- Unlimited access to Client Support during standard hours
Rely on comprehensive assistance from knowledgeable software specialists via phone, e-mail, fax and IM.
- MicroMD Lounge: Help Knowledge Base, Tools + Videos
Save time with quick access to product references, tips and tricks and operational communications, as well as video training, update reviews and educational sessions; an excellent resource for new hire and refresher training.
- MyVoice for MicroMD: Online Feature Request Tool
Post new feature requests for peer voting and prioritization in future version releases.
- Unlimited software updates and upgrades with auto-update functionality
Stay up to date with the latest usability and regulatory features, enhancements and fixes with auto-update technology that minimizes practice downtime.
- Annual Practice Checkups
A $750 value! Identify opportunities to boost efficiency and profitability of your MicroMD PM + EMR software usage with a comprehensive analysis of your workflows, software set up, template customizations, staff utilization analysis and helpful tips + tricks; completed via web or onsite; additional travel fees apply for onsite more than 60 miles from MicroMD Boardman, OH Headquarters.
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5% discount with purchase of 2 eSERVICES Packages OR a 7% discount with purchase of 3 eSERVICES Packages. Earn deeper discounts on MicroMD eSERVICES Packages, allowing you to save money on bundled eSERVICES that help you improve administrative, financial and clinical efficiency and profitability.
- Up to 3 complimentary User Conference registrations
A $450 value! Get 2 more User Conference passes.
- 8 hours of online training*
A $1,000 value! Get 4 additional hours of online training.
- 5 GB per month eBackUp (Opt in)
Get 4 additional FREE GB per month!
- Direct access to Level 2 support – Platinum Tier Exclusive!
Gain direct access to Level 2 PM and/or EMR Client Support; an excellent resource for practice employees with advanced knowledge of MicroMD software; access available to practice staff with prior authorization via unique extensions.
- MicroMD Turnover Insurance – Platinum Tier Exclusive!
A $3,000 value! Discounted 50% in Year 2. Enjoy peace of mind with dedicated resources to train new staff on MicroMD software in the event of employee turnover.
Henry Schein Medical Systems Writing Style Guide
The Henry Schein Medical Systems Writing Style Guide provides a quick reference to common style issues and preferences for this organization.
You can find the following sections in this style guide:
Official Reference Materials
Spelling Preferences and Words to Watch
Common Abbreviations and Their Meanings
The authoritative reference materials for this organization are as follows:
- Dictionary: Merriam-Webster’s (www.m-w.com)
For consistency, we only use one dictionary.
- Style guides: We use three reference sources and generally in the following order:
- The Associated Press Stylebook and Briefing on Media Law
- The Chicago Manual of Style (15th edition)
- The Elements of Style (Fourth Edition), Strunk and White
When the AP does not answer the question, consult The Chicago Manual of Style.
The following words and phrases are either an accepted difference from the spelling and/or use in the dictionary, or they are commonly misused/misspelled words within the writing of our organization.
|Appointment Book||Initial caps always (EMR)|
|Appointment Module||Initial caps always (PM)|
|AutoCharge||one word, capital C|
|AutoPayment||one word, capital P|
|AutoPosting||one word, capital P|
|back up||verb, two words|
|backup||noun, one word|
|CD-ROM||hyphenated, all caps|
|check mark||noun, two words|
|checkmark||verb, one word|
|checklist||noun, one word|
|Code Load||two words, title case|
|cutoff||one word, no hyphen, noun and adjective|
|cut off||two words, verb|
|day sheet||two words|
|drill-down||adjective – hyphen|
|e-Prescribing||hyphenated, capital P|
|Encounter Builder||Initial caps always|
|Encounter Wizard||Initial caps always, but “Encounter Wizard template”|
|Form Encounter||Initial caps always, but “Form Encounter template”|
|front end||noun, two words, no hyphen|
|hard copy, hard copies||two words|
|hard drive||two words|
|HIPAA||two A’s, not two P’s|
|key code||noun, two words, always|
|log in||verb, two words|
|log on||verb, two words|
|mail merge||no hyphen, per Microsoft usage|
|online||one word, no hyphen, always|
|preventive||use “preventive”, NOT “preventative”|
|refile||not hyphenated in any form|
|set up||verb, two words|
|setup||noun, one word|
|shortcut||always one word, no hyphen|
|shutdown||noun, one word|
|shut down||verb, two words|
|start up||verb, two words|
|strikethrough||one word, no hyphen|
|super bill||two words, no hyphen|
|Text Encounter||Initial caps always, but “Text Encounter template”|
|to-do||adjective – hyphen|
|tool tips||two words|
|trade show||noun, two words|
|user interface||two words, no hyphen|
|web site||two words|
|workflow||one word always|
|workstation||noun, one word|
|write off||verb, two words|
|write-off||noun or adjective, hyphen|
|X-ray||noun, always cap “X” and hyphenated|
|x-ray||verb, lowercase “x” and hyphenated|
The following abbreviations have been researched over time and listed here for easy future reference.
|ACI||Advancing Care Information|
|ASP||Application Service Provider|
|API||Application Programming Interface|
|CAL||Client Access License|
|C-CDA||Consolidated Clinical Data Architecture|
|CCD||Continuity of Care Document|
|CCR||Continuity of Care Record|
|CIN||Clinical Interoperability Network (sometimes written as “Surescripts CIN” since we go through the Surescripts Clinical Interoperability Network)|
|CLIA||Clinical Laboratory Improvements Amendment (provider performing laboratory tests must have a CLIA certificate in order to receive reimbursement from federal programs)|
|CPT||Current Procedural Terminology|
These are procedure codes.
NOTE: This is a registered trademark.
|EGHP||Employer Group Health Plan|
|EOB||Explanation of Benefits|
|EOMB||Explanation of Medical Benefits|
|EPCS||Electronic Prescription of Controlled Substances. This is a DEA-regulated certification that helps to reduce fraud and abuse of controlled substances like prescription opioids.|
|ERA||Electronic Remittance Advice|
|HCPCS||Healthcare Common Procedure Coding System|
These are procedure codes.
|HIPAA||The Health Insurance Portability and Accountability Act of 1996|
|ICD-9-CM||International Classification of Diseases, 9th Revision, Clinical Modification|
These are diagnosis codes.
|LGHP||Large Group Health Plan|
|MACRA||Medicare Access and CHIP Reauthorization Act|
|MIPS||Merit-based Incentive Payment System|
|MSO||Management Services Organization|
|NPI||National Provider Identifier|
|PACS||Picture archiving and communication system|
|PCMH||Patient-Centered Medical Home|
|PHO||Public Health Organization|
|PQRS||Physician Quality Reporting System|
|QIN||Quality Innovation Network|
|QIO||Quality Improvement Organization|
|QPP||Quality Payment Program|
|SNOMED CT||Systemized Nomenclature of Medicine – Clinical Terms|
|SQL||Structured Query Language|
|TCP/IP||Transmission Control Protocol/Internet Protocol|
|THIN||The Health Information Network|
This is a clearinghouse, although MicroMD does not treat this as a traditional clearinghouse.
|UNC||Universal Naming Convention|
Always use the ® or ™ marks in the first instance of the marked text, even if that first reference is in a headline. This is true for ALL marks of ALL companies, unless otherwise indicated in their specifications. You can find the most current list of Microsoft® products using the following link: https://www.microsoft.com/en-us/legal/intellectualproperty/trademarks/en-us.aspx.
NOTE: This list is a living list and is meant as guidance only. When in doubt, verify with the company, either through their web site or an actual legal department.
|Trademark or Company Name||Comments|
|AutoRemind||capital R, no space, no registration|
|Citrix®||Citrix Systems product|
|CompTIA A+® Certified Professionals|
|CPT®||First use in each chapter/section. The following terminology must appear at the bottom of every page where a CPT code or “CPT” appears: CPT only © 2008 American Medical Association. All rights reserved.|
|Demandforce||All one word, lowercase “f”|
|Drs||Keiser Computers product (a MicroMD reseller), note no trademark and title case – not all caps or a period|
|DXOne||Dentrix product. Note the capital “DXO”|
|First Databank®||“Databank” is one word with lowercase “b”|
|Fortune 500®||® after the “500″|
|Ghostscript||all one word|
|HeartCentrix®||capital C, all one word, a product of Cardiac Science|
|HyperACCESS®||note ACCESS in all caps|
|InterFAX||note FAX in all caps|
|MicroMD®||first use in document – does not apply to logo, which should be TM every time.|
None of the products are registered trademarks; however, you can list them as such on their first reference in text:
MicroMD® Patient Portal
MicroMD® EMR Kiosk
|Microsoft® Windows® xxx||first use in document|
|Pharmacy Health Information Exchange™||Surescripts operates this exchange|
|PowerBuilder®||note capital B and no space between|
|Surescripts||formerly Surescripts-RxHub, note lowercase “scripts”, no trademark|
|Symantec pcAnywhere™||note pc in lowercase and Anywhere in title case|
|Terminal Services||Windows product – no registration|
|VisualDx||note capital “D” and all one word|
|WatchGuard||note capital G and no space between|
|Welch Allyn||two words, no hyphen|
|Windows® xxx||first use in document|
par claims: participating payor where carrier pays a fee to a clearinghouse – HSMS does not get charged
non-par claims: carrier does not pay a fee to clearinghouse and it’s passed on to HSMS