Phone: 1-330-758-8832 | Email: hsms.support@henryschein.com | Help Center

MicroMD CLIENT Support Tiers

Connect with more tools.
Access more valued support services for less money.

MicroMD Client Support resources are now available in three tiered options, Silver, Gold and Platinum. Now you can get support the way you want it with each tier designed to include exclusive tools and services to help you make the most of your MicroMD software. Tiers range from a Silver Tier, providing basic, yet comprehensive, assistance through connections with knowledgeable software specialists and self-help resources, to a Platinum Tier offering priority access and discounted and/or FREE tools, such as annual User Group Meeting registrations, eBackUp and online training hours.

support tier graph

Explore the tiers

SILVER Tier
Same price. More value!

PRICE based on licensing, services, interfaces, etc.

The Silver Tier includes all the services you are accustomed to with your traditional support package, like knowledgeable software specialists and self help resources, but also now includes a few added perks.

GOLD Tier
Over a $1,400 value!

PRICE $37.48 a month additional

When you upgrade to the Gold Tier, you get all Silver Tier items PLUS access to additional tools and services, including an Annual Practice Checkup, a complimentary User Conference pass, 4 hours of online training*, eSERVICES Package discounts and 2 FREE GB of eBackUp to protect sensitive PHI. The Gold Tier is a fit for clients wanting to identify and implement tactics to boost their usage of their MicroMD software.

PLATINUM Tier
Over a $3,450 value!

PRICE EMR Only is $153.10 a month additional

The Platinum Tier includes all Silver + Gold Tier items PLUS exclusive access to tools and services not available in other tiers, including direct access to Level 2 (Advanced) Support and Turnover Insurance, as well as up to 3 User Conference passes, 8 online training hours* and 5 FREE GB of eBackUp.

The Platinum Tier is great for clients actively seeking to harness the full power of their MicroMD software.

EMR Single Location
Year 1: $153.10/mo
Year 2: $137.48/mo*

PM Single Location
Year 1: $165.60/mo
Year 2: $149.98/mo*

PM + EMR Single Location
Year 1: $209.35/mo
Year 2: $193.73/mo*

*Year 2 features a 50% discount on Turnover Insurance!

Additional locations: Add $20.83/mo for PM, EMR or PM + EMR. Additional location charge not discounted in future years.

*Please note: Online training hours included in the Gold and Platinum Tiers can only be used towards PM and EMR application training.

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Bundled PM + EMR

Email our eSERVICES Specialist

Or call: 1-800-624-8832