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Careers & Employment

MicroMD Careers

Be a part of something great

MicroMD has an impressive story of innovation and serving the IT needs of over 14,000 physicians nationwide for over 25 years. Learn more about our culture, benefits and current openings.

About Our Team

Members of Team Schein are among the best managers, analysts, engineers, thought leaders, service representatives and administrators in the field of healthcare IT. They believe in earning clients’ trust and partnering with them to improve quality of care and operations. They possess creativity, and they take pride in their ability to bring together resources, information, products and services in ways that benefit the client.

Henry Schein Medical Systems offers outstanding employment opportunities and an excellent work environment. Team Schein Members recognize and respect each colleague’s individuality, talents and accomplishments while rewarding enthusiasm, expertise and success.

Career Benefits

We offer a variety of comprehensive benefit programs to support family and personal commitments. Hover of the items below for a brief summary of some of our benefits.

Healthcare

Healthcare

Henry Schein Medical Systems offers comprehensive medical (including a prescription drug benefit), dental- and vision-care programs that provide a wide variety of coverage levels to meet individual needs. These programs contain access to care through a network of providers, as well as the option to choose a provider not currently affiliated with the network.

Other Benefits

Other Benefits

Henry Schein Medical Systems offers a variety of other benefits such as Short Term Disability, Long Term Disability, Life Insurance, and Business Travel Accident Insurance that are 100% company paid at this time.

401(k) Retirement Plans

401(k) Retirement Plans

To help build your retirement savings, Henry Schein offers a competitive 401(k) Plan with a matching Company contribution. You can invest your money in a wide range of investment options to meet your financial goals. You may also rollover eligible distributions from your former employer’s plan right away. The Company provides a substantial matching eligible contribution.

Paid-Time Off

Paid-Time Off

Henry Schein recognizes that everyone needs time-off to handle personal and other important matters or just for rest and relaxation. Therefore, we offer a variety of paid time-off including: vacation time, sick/personal days, certain national holidays, and floating holidays as well as bereavement or military leave.

Current Openings

Lead Qualification Specialist

JOB SUMMARY:

The Lead Qualification Specialist is a critical marketing- and sales-focused role responsible for prospect follow up, lead qualification and consistent, persistent lead nurturing over time with the goal of identifying sales opportunities, securing commitment to speak with a direct sales representative and gathering qualifying information for direct sales representative follow up.

Exceptional candidates will be highly motivated to generate and manage a pipeline of prospects by keeping MicroMD Practice Management (PM) and/or Electronic Medical Record (EMR) software and services top of mind in a competitive market. The role will work to ensure that when prospects are ready to implement software for the first time – or to replace an existing software vendor – MicroMD is the first to be aware of the opportunity and/or prospects remember to contact MicroMD.

This role will focus on outbound, proactive communication via phone calls, email, live chat, and other channels to identify purchase influencers, gather feedback on current PM and/or EMR software, explore satisfaction and understand clinical, financial, and administrative outcomes the prospect seeks to achieve, including regulatory compliance, payment program requirements, and practice efficiencies and profitability. Target prospects include purchase influencers from physician practices, clinics, billing companies, referral sources, and other organizations that may influence purchasing or refer leads to HSMS. The Lead Qualification Specialist also serves as the CRM administrator to ensure proper lead entry, follow up, and ongoing documentation that supports accurate marketing, lead qualification, and sales workflows and reporting.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Lead Follow Up, Nurturing and Qualification
Responsible for contacting and nurturing all contacts/prospects from marketing campaigns as quickly as possible to connect and qualify the opportunity, including live chats, educational webinar registrants, eBook downloads, purchased leads and lists, survey responses, and other lead types

  • Compose compelling communications/scripts for email, phone and VM follow up/messaging designed to engage a desired prospect action
  • Ensure all contacts (Phone, Email and other) are logged correctly in CRM with ongoing activities, tasks, reminders, notes and information documented for visibility to all team members
  • Goal to generate and deploy 5 qualified leads per week for direct sales team follow up

Work to identify opportunities and interesting having follow up from a direct sales representative to move forward with the sales process, including pricing discussion, scheduling a demo, and/or receiving a quote

  • Responsible for gathering specific lead qualifying information in order for the lead to be considered “Qualified” to be forwarded to the appropriate direct sales representative
  • Deploy lead to direct sales representative following established processes (identify appropriate direct sales rep, use standard email template for lead deployment, update CRM fields to denote a lead has been qualified)
  • Builds and maintains competency/knowledge in MicroMD products, services, processes, client onboarding, support, and training, as well as industry trends, outcomes, regulations and payment programs
  • Schedule and complete monthly follow up with leads to confirm current purchase status, satisfaction with current PM/EMR providers, share educational resources of interest, move towards qualification.

CRM Administration, Training, Support, Monitoring, and Lead Management

      • Serve as CRM administrator to make recommendations and implement approved changes that align with and improve marketing and sales workflows and reporting features and functionality, manage users and role-based access, serve as liaison with CRM help desk, report bugs, address interface issues, clarify functionality usage, maintain administrative competence through ongoing training.
      • Train new users team to utilize the CRM consistently, efficiency effectively, and according to established process, workflow, and reporting needs
      • Sales team CRM support, including creating Lead views by Territory, lead reassignment
      • Monitor qualified lead follow up by direct sales team
      • Enter/import mass lead lists and one-off leads
      • Identify and resolve duplicate record issues; ensure data availability and integrity

Assists Sales Teams

      • Answers questions from potential clients on software, eSERVICES, data conversions, onboarding, support, training and interfaces
      • Refers sales leads to direct sales team after qualification; ensures warm handoff to direct sales
      • Support direct sales CRM updates as needed to ensure records are current and accurate for reporting and monitoring

Assists Reseller Channel

      • Deploys Price Index and Quote Template updates
      • Schedules and deploys Monthly Reseller Call webinars
      • Coordinates presentations for Monthly Reseller Call webinars and hosts webinar for staff and Resellers

Special Projects

      • Participates in special projects and performs other duties as required, such as serving as the moderator for educational webinars, client-focused campaigns, etc.
      • Assists GM and National Sales Manager with projects as requested

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Physical Activities: This position will be working in an office environment, utilizing typical office equipment.

QUALIFICATIONS:

Experience:
Minimum of 3 years’ experience in sales administration, operations, inside sales and/or lead qualification
Specialized Knowledge and Skills:
Thorough knowledge of HSMS products, company policies and practices. Excellent communication, presentation and interpersonal skills. Ability to operate in multiple roles-coordinating people and resources from multiple areas of the company, recognizing that these resources often do not report directly to them. Ability to perform duties with minimal supervision. Highly motivated to achieve goals.

Other: PC and strong competence with various software programs including MS Word, Outlook, Explorer and Excel. Ability to capture and mine data from various corporate information systems’ data base. Works well independently as well as in a team environment.
Problem solving skills.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Client Training Specialist

JOB SUMMARY:

Provide consultive training utilizing HSMS software to clients and internal customers. Work closely with assigned mentor and Supervisor to develop training plans and improve training skills. Facilitate onsite and/or remote software training.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Conduct on-site, web-based, and classroom training sessions utilizing a wide variety of consultative principles and techniques; assess client needs based on location, unique client demographics and individual project variables. Evaluates training effectiveness to achieve customer & employee satisfaction.

Develops workflow processes, project training plans, schedules, and coordinates training activities with training team lead, staff trainers and internal project managers. Responsibilities also include:

      • Ownership of full client training
      • Understand client contract for training items to be completed
      • Attend Implementation, Kick off, and Post Implementation meetings
      • Document all training completed for invoicing
      • Provide a Weekly Status Report of Client Training
      • Update all assigned training projects in project management software regularly.
      • Follow customized training plan, ensure client satisfaction throughout the process
      • Follow up with clients according to established protocols once training has been completed
      • Gathers, reviews and analyzes course evaluations to determine effectiveness of training sessions
      • Remains informed of, and maintains proficiency with applicable company products and industry regulations and current payment, quality or other programs that require use of MicroMD products and services to achieve successful administrative, financial and clinical outcomes.
      • Concisely documenting customer calls/emails, inquiries, and trainings into the company support system.
      • Provide training for internal customers and Boot Camps as required
      • Frequent Client Site Travel, (airline and auto), and overnight stays are expected. This could be up to 40-50% travel.

Proactively work to improve self, team, department, product, and company

      • Prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
      • Demonstrate strong knowledge of and follow department and company policies and procedures
      • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
      • Understand and contribute to team, department, and company goals
      • Continually improve personal knowledge, skills, and abilities
      • Submit suggestions for team, department, product, and company improvements
      • Demonstrate an ability to maintain effective and professional communications with customers and coworkers
      • Act as a mentor to assigned specialist(s); allow trainees to monitor your training sessions and provide side-by-side assistance for fellow TSM’s
      • Act as a mentor to assigned specialist(s); allow trainees to monitor your web trainings and on-site trainings
      • In the mentor role, directly responsible for development of assigned Software Trainer(s) , determining any knowledge gaps and a training plan to address

Participates in special projects and performs other duties as required. This may include, but would not be limited to QA testing, Demo database content creation and internal staff training sessions.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
      • Meeting internal department financial goals through proper utilization of billable time.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

DISCRETION

The employee must exercise discretion with respect to matters of significance as opposed to daily routine decisions. The exercise of discretion does not include the use of skill in applying techniques, procedures, or specific standards.

Discretion may be:

      • making a decision to depart from prescribed standards or permitted tolerances;
      • making decisions that affect the operational policies of the employee’s department;
      • making decisions in connection with negotiations where the individual is given “reasonable latitude” in carrying on those discussions, which are binding on the employer;
      • formulating recommendations, even if management must review and accept the recommendation prior to implementation;
      • formulating or participating in the formulation of policy for the business unit; or
      • Broad authority to commit the employer in substantial respects financially.

QUALIFICATIONS:

Experience:

      • Must have two (2) years’ experience or equivalence as a software training specialist.
      • Training experience, specifically with medical software, a plus.
      • Knowledge of both clinical and back office workflows in a medical practice.
      • Previous experience with strong focus on customer service.
      • Ability to thrive in a Team environment.
      • Skilled at problem analysis and troubleshooting with high attention to detail.
      • Strong written and verbal communication skills.

Specialized Knowledge and Skills:

      • In-depth subject matter expertise and excellent communication and presentation skills
      • Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer’s situation, while working with them implementing a new computer system.
      • Must be a highly motivated person that can work autonomously as well as being part of a team.
      • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
      • Individual must demonstrate a strong desire for continued education
      • At least 3 years directly related work in the healthcare industry.
      • High school diploma or general education degree (GED); college degree a plus/or three to five years related experience and/or training; or equivalent combination of education and experience

 

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Human Resources Generalist

JOB SUMMARY:

Provides HR support for assigned business partners. Assists in the administration of company policies and programs.   Participates in varied HR related activities in some or all of the following functional areas: culture creation, employee/employment relations, benefits administration, recruitment, training, new hire orientations and compensation support or employee performance management activities. Coordinate special events and committees for the facility such as employee events, Health Fairs, Blood Drives, and Back to School Programs, service awards.

Performs administrative support work of a complex nature for the General Manager as needed.  Assists the HIPAA compliance officer and educators in policy creation, compliance and maintenance of HIPPA policies and training events.  This position involves a high degree of confidentiality.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

 Human Resource Responsibilities

      1. Manage the interpretation of company policy, processes and procedures. Responsible for facilitating, reviewing and recommending necessary action relating to employee issues. Assists in the communication of new policies and procedures as required.
      2. Responds to all benefit inquiries pertaining to specific benefit plans. Responsible for processing and maintaining all administrative tasks pertaining to benefit administration i.e. benefits enrollment/change forms for programs including medical, dental, 401(k), life insurance, and vision, programs via on-line administration and status change forms. Coordinates annual open enrollment for all applicable TSM benefits plans. Backs up payroll administrator as needed. Fields basic questions about employee benefits health plans and pension plans.
      3. Assists compensation team in creating and maintaining job descriptions as well as reviewing salaries annually for consistency and equity.
      4. Responsible for the recruitment of exempt and non-exempt positions. Screens applications; initiates contact to set up interviews with job candidates; prepares and posts job postings, runs advertisements and participates in interviews as required. Contacts agencies to determine availability, contacts appropriate management or administrative personnel to schedule appointments. Maintain applicant tracking log. Screen all reference calls concerning former employees and verification of employment
      5. Assists with any counseling, disciplinary process including but not limited to Performance Improvement Plans and terminations.
      6. Posts memos, posters and other required information. Responsible for verifying all agencies, and advertising invoices before forwarding to A/P for payment. Conducts new-employee orientation and other training and educational programs as needed.
      7. HR – compliance, maintains and review labor compliance posters, maintains and updates personnel policy manuals and employee handbooks as necessary. Prepare separation documents and inform all terminated employees of their COBRA rights
      8. HR – Administration: maintains records for all employees’ various types of leaves of absence, safety, I-9, job postings, unemployment, and workers’ compensation. Maintains confidentiality at all times. Other duties as assigned.
      9. Culture Creation – Administer Employee Reward/Recognition Systems, take part in projects centered on ensuring a positive culture for all employees in partnership with the General Manager.

HIPAA Compliance Responsibilities

      1. Continuing education to keep up to date on any changes to HIPAA both Government and Corporate; Assist with the training of new hires; assist with annual training for current employees; monitor and report any infractions, follow proper procedures for infractions; create and maintain files in relation to HIPAA regulations/processes in relation to clients. Maintains HIPAA compliance and confidentiality in relation to employees’ FMLA. Maintains confidentiality at all times. Other duties as assigned.

Executive Assistant Responsibility

      1. As needed, assist in the preparation of sensitive executive events including travel, scheduling, coordinating meetings, perform administrative duties to include preparation of reports and materials for publications and presentations.
      2. Meet and greet clients and visitors as needed, arrange amenities as needed; Assist in the Management of the day to day building and ground operations to ensure that the establishment runs without problems. Authorizing necessary repairs and maintenance as needed. Improves efficiency, by reducing operating costs while increasing productivity.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

DISCRETION
Position will primarily support the General Manager. Support may also be provided to other Executive Team members (National Sales Director, Marketing Manager, Director of Client Services, Director of Product Management, Manager of Software Development, Manager of Technical Services, Manager of Client Services, Manager of Training and Implementation and Manager of Quality Assurance) as directed.

Physical Activities: This position will be working in an office environment, utilizing typical office equipment.

QUALIFICATIONS:

Experience: Five (5) years or more of experience in Human Resources. Some managerial or supervisory level experience is desired.
Education: Associates or Bachelors degree in Business or related field preferred, but not required.
Specialized Knowledge and Skills: Proficient in Outlook, Excel, Word. Knowledgeable in PowerPoint. Must have knowledge of modern office methods and procedures. Ability to learn company programs.
Other: Strong oral and written communication skills are necessary, as well as the ability to maintain a good working relationship with co-workers and to exercise sound judgments in recognizing scope of authority.

EOE/M/F/V/D

No phone calls please.

Apply Now

eSERVICES Sales Specialist

JOB SUMMARY:

Sells integrated services (eSERVICES) accounts via telephone, placing outbound sales calls and receiving inbound calls and sales service inquiries. Responsible for increasing market share of various HSMS Integrated (eSERVICES) products and services to new and existing customers working in concert with Area Sales Managers, Account Manager, Client Services and vendor partners in a given geography.

Responsibilities

      1. Promotes the sales of HSMS integrated (eSERVICES) products through direct solicitation via telephone
        • Uses furnished list of accounts and follows an established sales transcript to inform customers of company products/services.
        • Places outbound calls to solicit sales
        • Create sales proposals with product information and pricing and send to customers via fax or mail; follow-up to ensure information is received, answer questions, and close sales.
        • Secures and places orders.
        • Work with offices on an active maintenance plan to showcase value of the plan in an attempt to keep offices in assigned territory from cancelling their support contracts.
        • Contact existing customers in assigned territory with no recent account activity to determine if office is still using HSMS software and re-up on support programs
        • Contact all leads received for Integrated (eSERVICES) same day they are received.
      2. Work with and develop a cooperative partnership with the sales force in the assigned area.
      3. Serves as liaison between customers and appropriate company departments to resolve customer questions and problems.
        Maintains records, including related information, of all calls made and received.
      4. Participates in special projects and performs other duties as required.
      5. Supervisor will, within the first 30 days, deliver a set of sales metrics that the eSERVICES Sales Specialist must meet or exceed in each product category

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

EOE/M/F/V/D

No phone calls please.

Apply Now

Marketing Communications Specialist

JOB SUMMARY:

Henry Schein MicroMD, a division of Henry Schein, Inc. is searching for a driven, experienced and creative professional to join our Marketing team. We seek a creative self-starter with excellent time and project management skills, who has the desire to learn and grow, ability to manage multiple initiatives on time and within budget, pays attention to details, and is motivated by engagement with peers, diverse internal departments, clients, and partners. This person will manage the planning, execution and tracking of marketing campaigns, projects, and events with the goals of increasing demand and influencing desired actions from prospects and clients, as well as national brand perception and recognition.

Henry Schein MicroMD, a subsidiary of Henry Schein, Inc., provides simple yet powerful EMR and Practice Management solutions that facilitate the delivery of superior patient care, automate incentive and quality reporting activities, and streamline operations for today’s busy providers. Full-featured, time-tested, and budget-friendly, MicroMD EMR is 2014 Edition Complete Ambulatory certified software that helps small practices, large medical groups, community health centers, and billing services accelerate progress toward a paperless environment and health information exchange with minimal disruption and stress.

Responsibilities

      • Plan, execute and track brand, promotional and communication campaigns
      • Coordinate tradeshows and events
      • Provide marketing support to sales channels
      • Administrate capture and reporting of metrics, lead sources and marketing inventory
      • Assist with client retention initiatives
      • Manage Social Media content schedule, posting, monitor and tracking

Responsibilities

      • Two to five years of B2B marketing experience preferred
      • Strong project management, analytical and creative problem solving skills
      • Experience with marketing and communication principles, including email, project, campaign, and event management, content writing and editing, and various marketing channels
      • Tradeshow and event management experience
      • Management of social media planning, content generation and platform management including (LinkedIn, Twitter and Facebook)
      • Software knowledge including CRM systems (Salesforce, Zoho, etc.) and marketing automation tools and workflows (HubSpot, Eloqua, Pardot, etc.)
      • Adobe Creative Suite tools (Photoshop and InDesign) a plus

Qualifications

      • BS or BA with a focus in Business Administration, Marketing, Communications, or English preferred

EOE/M/F/V/D

No phone calls please.

Apply Now

Area Sales Manager

JOB SUMMARY:

Henry Schein Medical Systems – MicroMD has full time positions available for an Area Sales Managers (ASM). These positions are hunter sales roles for Practice Management (PM) and Electronic Medical Records (EMR) software in the healthcare market. We are looking for sales representatives who are drivers, highly motivated with the will to win.

The ASM’s will be responsible for the several regions and have the ability to travel overnight as needed to potential client sites and industry events in addition to the corporate site located in Boardman, Ohio.

Requirements
These positions will provide the overall sales leadership for these regions. The opportunity will enable you to use your applications software sales leadership abilities and build an exciting Sales Leadership career with outstanding earnings potential.

      • Experience in sales of practice management (PM) and electronic medical records (EMR) software required
      • Strong sales experience over the phone and in person required

Responsibilities

      • Reaching appropriate target markets and correctly placing the MicroMD products with properly set expectations to reach quota benchmarks that have been established
      • Monitoring customer preferences to determine the focus of your sales efforts.
      • Create sales proposals with product information and pricing and send to customers via fax or mail; follow-up to ensure information is received, answer questions, and close sales.
      • Direct and coordinate activities involving sales inquiries of MicroMD products, services, hardware, commodities, or other subjects of sale.
      • Determine end user price schedules following the company published pricing guidelines and discount rates.
      • Demonstrating the MicroMD products
      • Monitor sales activity and report that activity in the company Contact Relationship Management software (CRM) to better define opportunities to project sales and determine profitability.
      • Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and implementation operations.
      • Confer or consult with other HSMS Departmental personnel in order to plan Marketing and/or advertising services, Trade show and event participation, technical documentation or specifications, and post sale customer project implementation and training specifications
      • Prepare weekly sales activity related expenditure reports following the HSMS policy guidelines.
      • Represent HSMS at predefined and planned trade association meetings to promote the MicroMD line of products.
      • Visit franchised VAR’s to stimulate interest in establishment or expansion of the MicroMD sales activities and programs.
      • Confer with potential customers regarding their hardware and equipment needs and advise customers on the types of equipment to purchase for compliance with the MicroMD Software Programs.
      • Ability to travel overnight, out of town to make sales calls, attend industry events.

EOE/M/F/V/D

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Software Support Specialist Level 1

Location: Boardman, OH

Job Summary:

Answer, resolve, and log customer calls, identify issues, and provide suggestions and long-term resolutions with regards to Practice Management software, Electronic Medical Records software and hardware issues. Work closely with assigned mentor and supervisor to develop and improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge.

Essential Responsibilities & Accountabilities:

      • Answer the initial incoming support calls to maintain acceptable service levels
      • Manage first level software problems that can be resolved in five minutes or less
      • Recognize and escalate more difficult problems to Level 2 Support
      • Utilize available tools to increase call efficiency and accuracy. Performing trouble shooting, diagnostics, customization
      • Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
      • Demonstrate applied knowledge of Support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
      • Present a professional and pleasant image of product and company
      • Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
      • Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity
      • Exceed customer expectations with outstanding customer service
      • Demonstrate a sense of urgency to the queue, customers, and business objectives
      • Demonstrate strong knowledge of proper resolutions to common calls
      • Client Site Travel, (airline and auto), and overnight stays may be expected
      • Regularly provide single call resolution
      • Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
      • Regularly review open call logs, update notes, and make reach out calls as needed to research and resolve ongoing issues and provide superior customer service
      • Concisely documenting customer calls/emails, inquiries and resolutions into company support system.
      • Testing and reporting errors and bugs
      • Prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
      • Demonstrate knowledge of and follow department and company policies and procedures
      • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
      • Understand and contribute to team, department, and company goals
      • Continually improve personal knowledge, skills, and abilities
      • Submit suggestions for team, department, product, and company improvements
      • Demonstrate an ability to maintain effective and professional communications with customers and coworkers

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Discretion

The employee must exercise discretion with respect to matters of significance as opposed to daily routine decisions. The exercise of discretion does not include the use of skill in applying techniques, procedures, or specific standards.

Discretion may be:

      • making a decision to depart from prescribed standards or permitted tolerances;
      • making decisions that affect the operational policies of the employee’s department;
      • making decisions in connection with negotiations where the individual is given “reasonable latitude” in carrying on those discussions, which are binding on the employer;
      • formulating recommendations, even if management must review and accept the recommendation prior to implementation;
      • formulating or participating in the development of policy for the business unit
      • broad authority to commit the employer in substantial respects financially.

Qualifications:

Experience:

      • MicroMD software experience a plus
      • Previous technical experience a plus.
      • Previous experience with strong focus on customer service.
      • Ability to thrive in a high call volume, Team environment
      • Skilled at problem solving and analysis and troubleshooting with high attention to detail.
      • Strong written and verbal communication skills
      • At least 3 years directly related work in the healthcare industry.
      • At least 2-3 years’ experience working with medical software (PM and/or Clinical).
      • Proven experience with MS Windows products; Must have a thorough understanding of a physician office including clinical knowledge, office work flow, appointment scheduling, medical insurance billing, and collections.

Specialized Knowledge and Skills:

      • Must be able to exude confidence of medical practice and clinical management knowledge, and the understanding of a customer’s situation, while working with them implementing a new computer system.
      • Must be a highly motivated person that can work autonomously as well as being part of a team.
      • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
      • Individual must demonstrate a strong desire for continued education
      • High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience

 

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Software Support Technical Specialist 2

Location: Boardman, OH

JOB SUMMARY:

Answer, resolve, and log customer calls, identify issues, and provide suggestions and long-term resolutions. Work closely with assigned mentor and team leader to develop and improve customer service skills, develop ability to use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Assist with additional Level 2 support calls and responsibilities.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Answer and process customer calls effectively and efficiently. Providing technical software support to end users and resellers via phone, email, faxes and/or onsite

      • Resolve more complex issues requiring detailed technical system and application knowledge. These issues have been escalated from Level 1 Support and require technical in-depth investigation
      • Resolves issues escalated from Level 1Support relating to Installations and Upgrades of the MicroMD line of software as well any support issues that may arise from the installed software at a SQL database level.
      • Provides help-desk via phone assistance to MicroMD clients and resellers for connectivity and performance issues relating to the MicroMD Software. Logs issues and their resolution and passes information to supervisors regarding issues requiring service calls.
      • Recognize and escalate possible defects or features to Level 3 Support
      • Coordinates update times and performs updates of the MicroMD Software to keep the clients up to date with latest software and bug fixes. (Version to version).
      • Coordinates upgrade times with clients and performs upgrades of the MicroMD Software to get the client on the latest version of the software for enhancements and new features. (old version to new version).
      • Participates in the coordination of gathering beta clients as well as upgrading the clients and taking support calls relating to upgrades and support calls relating to the MicroMD software on a database level.
      • Utilize available tools to increase call efficiency and accuracy. Performing trouble shooting, diagnostics, customization
      • Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
      • Demonstrate applied knowledge of Support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
      • Present a professional and pleasant image of product and company
      • Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
      • Exceed customer expectations with outstanding customer service
      • Demonstrate a sense of urgency to the queue, customers, and business objectives
      • Demonstrate efficient multi-tasking skills to balance all aspects of call flow and additional assigned duties and responsibilities, completing each in a timely manner
      • Client Site Travel, (airline and auto), and overnight stays may be expected- minimal

Maintain Effective call ownership

      • Regularly provide single call resolution
      • Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
      • Regularly review open call logs, update notes, and make reach out calls as needed to research and resolve ongoing issues and provide superior customer service
      • Concisely documenting customer calls/emails, inquiries and resolutions into company support system.
      • Testing and reporting errors and bugs

Proactively work to improve self, team, department, product, and company

        • Prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
        • Demonstrate strong knowledge of and follow department and company policies and procedures
        • Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
        • Understand and contribute to team, department, and company goals
        • Continually improve personal knowledge, skills, and abilities
        • Submit suggestions for team, department, product, and company improvements
        • Demonstrate an ability to maintain effective and professional communications with customers and coworkers
        • Act as a mentor to assigned specialist; allow trainees to monitor your calls side-by-side, and provide side-by-side call assistance for fellow TSM’s
        • Act as a mentor to assigned specialist; allow trainees to monitor your web trainings and on-site trainings

Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including World Wide Business Standards.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

QUALIFICATIONS:

Experience:

      • Minimum of 2 years of computer hardware, operating system, and networking experience in a Windows environment
      • Previous experience with strong focus on customer service.
      • Ability to thrive in a high, call volume, Team environment.
      • Skilled at problem analysis and troubleshooting with high attention to detail.
      • Strong written and verbal communication skills.

Specialized Knowledge and Skills

      • Advanced knowledge of hardware, Windows operating systems and server applications, networking, enterprise-class firewalls and antivirus solutions, wireless connectivity, virtual private networks (VPNs), and secure remote connections.
      • Advanced knowledge of network security
      • Working knowledge of SQL databases
      • Must be a highly motivated person that can work autonomously as well as being part of a team.
      • Must be a process focused individual able to multi-task in challenging, sometimes stressful situations.
      • Individual must demonstrate a strong desire for continued education

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Product Analyst

Location: Boardman, OH

JOB SUMMARY:

Acts as a liaison between the internal HSMS teams and clients (users) in researching and producing technical software design and functional implementation specifications to be used by programmers and testers to develop quality software products for medical healthcare providers. Takes complete ownership of assigned projects and follows through on projects as they develop until their release. Projects include upgrading existing software, integrating additional software, and developing new software.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

50 % Develops and maintains functional specifications (written documentation that includes use cases, screen/UI designs, logic/workflow, etc.) for assigned projects to provide the Programming and Quality Assurance (QA) teams with sufficient functional specifications for development and testing by doing the following:
a. Works closely with Development, Product Management, Data Services and QA teams.
b. Conducts and participates in brainstorming meetings with feature team and others.
c. Conducts and participates in functional specification reviews with feature team and other members of Development to make sure the specifications are clearly understood and agreed upon by all participants.
d. Conducts and participates in design walk-throughs to review the product design with representatives from other internal HSMS departments and ensure the product meets the end user’s needs with a high-quality look, feel, and functionality.
e. Follows through on all Product Management processes for assigned projects (e.g. Marketing Requests, Software Change Notices, updating the task list, and incidents for the projects in the tracking database etc.).
f. Maintains the product analysis working feature list for assigned projects.

38 % Provides research and product analysis on assigned projects to translate business and market requirements into functional requirements by doing the following.
a. Acts as an end-user advocate in the development process, interacting with end-users.
b. Determines functionality and features needed for assigned projects.

10 % Works with Product Management to propose and verify feature lists and requirements for assigned projects, ensuring that the feature lists and requirements are understood and acceptable for all stakeholders.

2 % Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

DISCRETION
Does the position have the authority to make independent decisions and/or recommendations on matters of significant importance based on the exercise of discretion and independent judgment? (If yes, describe the nature and scope of the decisions.)
No

SUPERVISION
Does the TSM have the authority to hire or fire other TSMs or are suggestions and recommendations as to the hiring, firing, promotion or any other change of status of other TSMs given significant weight?
No

SCOPE
This position affects the look and feel of software changes and enhancements that are implemented; and the productivity of Development; which affects the success and profitability of HSMS software products.

Direct – $
Indirect – $

Physical Activities: This position will be working in an office environment, utilizing typical office equipment. Some stress may occur.

QUALIFICATIONS:

Experience: Minimum 3 years’ experience as an employee at Henry Schein Medical Systems, Inc, or similar employment. Minimum 3 years’ experience in requirements assessment and software development. Experience writing requirements and functional specification documents. Experience interacting with developers, managers, and customers (written communications and oral presentations). Experience working with both technical and non-technical individuals, both in gathering information and communicating functionality. Experience in the health care industry, including an understanding of practice management.

Specialized Knowledge and Skills:

Excellent computer skills with proficiency in PC applications (e.g. Windows, Word, Excel, etc.). Strong research, analytical and problem solving skills. Effective organizational and information management and tracking abilities. Ability to organize processes logically. Graphical User Interface skills, including experience with usability issues. Must be current on new technology within the software industry. Technical knowledge of application modeling, including scenarios, use cases, screen/UI designs, and logic/workflow. Must be comfortable working independently, as well as within a team environment. Ability to handle multiple project deliverables and balance multiple priorities and deadlines (multi-task and work well under high pressure). Knowledge of the features and functionality of the HSMS software products. In-depth knowledge and proven practice of the HSMS Product Management processes. Type at least 50 WPM.

The following skills are required when this position is specifically for a product team
Medical: Medical industry knowledge and two or more years’ experience in a medical practice or with medical practice management (PM) and electronic medical records (EMR) software and eServices.

Proficient with web applications and design, and with electronic transmissions. Enterprise: Experience with enterprise-level applications and with business management and generally accepted accounting principles a plus.

Other: Bachelor’s Degree in Information Technology, related area of Computer Science, or the equivalent.

Desired Knowledge and Skills (optional): Programming experience. Understanding of relational databases and SQL. Familiarity with software quality assurance or testing. Client relations experience. Knowledge of health insurance processing and practice management.
Business Management experience; understanding of general accounting principles a plus.

 

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Web/Graphic Designer

Location: Boardman, OH

JOB SUMMARY:

The Web and Graphic Designer is responsible for the design layout, coding and performance of company website, including maintenance and enhancements. Implements and creates advanced marketing communication vehicles for assigned business units and projects.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

Design Graphics: Generate creative, eye catching, brand-oriented layouts and designs for print and online promotions, packaging, advertising, marketing collateral, direct mail, tradeshow exhibiting materials, promotional items, forms, conferences, documents and other internal and external published materials. Create layouts and designs for campaigns to engage viewers and effectively communicate promotions, products, services, versions and operational communications.

Design, Build, Enhance and Maintain Company Websites: Maintain WordPress with special attention to core updates to maintain SSL security. Design web elements including new pages, banner ads, links, content, page key wording, etc with WordPress and a mix of custom HTML/CSS/Javascript elements. Keep website content current and continually refreshed. Ensure site is operating properly. Quickly and expertly solve problems such as browser compatibility issues, broken links, coding issues, etc. Analyze site traffic and recommend changes to optimize impact; Identify and implement best practices for digital design, production processes, SEO and quality of code deliveries, paying special attention to on page SEO to better convert visitors to leads. Maintain current log in procedures for protected parts of the public websites.

Create, Maintain, Test and Monitor Email Marketing Campaigns: Works closely with Marketing Communications Coordinator on day -to-day marketing activities including email template set up, campaign set-up, scheduling, testing and deploying campaigns. Will maintain a current understanding of email marketing best practices and apply them to email campaigns through brand-oriented layouts and designs specifically for client communications and online promotions. Creates email templates in HTML and responsive design, as well as monitor results for campaign effectiveness. Work with other departments to ensure their use of templates is errorless and simple.

Special Projects: Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Physical Activities: This position will be working in an office environment, utilizing typical office equipment and requires minimal physical labor.

QUALIFICATIONS:

Experience:
Bachelor’s degree in web or graphic design. Minimum 3-5 years of experience in web, graphic and digital design. Demonstrated ability to execute projects with little supervision and work collaboratively in a complex environment, but also to work independently and without close supervision.
Specialized Knowledge and Skills:
Wordpress or other CMS experience as deemed applicable to maintaining a public website. Experience working in Illustrator, Photoshop and other Creative Suite apps, proficiency with Adobe Creative Suite. Strong CMS, HTML/HTML5, PHP and CSS skills. Experience in JavaScript and JQuery is a plus. Experience with APIs a plus. Microsoft Word, Excel and PowerPoint; e-mail system management.
Other
Degree from an accredited institution (preferably in the Communication arts or design studies) or equivalent job experience. Must be able to demonstrate advanced creative ability, and have solid understanding of effective marketing communications. An online portfolio of previous works is required.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

Senior Document Specialist

JOB SUMMARY:

The Senior Document Specialist is solely responsible for the development and implementation of system documents, as well as other documentation provided to the customer or reseller.  These documents include certain types of client letters, user manuals, software installation manuals, software configuration manuals, and other documentation and help systems.  He or she works closely with the software engineering, QA and software support teams to develop software documentation for each product release.  He or she also takes a strong leadership role in acquiring, implementing and managing technical communication tools.

He or she also researches and implements new technologies and best-practice methodologies.

ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:

  • Works with the development and support teams to collect and organize information, and write end-user documentation for new product functionality.
  • Works with the development and support teams to update existing end-user documentation and software configuration documentation.
  • Works with the installation services team and/or support teams to collect and organize information, and write new technical system documentation such as installation procedures and technical specifications.
  • Works with the installation services team and/or support teams to update and edit technical system documentation such as installation procedures and technical specifications.
  • Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

      • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
      • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Physical Activities: This position will be working in an office environment, utilizing typical office equipment.

QUALIFICATIONS:

Experience:
Minimum 4 years of experience as a technical writer

Specialized Knowledge and Skills:
Bachelor’s degree in Professional Writing and Editing, English, Journalism or equivalent
Excellent writing and editing skills
Strong attention to detail
Self-starter and independent worker
Ability to create, assimilate, and convey technical material in a concise and effective manner
Ability to prioritize assignments and to work on multiple projects simultaneously
Ability to self-edit or peer-edit
Experience managing a large documentation set

Software:
Microsoft Word (Expert level)
Adobe FrameMaker
Help Authoring software such as WebWorks, Doc-to-Help, RoboHelp

Other: No licenses or accreditation required.

 

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

No phone calls please.

Apply Now

EEO Statement

Henry Schein, Inc. is an equal opportunity employer that complies with the laws and regulations set forth in the:

Henry Schein, Inc. does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Applicants with Disabilities

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.micromd.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail hr@micromd.com the type of accommodation you are requesting. Please include your first and last name, phone number, and position for which you are interested in applying.

What You Can Expect:
Once we receive your e-mail, we will contact you via e-mail or phone regarding next steps.

Note that you may need to show proof regarding the need for your requested accommodation.

Henry Schein will only share information regarding your requested accommodation with those individuals who have a specific need to know.
The request for an accommodation will not affect Henry Schein’s hiring decisions.

*Please note this process is limited to requests for accommodations in the application process. Only requests for an employment application accommodation will be returned.

Pay Transparency Policy

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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