I am so Thankful for her, she is always there to help me when needed and with a “timely” response. I appreciate no matter what the problem is even if I am about to freak out she has a way to keep me calm and keep me on task and there has not been a problem that she has not been able to fix. She knows the product well! I do appreciate her kindness too. It is a rare find that a person will take the time to make sure you understand the product and not make you feel you are a bother to them. You should be thankful for her also she represents you well.
Joyce is our Rock Star – that is what I call her. She is always so helpful – honest and to the point. She will help you obtain answers and understand all questions and issues. She is fabulous!!!
I want to let you know how helpful Helena was with my issue. She was patient, friendly, and very knowledgeable. I was having issues when billing the claims. This was the second time this week so, my patience was getting a little low 🙁 When she called I explained the problem, she was able to have this corrected and the claims sent out within minutes. Also,she explained why this was happening. So, I ask her to help me with the invalids I was receiving from PI with the J codes. Which she also resolved. Way to go Helena!! I can tell she loves her job!! Thank You!
Having an issue sending Ohio medicaid claims as a individual provider instead of group. Helena showed me where the problem was and how it needs to be resolved. Helena has been a great help any time i have any issues or problems with the system.
Helena was very nice and helpful in resolving my problem.
Helena offered outstanding service and was very helpful with resolving the problem we were having.
Helena provided great customer service. Answered all my questions and even took the time to find the solutions while I was on the line. She made sure that I understood the information and did not rush me through the conversation.
What a great group of girls – very knowledgeable in every aspect of the programs. There are very respectful of our staff (were still learning) always fixing the problem before were off the phone and making sure we understand. Thank you!!
Helena was great and answered my questions. She was very good at explaining what I needed to know by going to “go to assist.”
Bob was awesome! We have had signature pad issues and Bob resolved them.
Dan has stuck with me during my migration to another server. He’s been a huge help in dealing with our 3rd parties and helping to coordinate our efforts. Thanks again Dan!
Heather helped me to understand the merging patient process of PM and EMR. She was very nice and made sure I was comfortable with everything before she disconnected. Thanks Heather!