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Management Bios

Henry Schein Medical Systems, Inc.

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Kristen Heffernan – General Manager

As the Henry Schein MicroMD general manager, Kristen Heffernan is responsible for leading the operational teams that conceive, develop, launch, sell, implement, train and support the simple yet powerful MicroMD solutions. With a focus on helping physician practices get back to the business of healing through their engagement with innovative patient, payment, clinical automation and regulatory compliance solutions and services, her goal is to help practices navigate the ever-changing healthcare landscape.

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M. Chris Duckett – National Sales Manager

M. Chris Duckett, National Sales Manager, comes to MicroMD with a strong record of success representing Fortune 500 companies and 24 years of experience leading various types of sales teams. Duckett uses this expertise to oversee all aspects of MicroMD’s sales force from inside sales to our VAR channel, all while utilizing a coaching and mentoring strategy to help his team see and reach their potential.

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Shawn Kelley – Manager of Technical Services

Shawn Kelley joined the Henry Schein MicroMD team in 1999 immediately following his graduation from Youngstown State University where he received his bachelors of science degree in applied science, majoring in computer information systems.

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Tina Prestas – Manager of Product Development, Quality Assurance, and Data Services

Tina Prestas joined the Henry Schein MicroMD team in 1997 starting as a Programmer/Analyst. She graduated from Youngstown State University where she received her Bachelors of Science degree in applied science, majoring in Computer Science with a minor in mathematics.

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Heather Kelty – Manager of Product Management

Heather Kelty joined the Henry Schein MicroMD team in 2005. She graduated from Youngstown State University where she received her Bachelors of Science degree in Applied Science, majoring in Information Technology.

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Carrie Ambrose – Manager of Client Services

Carrie Ambrose joined the Henry Schein MicroMD team in 2002. Prior to her joining the company, she graduated from Youngstown State University with an Associate’s degree in Medical Assisting and a Bachelor of Science degree in Allied Health Professions. She has over 10 years’ experience in the physician office setting, in which she performed both clinical and administrative/billing duties.

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