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Henry Schein Medical Systems Writing Style Guide

Henry Schein Medical Systems Writing Style Guide

The Henry Schein Medical Systems Writing Style Guide provides a quick reference to common style issues and preferences for this organization.

You can find the following sections in this style guide:
Official Reference Materials
Spelling Preferences and Words to Watch
Common Abbreviations and Their Meanings
Trademarks/Company Names

Official Reference Materials

The authoritative reference materials for this organization are as follows:

  • Dictionary: Merriam-Webster’s (
    For consistency, we only use one dictionary.
  • Style guides: We use three reference sources and generally in the following order:
    • The Associated Press Stylebook and Briefing on Media Law
    • The Chicago Manual of Style (15th edition)
    • The Elements of Style (Fourth Edition), Strunk and White

When the AP does not answer the question, consult The Chicago Manual of Style.

Spelling Preferences and Words to Watch

The following words and phrases are either an accepted difference from the spelling and/or use in the dictionary, or they are commonly misused/misspelled words within the writing of our organization.

Appointment BookInitial caps always (EMR)
Appointment ModuleInitial caps always (PM)
AutoChargeone word, capital C
AutoPaymentone word, capital P
AutoPostingone word, capital P
back upverb, two words
backupnoun, one word
CD-ROMhyphenated, all caps
check marknoun, two words
checkmarkverb, one word
checkboxone word
checklistnoun, one word
clearinghouseone word
Code Loadtwo words, title case
crosscodeone word
cutoffone word, no hyphen, noun and adjective
cut offtwo words, verb
day sheettwo words
drag-and-drophyphens always
drill-downadjective – hyphen
drop-downhyphen always
e-mailhyphenated, ALWAYS
e-Prescribinghyphenated, capital P
Encounter BuilderInitial caps always
Encounter WizardInitial caps always, but “Encounter Wizard template”
Form EncounterInitial caps always, but “Form Encounter template”
front-endadjective, hyphen
front endnoun, two words, no hyphen
hard copy, hard copiestwo words
hard drivetwo words
healthcareone word
HIPAAtwo A’s, not two P’s
in-househyphen always
key codenoun, two words, always
listnot listing
log-innoun, hyphen
log inverb, two words
log-onnoun, hyphen
log onverb, two words
mail mergeno hyphen, per Microsoft usage
onlineone word, no hyphen, always
pop-uphyphen always
preventiveuse “preventive”, NOT “preventative”
refilenot hyphenated in any form
set upverb, two words
setupnoun, one word
shortcutalways one word, no hyphen
shutdownnoun, one word
shut downverb, two words
stand-aloneadjective, hyphenated
start upverb, two words
start-upadjective, hyphenated
strikethroughone word, no hyphen
super billtwo words, no hyphen
Text EncounterInitial caps always, but “Text Encounter template”
to-doadjective – hyphen
toolbarone word
tool tipstwo words
trade shownoun, two words
user interfacetwo words, no hyphen
web sitetwo words
workflowone word always
workstationnoun, one word
write offverb, two words
write-offnoun or adjective, hyphen
X-raynoun, always cap “X” and hyphenated
x-rayverb, lowercase “x” and hyphenated

Common Abbreviations and Their Meanings

The following abbreviations have been researched over time and listed here for easy future reference.

ACIAdvancing Care Information
ASPApplication Service Provider
APIApplication Programming Interface
CALClient Access License
C-CDAConsolidated Clinical Data Architecture
CCDContinuity of Care Document
CCRContinuity of Care Record
CINClinical Interoperability Network (sometimes written as “Surescripts CIN” since we go through the Surescripts Clinical Interoperability Network)
CLIAClinical Laboratory Improvements Amendment (provider performing laboratory tests must have a CLIA certificate in order to receive reimbursement from federal programs)
CPTCurrent Procedural Terminology
These are procedure codes.
NOTE: This is a registered trademark.
EGHPEmployer Group Health Plan
EOBExplanation of Benefits
EOMBExplanation of Medical Benefits
EPCSElectronic Prescription of Controlled Substances. This is a DEA-regulated certification that helps to reduce fraud and abuse of controlled substances like prescription opioids.
ERAElectronic Remittance Advice
HCPCSHealthcare Common Procedure Coding System
These are procedure codes.
HIPAAThe Health Insurance Portability and Accountability Act of 1996
ICD-9-CMInternational Classification of Diseases, 9th Revision, Clinical Modification
These are diagnosis codes.
LGHPLarge Group Health Plan
MACRAMedicare Access and CHIP Reauthorization Act
MIPSMerit-based Incentive Payment System
MSOManagement Services Organization
NPINational Provider Identifier
PACSPicture archiving and communication system
PCMHPatient-Centered Medical Home
PHOPublic Health Organization
PQRSPhysician Quality Reporting System
QINQuality Innovation Network
QIOQuality Improvement Organization
QPPQuality Payment Program
SNOMED CTSystemized Nomenclature of Medicine – Clinical Terms
SQLStructured Query Language
TCP/IPTransmission Control Protocol/Internet Protocol
THINThe Health Information Network
This is a clearinghouse, although MicroMD does not treat this as a traditional clearinghouse.
UNCUniversal Naming Convention

Trademarks/Company Names

Always use the ® or ™ marks in the first instance of the marked text, even if that first reference is in a headline. This is true for ALL marks of ALL companies, unless otherwise indicated in their specifications. You can find the most current list of Microsoft® products using the following link:

NOTE: This list is a living list and is meant as guidance only. When in doubt, verify with the company, either through their web site or an actual legal department.

Trademark or Company NameComments
Adobe® Acrobat®
Adobe® Reader®
AutoRemindcapital R, no space, no registration
Citrix®Citrix Systems product
CompTIA A+® Certified Professionals
CPT®First use in each chapter/section. The following terminology must appear at the bottom of every page where a CPT code or “CPT” appears: CPT only © 2008 American Medical Association. All rights reserved.
DemandforceAll one word, lowercase “f”
DrsKeiser Computers product (a MicroMD reseller), note no trademark and title case – not all caps or a period
DXOneDentrix product. Note the capital “DXO”
First Databank®“Databank” is one word with lowercase “b”
Fortune 500®® after the “500″
Ghostscriptall one word
HeartCentrix®capital C, all one word, a product of Cardiac Science
Hewlett-Packardor HP
HyperACCESS®note ACCESS in all caps
Intel® Pentium®
InterFAXnote FAX in all caps
MicroMD®first use in document – does not apply to logo, which should be TM every time.
None of the products are registered trademarks; however, you can list them as such on their first reference in text:
MicroMD® PM
MicroMD® EMR
MicroMD® PMR
MicroMD® Lite
MicroMD® Mobile
MicroMD® Rx
MicroMD® CHC
MicroMD® Patient Portal
MicroMD® ARS
MicroMD® EMR Kiosk
Microsoft® Windows® xxxfirst use in document
Midmarkno registration
Palm OS®
Pharmacy Health Information Exchange™Surescripts operates this exchange
PowerBuilder®note capital B and no space between
Surescriptsformerly Surescripts-RxHub, note lowercase “scripts”, no trademark
Sybase® SQL
Symantec pcAnywhere™note pc in lowercase and Anywhere in title case
Terminal ServicesWindows product – no registration
VisualDxnote capital “D” and all one word
WatchGuardnote capital G and no space between
Welch Allyntwo words, no hyphen
Windows® xxxfirst use in document


par claims: participating payor where carrier pays a fee to a clearinghouse – HSMS does not get charged
non-par claims: carrier does not pay a fee to clearinghouse and it’s passed on to HSMS