Providing the highest level of care is a top priority for any medical office. Although healthcare is a complex and ever-changing industry, when it comes to paying a bill, consumers expect the same level of service and simplicity they enjoy with other expenditures.
If you’re still asking patients to mail a check or call in to pay their bill, you’re not just failing to meet their expectations for simpler payments. You’re also missing out on many efficiencies that simplify your own operations.
In this three part series, we’ll take a look at how accepting online payments can be a game changer with faster, easier bill remittance and streamlined operations.
Today’s consumers like to do-it-themselves
Today’s consumers are do-it-yourself consumers who are comfortable finding almost everything they need on their own. After all, they can buy nearly any product online without interacting with anyone. Although sites like WebMD are no replacement for a visit to a professional, allowing consumers to pay medical bills online fits nicely with their expectations for speed and efficiency.
With online payments, patients can log on to view their account activity and pay their bills anytime day or night. The self-service model makes it easier for patients to pay, and for you to get paid.
Coming up: how online payments streamline billing
Stay tuned for the next installment in this series, where we’ll take a look at how online payments help streamline billing processes, enhancing patient convenience and saving staff time.