation that includes use cases, screen/UI designs, logic/workflow, etc.) for assigned projects to provide the Programming and Quality Assurance (QA) teams with sufficient functional specifications for development and testing by doing the following:
a. Works closely with Development, Product Management, Data Services and QA teams.
b. Conducts and participates in brainstorming meetings with feature team and others.
c. Conducts and participates in functional specification reviews with feature team and other members of Development to make sure the specifications are clearly understood and agreed upon by all participants.
d. Conducts and participates in design walk-throughs to review the product design with representatives from other internal HSMS departments and ensure the product meets the end user’s needs with a high-quality look, feel, and functionality.
e. Follows through on all Product Management processes for assigned projects (e.g. Marketing Requests, Software Change Notices, updating the task list, and incidents for the projects in the tracking database etc.).
f. Maintains the product analysis working feature list for assigned projects.

38 % Provides research and product analysis on assigned projects to translate business and market requirements into functional requirements by doing the following.
a. Acts as an end-user advocate in the development process, interacting with end-users.
b. Determines functionality and features needed for assigned projects.

10 % Works with Product Management to propose and verify feature lists and requirements for assigned projects, ensuring that the feature lists and requirements are understood and acceptable for all stakeholders.

2 % Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

DISCRETION
Does the position have the authority to make independent decisions and/or recommendations on matters of significant importance based on the exercise of discretion and independent judgment? (If yes, describe the nature and scope of the decisions.)
No

SUPERVISION
Does the TSM have the authority to hire or fire other TSMs or are suggestions and recommendations as to the hiring, firing, promotion or any other change of status of other TSMs given significant weight?
No

SCOPE
This position affects the look and feel of software changes and enhancements that are implemented; and the productivity of Development; which affects the success and profitability of HSMS software products.

Direct – $
Indirect – $

Physical Activities: This position will be working in an office environment, utilizing typical office equipment. Some stress may occur.

QUALIFICATIONS:

Experience: Minimum 3 years’ experience as an employee at Henry Schein Medical Systems, Inc, or similar employment. Minimum 3 years’ experience in requirements assessment and software development. Experience writing requirements and functional specification documents. Experience interacting with developers, managers, and customers (written communications and oral presentations). Experience working with both technical and non-technical individuals, both in gathering information and communicating functionality. Experience in the health care industry, including an understanding of practice management.

Specialized Knowledge and Skills:

Excellent computer skills with proficiency in PC applications (e.g. Windows, Word, Excel, etc.). Strong research, analytical and problem solving skills. Effective organizational and information management and tracking abilities. Ability to organize processes logically. Graphical User Interface skills, including experience with usability issues. Must be current on new technology within the software industry. Technical knowledge of application modeling, including scenarios, use cases, screen/UI designs, and logic/workflow. Must be comfortable working independently, as well as within a team environment. Ability to handle multiple project deliverables and balance multiple priorities and deadlines (multi-task and work well under high pressure). Knowledge of the features and functionality of the HSMS software products. In-depth knowledge and proven practice of the HSMS Product Management processes. Type at least 50 WPM.

The following skills are required when this position is specifically for a product team
Medical: Medical industry knowledge and two or more years’ experience in a medical practice or with medical practice management (PM) and electronic medical records (EMR) software and eServices.

Proficient with web applications and design, and with electronic transmissions. Enterprise: Experience with enterprise-level applications and with business management and generally accepted accounting principles a plus.

Other: Bachelor’s Degree in Information Technology, related area of Computer Science, or the equivalent.

Desired Knowledge and Skills (optional): Programming experience. Understanding of relational databases and SQL. Familiarity with software quality assurance or testing. Client relations experience. Knowledge of health insurance processing and practice management.
Business Management experience; understanding of general accounting principles a plus.

 

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Project Manager

Location: Boardman, OH

JOB SUMMARY:

Manages and coordinates implementation of the new client contracts, including installation of hardware and software, conversions, training, interfaces, etc. Also manages existing customer migration projects. Establishes and maintains communication with the customer, the customer’s hardware company or IT staff, and any third parties necessary to complete the specific projects assigned. Coordinates with the Training Supervisor for the timing of the system installation with conversions, reporting software, and interfaces, for the scheduling of training for the Henry Schein MicroMD product solutions. Contract items to be installed to meet HSMS revenue recognition goals.

This position requires minimal, limited access to client ePHI (Electronic Personal Health Information) and therefore is responsible for protecting client ePHI while performing job duties.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

% of Time Responsibilities
70% Coordinate the installation and implementation of all contractual items for new client sales. Coordinate with the customer, internal departments, and the customers IT staff or hardware vendor to establish a realistic time line for the projects assigned and to meet revenue goals.

  1. Conduct Kickoff meeting and regular scheduled meetings, keeping in continual communication with all parties involved in each project to ensure that the contract is completed in accordance with the customer’s expectations according to the contractual milestones.
  2. Work with customers IT staff or hardware vendor to ensure that all computers and networking meets the minimum hardware/software requirements of each item that will be installed.
  3. Coordinate the installation dates and times in order to prevent unnecessary down-time for the customer and for the milestones to be on target and completed on schedule
  4. Connect to remote computer systems at times for data retrieval in order to facilitate completion of the assigned project, such as conversions.
  5. Coordinate with HSMS interface resources for software installation with third party companies.
  6. Coordinate with HSMS Network Administrators for Cloud software installations and migrations.
  7. Ensures high quality and timely responsiveness to all customer issues during the implementation process
  8. Coordinate with Training Supervisor to establish Go Live dates and create implementation timelines that are to be provided to internal staff, client and Area Sales Manager (ASM)
  9. Work closely with Managers, Training, IT, Data Services and the Support Team in problem resolutions as needed.
  10. Monitor and control the project while communicating and various problems as they arise and resolution plans with the customer.
  11. Works with ASM’s and prospects as needed to provide proper expectations for their possible implementation of MicroMD.
  12. Coordinate new VAR contracts through the implementation process until required training is completed.
10% Responsible for Monthly Revenue Forecasting for new product sales by tracking the actual revenue installed MTD and revenue forecasted for installation.
10% Maintain documentation and communication of progress as project milestones are completed to clients and internal Team members

  • Departmental email
  • Status Reports to the client and HSMS internal resources
  • Office package
  • Weekly reporting on all assigned project progress and revenue forecast
10% Participate in special projects and perform other duties as required. Attend training classes.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Maintaining the highest level of confidentiality. Henry Schein Medical Systems strives to be HIPAA compliant. As an organization our goal is to securely maintain our client’s electronic personal health information (ePHI).

DISCRETION
Make solid impromptu decisions with our new clients input to coordinate a practical and efficient schedule for all project milestones. Weigh, balance, and prioritize multiple projects and tasks to maintain a health project flow.

SUPERVISION
Works with minimal supervision, reporting to the Manager of Client Services. Maintains all required communications, tasks, and responsibilities.

SCOPE
Aggressively coordinate and schedule events and resources to complete project milestones to meet revenue recognition goals.

Physical Activities:
General office environment. High levels of stress may occur with the expectation of remaining calm, professional and proactive. Evening work hours required on occasion. This position will be working in an office environment, utilizing typical office equipment.

QUALIFICATIONS:

Experience:
Minimum of 2 years IT/Healthcare Project Management experience or equivalent required

Experience with Project Manager software preferred

Specialized Knowledge and Skills:

  • Knowledge with Windows, computer hardware and software installation and networking
  • Outstanding written and verbal communication is required
  • Able to work with minimal supervision
  • Ability to multi-task and work well under pressure
  • Works well independently as well as in a Team member
  • Excellent problem solving skills
  • Excellent customer service skills
  • Ability to multitask in a fast paced environment

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Web/Graphic Designer

Location: Boardman, OH

JOB SUMMARY:

The Web and Graphic Designer is responsible for the design layout, coding and performance of company website, including maintenance and enhancements. Implements and creates advanced marketing communication vehicles for assigned business units and projects.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Design Graphics: Generate creative, eye catching, brand-oriented layouts and designs for print and online promotions, packaging, advertising, marketing collateral, direct mail, tradeshow exhibiting materials, promotional items, forms, conferences, documents and other internal and external published materials. Create layouts and designs for campaigns to engage viewers and effectively communicate promotions, products, services, versions and operational communications.

Design, Build, Enhance and Maintain Company Websites: Maintain WordPress with special attention to core updates to maintain SSL security. Design web elements including new pages, banner ads, links, content, page key wording, etc with WordPress and a mix of custom HTML/CSS/Javascript elements. Keep website content current and continually refreshed. Ensure site is operating properly. Quickly and expertly solve problems such as browser compatibility issues, broken links, coding issues, etc. Analyze site traffic and recommend changes to optimize impact; Identify and implement best practices for digital design, production processes, SEO and quality of code deliveries, paying special attention to on page SEO to better convert visitors to leads. Maintain current log in procedures for protected parts of the public websites.

Create, Maintain, Test and Monitor Email Marketing Campaigns: Works closely with Marketing Communications Coordinator on day -to-day marketing activities including email template set up, campaign set-up, scheduling, testing and deploying campaigns. Will maintain a current understanding of email marketing best practices and apply them to email campaigns through brand-oriented layouts and designs specifically for client communications and online promotions. Creates email templates in HTML and responsive design, as well as monitor results for campaign effectiveness. Work with other departments to ensure their use of templates is errorless and simple.

Special Projects: Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Physical Activities: This position will be working in an office environment, utilizing typical office equipment and requires minimal physical labor.

QUALIFICATIONS:

Experience:
Bachelor’s degree in web or graphic design. Minimum 3-5 years of experience in web, graphic and digital design. Demonstrated ability to execute projects with little supervision and work collaboratively in a complex environment, but also to work independently and without close supervision.
Specialized Knowledge and Skills:
Wordpress or other CMS experience as deemed applicable to maintaining a public website. Experience working in Illustrator, Photoshop and other Creative Suite apps, proficiency with Adobe Creative Suite. Strong CMS, HTML/HTML5, PHP and CSS skills. Experience in JavaScript and JQuery is a plus. Experience with APIs a plus. Microsoft Word, Excel and PowerPoint; e-mail system management.
Other
Degree from an accredited institution (preferably in the Communication arts or design studies) or equivalent job experience. Must be able to demonstrate advanced creative ability, and have solid understanding of effective marketing communications. An online portfolio of previous works is required.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Senior Document Specialist

JOB SUMMARY:

The Senior Document Specialist is solely responsible for the development and implementation of system documents, as well as other documentation provided to the customer or reseller.  These documents include certain types of client letters, user manuals, software installation manuals, software configuration manuals, and other documentation and help systems.  He or she works closely with the software engineering, QA and software support teams to develop software documentation for each product release.  He or she also takes a strong leadership role in acquiring, implementing and managing technical communication tools.

He or she also researches and implements new technologies and best-practice methodologies.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

  • Works with the development and support teams to collect and organize information, and write end-user documentation for new product functionality.
  • Works with the development and support teams to update existing end-user documentation and software configuration documentation.
  • Works with the installation services team and/or support teams to collect and organize information, and write new technical system documentation such as installation procedures and technical specifications.
  • Works with the installation services team and/or support teams to update and edit technical system documentation such as installation procedures and technical specifications.
  • Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Physical Activities: This position will be working in an office environment, utilizing typical office equipment.

QUALIFICATIONS:

Experience:
Minimum 4 years of experience as a technical writer

Specialized Knowledge and Skills:
Bachelor’s degree in Professional Writing and Editing, English, Journalism or equivalent
Excellent writing and editing skills
Strong attention to detail
Self-starter and independent worker
Ability to create, assimilate, and convey technical material in a concise and effective manner
Ability to prioritize assignments and to work on multiple projects simultaneously
Ability to self-edit or peer-edit
Experience managing a large documentation set

Software:
Microsoft Word (Expert level)
Adobe FrameMaker
Help Authoring software such as WebWorks, Doc-to-Help, RoboHelp

Other: No licenses or accreditation required.

 

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

EEO Statement

Henry Schein, Inc. is an equal opportunity employer that complies with the laws and regulations set forth in the:

Henry Schein, Inc. does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Applicants with Disabilities

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.micromd.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail hr@micromd.com the type of accommodation you are requesting. Please include your first and last name, phone number, and position for which you are interested in applying.

What You Can Expect:
Once we receive your e-mail, we will contact you via e-mail or phone regarding next steps.

Note that you may need to show proof regarding the need for your requested accommodation.

Henry Schein will only share information regarding your requested accommodation with those individuals who have a specific need to know.
The request for an accommodation will not affect Henry Schein’s hiring decisions.

*Please note this process is limited to requests for accommodations in the application process. Only requests for an employment application accommodation will be returned.

Pay Transparency Policy

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

E-Verify Employment

Fraud Alert

Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein’s name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein MicroMD’s official U.S. website is www.micromd.com. Any other format is not genuine. Any jobs posted by Henry Schein MicroMD or its recruiters on the internet may be accessed through MicroMD’s on-line “careers” page through this official website. Applicants who wish to seek employment with Henry Schein MicroMD are advised to verify the job posting through this portal.

No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.