Phone: 1-800-624-8832 | Email: hsms.support@henryschein.com | Help Center

MicroMD Careers

Be a part of something great

MicroMD has an impressive story of innovation and serving the IT needs of over 14,000 physicians nationwide for over 25 years. Learn more about our culture, benefits and current openings.

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About Our Team

Members of Team Schein are among the best managers, analysts, engineers, thought leaders, service representatives and administrators in the field of healthcare IT. They believe in earning clients’ trust and partnering with them to improve quality of care and operations. They possess creativity, and they take pride in their ability to bring together resources, information, products and services in ways that benefit the client.

Henry Schein Medical Systems offers outstanding employment opportunities and an excellent work environment. Team Schein Members recognize and respect each colleague’s individuality, talents and accomplishments while rewarding enthusiasm, expertise and success.

Career Benefits

We offer a variety of comprehensive benefit programs to support family and personal commitments. Hover of the items below for a brief summary of some of our benefits.

Healthcare

Healthcare

Henry Schein Medical Systems offers comprehensive medical (including a prescription drug benefit), dental- and vision-care programs that provide a wide variety of coverage levels to meet individual needs. These programs contain access to care through a network of providers, as well as the option to choose a provider not currently affiliated with the network.

Other Benefits

Other Benefits

Henry Schein Medical Systems offers a variety of other benefits such as Short Term Disability, Long Term Disability, Life Insurance, and Business Travel Accident Insurance that are 100% company paid at this time.

401(k) Retirement Plans

401(k) Retirement Plans

To help build your retirement savings, Henry Schein offers a competitive 401(k) Plan with a matching Company contribution. You can invest your money in a wide range of investment options to meet your financial goals. You may also rollover eligible distributions from your former employer’s plan right away. The Company provides a substantial matching eligible contribution.

Paid-Time Off

Paid-Time Off

Henry Schein recognizes that everyone needs time-off to handle personal and other important matters or just for rest and relaxation. Therefore, we offer a variety of paid time-off including: vacation time, sick/personal days, certain national holidays, and floating holidays as well as bereavement or military leave.

Current Openings

eSERVICES Sales Specialist

JOB SUMMARY:

Sells integrated services (eSERVICES) accounts via telephone, placing outbound sales calls and receiving inbound calls and sales service inquiries. Responsible for increasing market share of various HSMS Integrated (eSERVICES) products and services to new and existing customers working in concert with Area Sales Managers, Account Manager, Client Services and vendor partners in a given geography.

Responsibilities

  1. Promotes the sales of HSMS integrated (eSERVICES) products through direct solicitation via telephone
    • Uses furnished list of accounts and follows an established sales transcript to inform customers of company products/services.
    • Places outbound calls to solicit sales
    • Create sales proposals with product information and pricing and send to customers via fax or mail; follow-up to ensure information is received, answer questions, and close sales.
    • Secures and places orders.
    • Work with offices on an active maintenance plan to showcase value of the plan in an attempt to keep offices in assigned territory from cancelling their support contracts.
    • Contact existing customers in assigned territory with no recent account activity to determine if office is still using HSMS software and re-up on support programs
    • Contact all leads received for Integrated (eSERVICES) same day they are received.
  2. Work with and develop a cooperative partnership with the sales force in the assigned area.
  3. Serves as liaison between customers and appropriate company departments to resolve customer questions and problems.
    Maintains records, including related information, of all calls made and received.
  4. Participates in special projects and performs other duties as required.
  5. Supervisor will, within the first 30 days, deliver a set of sales metrics that the eSERVICES Sales Specialist must meet or exceed in each product category

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

EOE/M/F/V/D

Please send resume to: hr@micromd.com with “eSERVICES Sales Specialist” in the subject line

No phone calls please.

Apply Now

Marketing Communications Specialist

JOB SUMMARY:

Henry Schein MicroMD, a division of Henry Schein, Inc. is searching for a driven, experienced and creative professional to join our Marketing team. We seek a creative self-starter with excellent time and project management skills, who has the desire to learn and grow, ability to manage multiple initiatives on time and within budget, pays attention to details, and is motivated by engagement with peers, diverse internal departments, clients, and partners. This person will manage the planning, execution and tracking of marketing campaigns, projects, and events with the goals of increasing demand and influencing desired actions from prospects and clients, as well as national brand perception and recognition.

Henry Schein MicroMD, a subsidiary of Henry Schein, Inc., provides simple yet powerful EMR and Practice Management solutions that facilitate the delivery of superior patient care, automate incentive and quality reporting activities, and streamline operations for today’s busy providers. Full-featured, time-tested, and budget-friendly, MicroMD EMR is 2014 Edition Complete Ambulatory certified software that helps small practices, large medical groups, community health centers, and billing services accelerate progress toward a paperless environment and health information exchange with minimal disruption and stress.

Responsibilities

  • Plan, execute and track brand, promotional and communication campaigns
  • Coordinate tradeshows and events
  • Provide marketing support to sales channels
  • Administrate capture and reporting of metrics, lead sources and marketing inventory
  • Assist with client retention initiatives
  • Manage Social Media content schedule, posting, monitor and tracking

Responsibilities

  • Two to five years of B2B marketing experience preferred
  • Strong project management, analytical and creative problem solving skills
  • Experience with marketing and communication principles, including email, project, campaign, and event management, content writing and editing, and various marketing channels
  • Tradeshow and event management experience
  • Management of social media planning, content generation and platform management including (LinkedIn, Twitter and Facebook)
  • Software knowledge including CRM systems (Salesforce, Zoho, etc.) and marketing automation tools and workflows (HubSpot, Eloqua, Pardot, etc.)
  • Adobe Creative Suite tools (Photoshop and InDesign) a plus

Qualifications

  • BS or BA with a focus in Business Administration, Marketing, Communications, or English preferred

EOE/M/F/V/D

Please send resume to: hr@micromd.com with “Marketing Communications Specialist” in the subject line

No phone calls please.

Apply Now

Area Sales Manager

JOB SUMMARY:

Henry Schein Medical Systems – MicroMD has full time positions available for an Area Sales Managers (ASM). These positions are hunter sales roles for Practice Management (PM) and Electronic Medical Records (EMR) software in the healthcare market. We are looking for sales representatives who are drivers, highly motivated with the will to win.

The ASM’s will be responsible for the several regions and have the ability to travel overnight as needed to potential client sites and industry events in addition to the corporate site located in Boardman, Ohio.

Requirements
These positions will provide the overall sales leadership for these regions. The opportunity will enable you to use your applications software sales leadership abilities and build an exciting Sales Leadership career with outstanding earnings potential.

  • Experience in sales of practice management (PM) and electronic medical records (EMR) software required
  • Strong sales experience over the phone and in person required

Responsibilities

  • Reaching appropriate target markets and correctly placing the MicroMD products with properly set expectations to reach quota benchmarks that have been established
  • Monitoring customer preferences to determine the focus of your sales efforts.
  • Create sales proposals with product information and pricing and send to customers via fax or mail; follow-up to ensure information is received, answer questions, and close sales.
  • Direct and coordinate activities involving sales inquiries of MicroMD products, services, hardware, commodities, or other subjects of sale.
  • Determine end user price schedules following the company published pricing guidelines and discount rates.
  • Demonstrating the MicroMD products
  • Monitor sales activity and report that activity in the company Contact Relationship Management software (CRM) to better define opportunities to project sales and determine profitability.
  • Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and implementation operations.
  • Confer or consult with other HSMS Departmental personnel in order to plan Marketing and/or advertising services, Trade show and event participation, technical documentation or specifications, and post sale customer project implementation and training specifications
  • Prepare weekly sales activity related expenditure reports following the HSMS policy guidelines.
  • Represent HSMS at predefined and planned trade association meetings to promote the MicroMD line of products.
  • Visit franchised VAR’s to stimulate interest in establishment or expansion of the MicroMD sales activities and programs.
  • Confer with potential customers regarding their hardware and equipment needs and advise customers on the types of equipment to purchase for compliance with the MicroMD Software Programs.
  • Ability to travel overnight, out of town to make sales calls, attend industry events.

EOE/M/F/V/D

Please send resume to: hr@micromd.com with “Area Sales Manager” in the subject line

No phone calls please.

Apply Now

Software Support Specialist Level 1

Location: Boardman, OH

Job Summary:

Answer, resolve, and log customer calls, identify issues, and provide suggestions and long-term resolutions with regards to Practice Management software, Electronic Medical Records software and hardware issues. Work closely with assigned mentor and supervisor to develop and improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge.

Essential Responsibilities & Accountabilities:

  • Answer the initial incoming support calls to maintain acceptable service levels
  • Manage first level software problems that can be resolved in five minutes or less
  • Recognize and escalate more difficult problems to Level 2 Support
  • Utilize available tools to increase call efficiency and accuracy. Performing trouble shooting, diagnostics, customization
  • Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
  • Demonstrate applied knowledge of Support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
  • Present a professional and pleasant image of product and company
  • Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
  • Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
  • Exceed customer expectations with outstanding customer service
  • Demonstrate a sense of urgency to the queue, customers, and business objectives
  • Demonstrate strong knowledge of proper resolutions to common calls
  • Client Site Travel, (airline and auto), and overnight stays may be expected
  • Regularly provide single call resolution
  • Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
  • Regularly review open call logs, update notes, and make reach out calls as needed to research and resolve ongoing issues and provide superior customer service
  • Concisely documenting customer calls/emails, inquiries and resolutions into company support system.
  • Testing and reporting errors and bugs
  • Prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
  • Demonstrate knowledge of and follow department and company policies and procedures
  • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
  • Understand and contribute to team, department, and company goals
  • Continually improve personal knowledge, skills, and abilities
  • Submit suggestions for team, department, product, and company improvements
  • Demonstrate an ability to maintain effective and professional communications with customers and coworkers

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Discretion

The employee must exercise discretion with respect to matters of significance as opposed to daily routine decisions. The exercise of discretion does not include the use of skill in applying techniques, procedures, or specific standards.

Discretion may be:

  • making a decision to depart from prescribed standards or permitted tolerances;
  • making decisions that affect the operational policies of the employee’s department;
  • making decisions in connection with negotiations where the individual is given “reasonable latitude” in carrying on those discussions, which are binding on the employer;
  • formulating recommendations, even if management must review and accept the recommendation prior to implementation;
  • formulating or participating in the development of policy for the business unit
  • broad authority to commit the employer in substantial respects financially.

Qualifications:

Experience:

  • MicroMD software experience a plus
  • Previous technical experience a plus.
  • Previous experience with strong focus on customer service.
  • Ability to thrive in a high call volume, Team environment
  • Skilled at problem solving and analysis and troubleshooting with high attention to detail.
  • Strong written and verbal communication skills
  • At least 3 years directly related work in the healthcare industry.
  • At least 2-3 years’ experience working with medical software (PM and/or Clinical).
  • Proven experience with MS Windows products; Must have a thorough understanding of a physician office including clinical knowledge, office work flow, appointment scheduling, medical insurance billing, and collections.

Specialized Knowledge and Skills:

  • Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer’s situation, while working with them implementing a new computer system.
  • Must be a highly motivated person that can work autonomously as well as being part of a team.
  • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
  • Individual must demonstrate a strong desire for continued education
  • High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience

EOE/M/F/V/D

No phone calls please.

Please send resume to: hr@micromd.com with “Level 1 Software Support Specialist” in the subject line

Apply Now

Software Support Technical Specialist 2

Location: Boardman, OH

JOB SUMMARY:

Answer, resolve, and log customer calls, identify issues, and provide suggestions and long-term resolutions. Work closely with assigned mentor and team leader to develop and improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Assist with additional Level 2 support calls and responsibilities.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Answer and process customer calls effectively and efficiently. Providing technical software support to end users and resellers via phone, email, faxes and/or onsite

  • Resolve more complex issues requiring detailed technical system and application knowledge. These issues have been escalated from Level 1 Support and require technical in-depth investigation
  • Resolves issues escalated from Level 1Support relating to Installations and Upgrades of the MicroMD line of software as well any support issues that may arise from the installed software at a SQL database level.
  • Provides help-desk via phone assistance to MicroMD clients and resellers for connectivity and performance issues relating to the MicroMD Software. Logs issues and their resolution and passes information to supervisors regarding issues requiring service calls.
  • Recognize and escalate possible defects or features to Level 3 Support
  • Coordinates update times and performs updates of the MicroMD Software to keep the clients up to date with latest software and bug fixes. (Version to version).
  • Coordinates upgrade times with clients and performs upgrades of the MicroMD Software to get the client on the latest version of the software for enhancements and new features. (old version to new version).
  • Participates in the coordination of gathering beta clients as well as upgrading the clients and taking support calls relating to upgrades and support calls relating to the MicroMD software on a database level.
  • Utilize available tools to increase call efficiency and accuracy. Performing trouble shooting, diagnostics, customization
  • Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
  • Demonstrate applied knowledge of Support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
  • Present a professional and pleasant image of product and company
  • Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
  • Exceed customer expectations with outstanding customer service
  • Demonstrate a sense of urgency to the queue, customers, and business objectives
  • Demonstrate efficient multi-tasking skills to balance all aspects of call flow and additional assigned duties and responsibilities, completing each in a timely manner
  • Client Site Travel, (airline and auto), and overnight stays may be expected- minimal

Maintain Effective call ownership

  • Regularly provide single call resolution
  • Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
  • Regularly review open call logs, update notes, and make reach out calls as needed to research and resolve ongoing issues and provide superior customer service
  • Concisely documenting customer calls/emails, inquiries and resolutions into company support system.
  • Testing and reporting errors and bugs

Proactively work to improve self, team, department, product, and company

    • Prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
    • Demonstrate strong knowledge of and follow department and company policies and procedures
    • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
    • Understand and contribute to team, department, and company goals
    • Continually improve personal knowledge, skills, and abilities
    • Submit suggestions for team, department, product, and company improvements
    • Demonstrate an ability to maintain effective and professional communications with customers and coworkers
    • Act as a mentor to assigned specialist; allow trainees to monitor your calls side-by-side, and provide side-by-side call assistance for fellow TSM’s
    • Act as a mentor to assigned specialist; allow trainees to monitor your web trainings and on-site trainings

Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

QUALIFICATIONS:

Experience:

  • Minimum of 2 years of computer hardware, operating system, and networking experience in a Windows environment
  • Previous experience with strong focus on customer service.
  • Ability to thrive in a high, call volume, Team environment.
  • Skilled at problem analysis and troubleshooting with high attention to detail.
  • Strong written and verbal communication skills.

Specialized Knowledge and Skills

  • Advanced knowledge of hardware, Windows operating systems and server applications, networking, enterprise-class firewalls and antivirus solutions, wireless connectivity, virtual private networks (VPNs), and secure remote connections.
  • Advanced knowledge of network security
  • Working knowledge of SQL databases
  • Must be a highly motivated person that can work autonomously as well as being part of a team.
  • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
  • Individual must demonstrate a strong desire for continued education

Please send resume with salary history to: hr@micromd.com with “Software Support Technical Specialist 2” in the subject line

No phone calls please.

Apply Now