Help and Support

Henry Schein Medical Systems, Inc.

MicroMD Client Support site provides a wide range of technical information and support resources for all users. Registered clients can login to the MicroMD Lounge to view video tutorials covering a variety of MicroMD EMR and PM topics, upgrade videos, tips and tricks, recent news, FAQs and a Knowledge Base. Don’t forget you can also contact us by email, phone or chat during our client support hours.

Find your preferred support option by clicking the icon or links below.

Email:

hsms.support@henryschein.com

Available Monday – Friday from 8:00 AM to 6:00 PM Eastern Time

Phone: 1-330-758-8832

Press 2 for EMR Support
Press 3 for PM and IT Support

After Hours Support Phone:

Same as above.

Live Chat:

Click here to chat live with a client support specialist. Available Monday – Friday from 8:00 AM to 6:00 PM Eastern Time

Knowledge Base:

Click here to browse through our knowledge base on the MicroMD Lounge

Client Support Hours

Weekdays: Monday – Friday from 8:00 AM to 8:00 PM ET
Weekends: Saturday from 8:00 AM to 2:00 PM ET; No support hours on Sunday
Live Chat: Monday – Friday from 8:00 AM to 6:00 PM ET

Additional Support Tools

We also have the following support tools that our Client Support team may use to assist you. Click on the icon below to get started.