Identity solutions allow healthcare officials and institutions to improve the onboarding process by eliminating extraneous paperwork and their associated costs. It also goes beyond cutting down on paperwork to help reduce labor costs, improve the flow of patient information and transactions, and reduce problems like claim rejections owed to wrong or missing information.
As the healthcare system makes the gradual change from physical paper documents to electronic medical record (EMR) systems, the benefits — and incentives — for adopting a more streamlined approach are becoming clear.
Protecting customers and the industry from fraud
Having the power to verify patient identity allows hospitals and other practices to confirm that any given record is accurate and up to date, and gives them the peace of mind to know that their patient data isn’t being used by malicious hackers or fraudsters.
Creating a more mobile healthcare experience
Healthcare staff are no longer bound to desks and front offices when patient information can be effortlessly pulled up on a terminal or tablet. Providers can swipe or scan IDs, documents, and insurance cards wherever they are, which means no more running around for charts or files.
Enabling other forms of check-in and health care
Mobile identity solutions create a sense of self-sufficiency that many patients may prefer. With tablets or kiosk systems, they can handle their own registration and check-in. This is another contributing factor to lowering labor costs and improving the patient experience.
Automating data capture during patient intake
Using solutions such as MedicScan at the front desk of a doctor’s office or hospital allows patients to be processed in record time. Their information can be captured from an insurance card or ID, their EMR auto-populated, and their identity verified in a matter of moments. This cuts down on potential for human error during intake, further reducing time spent on rejected insurance claims.
Healthcare hasn’t completely adopted the current identity solutions available to the industry yet. As it does, it paves the way for a streamlined method of handling claims and patient care that reduces risk of fraud, identity theft, and lost time and revenue.